Table 10-10Solving Mouse Problems (continued)

Mouse does not respond to movement or is too slow.

Cause

Solution

 

 

Program in use has stopped responding to commands.

Shut down the computer using the keyboard then restart the

 

computer.

 

 

Mouse may need cleaning.

Remove the roller ball cover on the mouse and clean the

 

internal components.

 

 

Mouse may need repair.

See the Worldwide Limited Warranty for terms and

 

conditions.

 

 

Computer is in standby mode.

Press the power button to resume from standby mode.

 

CAUTION: When attempting to resume from standby

 

mode, do not hold down the power button for more than four

 

seconds. Otherwise, the computer will shut down and you

 

will lose any unsaved data.

 

Mouse will only move vertically, horizontally, or movement is jerky.

 

 

Cause

Solution

Mouse roller ball or the rotating encoder shafts that make contact with the ball are dirty.

Remove roller ball cover from the bottom of the mouse and clean the internal components with a mouse cleaning kit available from most computer stores.

A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/ keyboard, or no function of mouse/keyboard and external drive.

Cause

Solution

If your computer is equipped with USB 3.0 ports, connected USB 3.0 devices can interfere with the wireless keyboard USB receiver.

Connect the wireless keyboard USB receiver to a USB 2.0 port that is separated from ports with USB 3.0 devices. If you still experience interference, you may have to place the connectors farther apart using an external USB hub.

Solving Keyboard and Mouse Problems 275