Post Error Messages | HP 8200 SM774UP guide

B POST Error Messages

This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition.

POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages. If a POST error occurs, the screen will display the error message. To manually switch to the POST Messages Enabled mode during POST, press any key (except F10, F11, or F12). The default mode is POST Message Disabled.

The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection.

Quick Boot is a fast startup process that does not run all of the system level tests, such as the memory test. Full Boot runs all of the ROM-based system tests and takes longer to complete.

Full Boot may also be enabled to run every 1 to 30 days on a regularly scheduled basis. To establish the schedule, reconfigure the computer to the Full Boot Every x Days mode, using Computer Setup.

86 Appendix B POST Error Messages

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HP 8200 SM774UP manual Post Error Messages

Contents

Maintenance & Service Guide Maintenance & Service Guide About This Book Iii Iv About This Book Table of contents Removal and Replacement Procedures All-in One AIO Chassis 104 101102 107 All-in One Models 134 Ethernet BNC 130Microphone 130 Headphone 131 Line-in Audio Line-out Audio Viii Product Features OverviewPage 1Front Components Front ComponentsFront Components Component Side Components 2Side Components Rear Components Rear Components3Rear Components Adjusting Tilt 5Adjusting Tilt Product Features Installing the Operating System Installing and Customizing the SoftwareDownloading Microsoft Windows Updates Accessing Disk Image ISO Files Installing or Upgrading Device Drivers Windows systemsProtecting the Software Computer Setup F10 Utility Computer Setup F10 Utilities Using Computer Setup F10 Utilities Computer Setup-File 1Computer Setup-File Option Description Device Configuration Computer Setup-Storage2Computer Setup-Storage Storage Options Removable Media Boot Shortcut to Temporarily Override Boot Order Boot OrderDPS Self-Test Computer Setup-Security 3Computer Setup-Security Slot Security Network BootSystem IDs System Security DriveLock Security Computer Setup-Power 4Computer Setup-Power Computer Setup-Advanced 5Computer Setup-Advanced AMT Configuration Device Options Sata Hard Drives Serial ATA Sata Drive Guidelines and FeaturesSerial ATA Hard Drive Characteristics Sata Hard Drive Cables Hard Drive Capacities Smart ATA DrivesSmart ATA Drives All-in One Chassis DesignationAn all-in one form factor is available Preventing Electrostatic Damage to Equipment Electrostatic Discharge InformationGenerating Static Relative Humidity Event 55% 40% 10% Recommended Materials and Equipment Personal Grounding Methods and EquipmentGrounding the Work Area Static Shielding Protection Levels Operating Guidelines Cleaning the Keyboard General Cleaning Safety PrecautionsCleaning the Computer Case Routine Care Cleaning the Mouse Service ConsiderationsCleaning the Monitor Tools and Software Requirements Lithium Coin Cell Battery Cables and ConnectorsHard Drives Removal and Replacement Procedures All-in One AIO Chassis Preparing to Disassemble the Computer Synchronizing the Optional Wireless Keyboard or Mouse Page Center Access Panel Stand Memory Access Panel Drive Access Panel Page Optical Drive Page Hard Drive 14Loosening the hard drive security screw Hard DrivePage Slide the hard drive out of the cage Memory 20Removing a memory module Memory Page Top Panel Webcam Module Page Rear Cover System Board Cover Page Sidekey Board Page Page Converter Board Page Speakers Wlan Module Page Heat Sink Thermal Module Lift the heat sink from the computer Processor 44Removing the processor ProcessorPage Fan Assembly Page Display Cable Page System Board Updating Smbios Information Setup Field Name Comment Label Go to Security System ID’s Removal and Replacement Procedures All-in One AIO Chassis Stand Bracket Page Hard Drive and Optical Drive Cables and Connectors Page Front Bezel Display Panel Page Page 60Samsung panel bracket locations Page Password Security and Resetting Cmos Establishing a Setup or Power-on Password Appendix a Password Security and Resetting Cmos Resetting a Setup or Power-on Password Clearing and Resetting the Cmos Clearing and Resetting the Cmos Locate, press, and hold the Cmos button in for five seconds Post Error Messages Post Numeric Codes and Text Messages Post Numeric Codes and Text MessagesTable B-1Numeric Codes and Text Messages Appendix B Post Error Messages Test under Storage DPS Self-test Appendix B Post Error Messages Bios Appendix B Post Error Messages Options SERR# Generation Disable Table B-2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Board needs to be replaced Safety and Comfort Troubleshooting Without DiagnosticsSafety and Comfort Table C-1Solving General Problems Solving General ProblemsAppendix C Troubleshooting Without Diagnostics Computer date and time display is incorrect Cause Solution There is no sound or sound volume is too low Cause Solution Solving General ProblemsPoor performance is experienced Cause Solution Cause Solution Solving Power Problems Solving Power ProblemsTable C-2Solving Power Problems Solving Diskette Problems Table C-3Solving Diskette Problems Solving Diskette Problems Solving Hard Drive Problems Table C-4Solving Hard Drive Problems Advanced Power-On Options Solving Hard Drive ProblemsPower-On Nonsystem disk/NTLDR missing message Cause Solution Computer will not boot from hard drive Cause Solution Computer seems to be locked up Cause Solution Table C-5Solving Media Card Reader Problems Solving Media Card Reader ProblemsSolving Media Card Reader Problems Can not write to the media card Cause Table C-6Solving Display Problems Solving Display ProblemsBlank screen no video Cause Solution Solving Display Problems Dim characters Cause Solution Out of Range displays on screen Cause Solution Image is not centered Cause SolutionSelect ImageControl/ Horizontal Position or Vertical Certain typed symbols do not appear correct Cause Solution Symbol. Click Start All Programs Accessories Solving Audio Problems Table C-7Solving Audio Problems There is no sound or sound volume is too low Cause Solving Audio ProblemsSound from headphones is not clear or muffled Cause Line-in jack is not functioning properly Cause Solving Keyboard and Mouse Problems Solving Printer ProblemsTable C-8Solving Printer Problems Table C-9Solving Keyboard Problems Solving Keyboard and Mouse ProblemsTable C-10Solving Mouse Problems Appendix C Troubleshooting Without Diagnostics Table C-11Solving Hardware Installation Problems Solving Hardware Installation ProblemsSolving Hardware Installation Problems Computer will not start Cause Solution Solving Network Problems Solving Network Problems Table C-12Solving Network Problems Diagnostics reports a failure Cause Table C-13Solving Memory Problems Solving Memory ProblemsSolving Memory Problems New network card will not boot Cause Memory count during Post is wrong Cause Solution Solving Processor ProblemsOut of memory error Cause Solution Insufficient memory error during operation Cause Solution Table C-14Solving Processor Problems Solving CD-ROM and DVD ProblemsSolving CD-ROM and DVD Problems Table C-15Solving CD-ROM and DVD Problems Movie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause Table C-16Solving USB Flash Drive Problems Solving USB Flash Drive ProblemsSolving USB Flash Drive Problems USB flash drive not found identified Cause Solution System will not boot from USB flash drive Cause Solution Solving Internet Access ProblemsTable C-17Solving Internet Access Problems Unable to connect to the Internet Cause Solution Solving Internet Access Problems Solving Software Problems Table C-18Solving Software Problems Contacting Customer Support Ethernet BNC Connector Pin AssignmentsAppendix D Connector Pin Assignments Microphone Line-in Audio HeadphoneLine-out Audio Japanese Power Cord Requirements Power Cord Set RequirementsGeneral Requirements Country-Specific Requirements Country Accrediting Agency Table F-1Specifications SpecificationsAppendix F Specifications All-in One Models Audible codes 94 audio problems Index Sata