Table C-17Solving Internet Access Problems (continued)

Unable to connect to the Internet.

Cause

Solution

 

 

IP address is not configured properly.

Contact your ISP for the correct IP address.

 

 

 

Cookies are corrupted. (A “cookie” is a small piece of

1.

Select Start > Control Panel.

information that a Web server can store temporarily with the

2.

Click Network and Internet.

Web browser. This is useful for having the browser

remember some specific information that the Web server can

3.

Click Internet Options.

later retrieve.)

 

4.

In the Browsing history section on the General tab,

 

 

click the Delete button.

 

5.

Select the Cookies check box and click the Delete

 

 

button.

 

 

 

Cannot automatically launch Internet programs.

 

 

 

 

Cause

Solution

 

You must log on to your ISP before some programs will start. Log on to your ISP and launch the desired program.

 

 

 

Internet takes too long to download Web sites.

 

 

 

 

Cause

Solution

 

 

Modem is not set up properly.

Verify that the modem is connected and communicating

 

properly.

 

1.

Select Start > Control Panel.

 

2.

Click on Hardware and Sound.

 

3.

Click on Device Manager.

 

4.

Double-click Modems.

 

5.

Double-clickAgere Systems PCI-SV92PP Soft

 

 

Modem.

 

6.

On the General tab, click Diagnostics.

 

7.

Click Query Modem. A “Success” response indicates

 

 

the modem is connected and working properly.

 

 

 

Solving Internet Access Problems 127

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HP 8200 SM774UP manual Solving Internet Access Problems