Solving Software Problems | HP 8200 SM774UP instruction

Solving Software Problems

Most software problems occur as a result of the following:

●The application was not installed or configured correctly.

●There is insufficient memory available to run the application.

●There is a conflict between applications.

●Be sure that all the needed device drivers have been installed.

●If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system.

If you encounter software problems, see the applicable solutions listed in the following table.

Table C-18Solving Software Problems

Computer will not continue and no HP logo screen has appeared.

Cause	Solution

POST error has occurred.	Observe the beeps and LED lights on the front of the
	computer. See Appendix A, POST Error Messages
	on page 86 to determine possible causes.
	See the Restore Kit or the Worldwide Limited Warranty for
	terms and conditions.

Computer will not continue after HP logo screen has appeared.

Cause	Solution

System files may be damaged.	Use recovery diskette to scan hard drive for errors.

“Illegal Operation has Occurred” error message is displayed.

Cause	Solution

Software being used is not Microsoft-certified for your	Verify that the software is certified by Microsoft for your
version of Windows.	version of Windows (see program packaging for this
	information).

Configuration files are corrupt.	If possible, save all data, close all programs, and restart the
	computer.

128 Appendix C Troubleshooting Without Diagnostics

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HP 8200 SM774UP manual Table C-18Solving Software Problems

Contents

Maintenance & Service Guide Maintenance & Service Guide About This Book Iii Iv About This Book Table of contents Removal and Replacement Procedures All-in One AIO Chassis 101 102104 107 Ethernet BNC 130 Microphone 130 Headphone 131 Line-in Audio Line-out AudioAll-in One Models 134 Viii Product Features OverviewPage Front Components Front Components1Front Components Component Side Components 2Side Components Rear Components Rear Components3Rear Components Adjusting Tilt 5Adjusting Tilt Product Features Installing the Operating System Installing and Customizing the SoftwareDownloading Microsoft Windows Updates Accessing Disk Image ISO Files Installing or Upgrading Device Drivers Windows systemsProtecting the Software Computer Setup F10 Utility Computer Setup F10 Utilities Using Computer Setup F10 Utilities Computer Setup-File 1Computer Setup-File Computer Setup-Storage 2Computer Setup-StorageOption Description Device Configuration Storage Options Removable Media Boot Shortcut to Temporarily Override Boot Order Boot OrderDPS Self-Test Computer Setup-Security 3Computer Setup-Security Slot Security Network BootSystem IDs System Security DriveLock Security Computer Setup-Power 4Computer Setup-Power Computer Setup-Advanced 5Computer Setup-Advanced AMT Configuration Device Options Serial ATA Sata Drive Guidelines and Features Serial ATA Hard Drive CharacteristicsSata Hard Drives Sata Hard Drive Cables Hard Drive Capacities Smart ATA DrivesSmart ATA Drives All-in One Chassis DesignationAn all-in one form factor is available Electrostatic Discharge Information Generating StaticPreventing Electrostatic Damage to Equipment Relative Humidity Event 55% 40% 10% Personal Grounding Methods and Equipment Grounding the Work AreaRecommended Materials and Equipment Static Shielding Protection Levels Operating Guidelines General Cleaning Safety Precautions Cleaning the Computer CaseCleaning the Keyboard Routine Care Service Considerations Cleaning the MonitorCleaning the Mouse Tools and Software Requirements Lithium Coin Cell Battery Cables and ConnectorsHard Drives Removal and Replacement Procedures All-in One AIO Chassis Preparing to Disassemble the Computer Synchronizing the Optional Wireless Keyboard or Mouse Page Center Access Panel Stand Memory Access Panel Drive Access Panel Page Optical Drive Page Hard Drive 14Loosening the hard drive security screw Hard DrivePage Slide the hard drive out of the cage Memory 20Removing a memory module Memory Page Top Panel Webcam Module Page Rear Cover System Board Cover Page Sidekey Board Page Page Converter Board Page Speakers Wlan Module Page Heat Sink Thermal Module Lift the heat sink from the computer Processor 44Removing the processor ProcessorPage Fan Assembly Page Display Cable Page System Board Updating Smbios Information Setup Field Name Comment Label Go to Security System ID’s Removal and Replacement Procedures All-in One AIO Chassis Stand Bracket Page Hard Drive and Optical Drive Cables and Connectors Page Front Bezel Display Panel Page Page 60Samsung panel bracket locations Page Password Security and Resetting Cmos Establishing a Setup or Power-on Password Appendix a Password Security and Resetting Cmos Resetting a Setup or Power-on Password Clearing and Resetting the Cmos Clearing and Resetting the Cmos Locate, press, and hold the Cmos button in for five seconds Post Error Messages Post Numeric Codes and Text Messages Post Numeric Codes and Text MessagesTable B-1Numeric Codes and Text Messages Appendix B Post Error Messages Test under Storage DPS Self-test Appendix B Post Error Messages Bios Appendix B Post Error Messages Options SERR# Generation Disable Table B-2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Board needs to be replaced Safety and Comfort Troubleshooting Without DiagnosticsSafety and Comfort Solving General Problems Appendix C Troubleshooting Without DiagnosticsTable C-1Solving General Problems Computer date and time display is incorrect Cause Solution There is no sound or sound volume is too low Cause Solution Solving General ProblemsPoor performance is experienced Cause Solution Cause Solution Solving Power Problems Solving Power ProblemsTable C-2Solving Power Problems Solving Diskette Problems Table C-3Solving Diskette Problems Solving Diskette Problems Solving Hard Drive Problems Table C-4Solving Hard Drive Problems Solving Hard Drive Problems Power-OnAdvanced Power-On Options Nonsystem disk/NTLDR missing message Cause Solution Computer will not boot from hard drive Cause Solution Computer seems to be locked up Cause Solution Solving Media Card Reader Problems Solving Media Card Reader ProblemsTable C-5Solving Media Card Reader Problems Can not write to the media card Cause Table C-6Solving Display Problems Solving Display ProblemsBlank screen no video Cause Solution Solving Display Problems Dim characters Cause Solution Out of Range displays on screen Cause Solution Image is not centered Cause SolutionSelect ImageControl/ Horizontal Position or Vertical Certain typed symbols do not appear correct Cause Solution Symbol. Click Start All Programs Accessories Solving Audio Problems Table C-7Solving Audio Problems Solving Audio Problems Sound from headphones is not clear or muffled CauseThere is no sound or sound volume is too low Cause Line-in jack is not functioning properly Cause Solving Keyboard and Mouse Problems Solving Printer ProblemsTable C-8Solving Printer Problems Table C-9Solving Keyboard Problems Solving Keyboard and Mouse ProblemsTable C-10Solving Mouse Problems Appendix C Troubleshooting Without Diagnostics Solving Hardware Installation Problems Solving Hardware Installation ProblemsTable C-11Solving Hardware Installation Problems Computer will not start Cause Solution Solving Network Problems Solving Network Problems Table C-12Solving Network Problems Diagnostics reports a failure Cause Solving Memory Problems Solving Memory ProblemsTable C-13Solving Memory Problems New network card will not boot Cause Solving Processor Problems Out of memory error Cause SolutionMemory count during Post is wrong Cause Solution Insufficient memory error during operation Cause Solution Solving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsTable C-14Solving Processor Problems Table C-15Solving CD-ROM and DVD Problems Movie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause Solving USB Flash Drive Problems Solving USB Flash Drive ProblemsTable C-16Solving USB Flash Drive Problems USB flash drive not found identified Cause Solution Solving Internet Access Problems Table C-17Solving Internet Access ProblemsSystem will not boot from USB flash drive Cause Solution Unable to connect to the Internet Cause Solution Solving Internet Access Problems Solving Software Problems Table C-18Solving Software Problems Contacting Customer Support Connector Pin Assignments Appendix D Connector Pin AssignmentsEthernet BNC Microphone Line-in Audio HeadphoneLine-out Audio Japanese Power Cord Requirements Power Cord Set RequirementsGeneral Requirements Country-Specific Requirements Country Accrediting Agency Specifications Appendix F SpecificationsTable F-1Specifications All-in One Models Audible codes 94 audio problems Index Sata