Solving Internet Access Problems | HP 8200 SM774UP guide

System will not boot from USB flash drive.

Cause	Solution

Boot order is not correct.	Run the Computer Setup utility and change boot sequence in
	Storage > Boot Order.

Removable Media Boot is disabled in the Computer Setup	Run the Computer Setup utility and enable booting to
utility.	removable media in Storage > Storage Options. Ensure
	USB is enabled in Storage > Boot Order.

The computer boots to DOS after making a bootable flash drive.

Cause	Solution

Flash drive is bootable.	Install the flash drive only after the operating system boots.

Solving Internet Access Problems

If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table.

Table C-17Solving Internet Access Problems

Unable to connect to the Internet.

Cause	Solution

Internet Service Provider (ISP) account is not set up	Verify Internet settings or contact your ISP for assistance.
properly.

Modem is not set up properly.	Reconnect the modem. Verify the connections are correct
	using the quick setup documentation.

Web browser is not set up properly.	Verify that the Web browser is installed and set up to work
	with your ISP.

Cable/DSL modem is not plugged in.	Plug in cable/DSL modem. You should see a “power” LED
	light on the front of the cable/DSL modem.

Cable/DSL service is not available or has been interrupted	Try connecting to the Internet at a later time or contact your
due to bad weather.	ISP. (If the cable/DSL service is connected, the “cable” LED
	light on the front of the cable/DSL modem will be on.)

The CAT5 UTP cable is disconnected.	Connect the CAT5 UTP cable between the cable modem
	and the computers’s RJ-45 connector. (If the connection is
	good, the “PC” LED light on the front of the cable/DSL
	modem will be on.)

126 Appendix C Troubleshooting Without Diagnostics

Image 134

HP 8200 SM774UP Table C-17Solving Internet Access Problems, System will not boot from USB flash drive Cause Solution

Contents

Maintenance & Service Guide Maintenance & Service Guide About This Book Iii Iv About This Book Table of contents Removal and Replacement Procedures All-in One AIO Chassis 104 101102 107 All-in One Models 134 Ethernet BNC 130Microphone 130 Headphone 131 Line-in Audio Line-out Audio Viii Product Features OverviewPage 1Front Components Front ComponentsFront Components Component Side Components 2Side Components 3Rear Components Rear ComponentsRear Components Adjusting Tilt 5Adjusting Tilt Product Features Downloading Microsoft Windows Updates Installing and Customizing the SoftwareInstalling the Operating System Protecting the Software Installing or Upgrading Device Drivers Windows systemsAccessing Disk Image ISO Files Computer Setup F10 Utility Computer Setup F10 Utilities Using Computer Setup F10 Utilities Computer Setup-File 1Computer Setup-File Option Description Device Configuration Computer Setup-Storage2Computer Setup-Storage Storage Options Removable Media Boot DPS Self-Test Boot OrderShortcut to Temporarily Override Boot Order Computer Setup-Security 3Computer Setup-Security System IDs Network BootSlot Security System Security DriveLock Security Computer Setup-Power 4Computer Setup-Power Computer Setup-Advanced 5Computer Setup-Advanced AMT Configuration Device Options Sata Hard Drives Serial ATA Sata Drive Guidelines and FeaturesSerial ATA Hard Drive Characteristics Sata Hard Drive Cables Smart ATA Drives Smart ATA DrivesHard Drive Capacities An all-in one form factor is available Chassis DesignationAll-in One Preventing Electrostatic Damage to Equipment Electrostatic Discharge InformationGenerating Static Relative Humidity Event 55% 40% 10% Recommended Materials and Equipment Personal Grounding Methods and EquipmentGrounding the Work Area Static Shielding Protection Levels Operating Guidelines Cleaning the Keyboard General Cleaning Safety PrecautionsCleaning the Computer Case Routine Care Cleaning the Mouse Service ConsiderationsCleaning the Monitor Tools and Software Requirements Hard Drives Cables and ConnectorsLithium Coin Cell Battery Removal and Replacement Procedures All-in One AIO Chassis Preparing to Disassemble the Computer Synchronizing the Optional Wireless Keyboard or Mouse Page Center Access Panel Stand Memory Access Panel Drive Access Panel Page Optical Drive Page Hard Drive 14Loosening the hard drive security screw Hard DrivePage Slide the hard drive out of the cage Memory 20Removing a memory module Memory Page Top Panel Webcam Module Page Rear Cover System Board Cover Page Sidekey Board Page Page Converter Board Page Speakers Wlan Module Page Heat Sink Thermal Module Lift the heat sink from the computer Processor 44Removing the processor ProcessorPage Fan Assembly Page Display Cable Page System Board Updating Smbios Information Setup Field Name Comment Label Go to Security System ID’s Removal and Replacement Procedures All-in One AIO Chassis Stand Bracket Page Hard Drive and Optical Drive Cables and Connectors Page Front Bezel Display Panel Page Page 60Samsung panel bracket locations Page Password Security and Resetting Cmos Establishing a Setup or Power-on Password Appendix a Password Security and Resetting Cmos Resetting a Setup or Power-on Password Clearing and Resetting the Cmos Clearing and Resetting the Cmos Locate, press, and hold the Cmos button in for five seconds Post Error Messages Table B-1Numeric Codes and Text Messages Post Numeric Codes and Text MessagesPost Numeric Codes and Text Messages Appendix B Post Error Messages Test under Storage DPS Self-test Appendix B Post Error Messages Bios Appendix B Post Error Messages Options SERR# Generation Disable Table B-2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Board needs to be replaced Safety and Comfort Troubleshooting Without DiagnosticsSafety and Comfort Table C-1Solving General Problems Solving General ProblemsAppendix C Troubleshooting Without Diagnostics Computer date and time display is incorrect Cause Solution Poor performance is experienced Cause Solution Solving General ProblemsThere is no sound or sound volume is too low Cause Solution Cause Solution Table C-2Solving Power Problems Solving Power ProblemsSolving Power Problems Solving Diskette Problems Table C-3Solving Diskette Problems Solving Diskette Problems Solving Hard Drive Problems Table C-4Solving Hard Drive Problems Advanced Power-On Options Solving Hard Drive ProblemsPower-On Nonsystem disk/NTLDR missing message Cause Solution Computer will not boot from hard drive Cause Solution Computer seems to be locked up Cause Solution Table C-5Solving Media Card Reader Problems Solving Media Card Reader ProblemsSolving Media Card Reader Problems Can not write to the media card Cause Blank screen no video Cause Solution Solving Display ProblemsTable C-6Solving Display Problems Solving Display Problems Dim characters Cause Solution Select ImageControl/ Horizontal Position or Vertical Image is not centered Cause SolutionOut of Range displays on screen Cause Solution Certain typed symbols do not appear correct Cause Solution Symbol. Click Start All Programs Accessories Solving Audio Problems Table C-7Solving Audio Problems There is no sound or sound volume is too low Cause Solving Audio ProblemsSound from headphones is not clear or muffled Cause Line-in jack is not functioning properly Cause Table C-8Solving Printer Problems Solving Printer ProblemsSolving Keyboard and Mouse Problems Table C-10Solving Mouse Problems Solving Keyboard and Mouse ProblemsTable C-9Solving Keyboard Problems Appendix C Troubleshooting Without Diagnostics Table C-11Solving Hardware Installation Problems Solving Hardware Installation ProblemsSolving Hardware Installation Problems Computer will not start Cause Solution Solving Network Problems Solving Network Problems Table C-12Solving Network Problems Diagnostics reports a failure Cause Table C-13Solving Memory Problems Solving Memory ProblemsSolving Memory Problems New network card will not boot Cause Memory count during Post is wrong Cause Solution Solving Processor ProblemsOut of memory error Cause Solution Insufficient memory error during operation Cause Solution Table C-14Solving Processor Problems Solving CD-ROM and DVD ProblemsSolving CD-ROM and DVD Problems Table C-15Solving CD-ROM and DVD Problems Movie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause Table C-16Solving USB Flash Drive Problems Solving USB Flash Drive ProblemsSolving USB Flash Drive Problems USB flash drive not found identified Cause Solution System will not boot from USB flash drive Cause Solution Solving Internet Access ProblemsTable C-17Solving Internet Access Problems Unable to connect to the Internet Cause Solution Solving Internet Access Problems Solving Software Problems Table C-18Solving Software Problems Contacting Customer Support Ethernet BNC Connector Pin AssignmentsAppendix D Connector Pin Assignments Microphone Line-out Audio HeadphoneLine-in Audio General Requirements Power Cord Set RequirementsJapanese Power Cord Requirements Country-Specific Requirements Country Accrediting Agency Table F-1Specifications SpecificationsAppendix F Specifications All-in One Models Audible codes 94 audio problems Index Sata