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HP 8300e D8C26UTABA manual About This Book

Models: 8300e D8C26UTABA

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About This Book

WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.

NOTE: Text set off in this manner provides important supplemental information.

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HP 8300e D8C26UTABA manual About This Book

Contents

HP Compaq Business PC Maintenance and Service Guide First Edition May Document Part Number About This Book Table of contents Illustrated parts catalog 101 119 165 248 304 Xii Standard Configuration Features Product Features3Small Form Factor Configuration 1Front Panel Components Convertible Minitower CMT Front Panel Components2Front Panel Components Microtower MT Front Panel Components3Front Panel Components Small Form Factor SFF Front Panel Components4Front Panel Components Ultra-Slim Desktop Usdt Front Panel Components5Rear Panel Components Convertible Minitower CMT Rear Panel Components6Rear Panel Components Microtower MT Rear Panel Components10Rear Panel Components Small Form Factor SFF Rear Panel Components7Rear Panel Components Ultra-Slim Desktop Usdt Rear Panel ComponentsSerial Number Location 14Small Form Factor Serial Number and Product ID Location Downloading Microsoft Windows Updates Installing the Windows Operating SystemLaunching Windows XP from Windows Installing or Upgrading Device Drivers Windows systemsAccessing Disk Image ISO Files Customizing the Monitor Display Windows systemsPage Computer Setup F10 Utilities Computer Setup F10 Utility1Computer Setup F10 Utility Using Computer Setup F10 Utilities2Computer Setup-File Computer Setup-FileOptionDescription Computer Setup-Storage3Computer Setup-Storage Sata DefaultsMax eSATA Speed some models Removable Media BootStorage Options Sata EmulationBoot Order Shortcut to Temporarily Override Boot OrderDPS Self-Test 4Computer Setup-Security Computer Setup-SecuritySlot Security Network BootDevice Security USB SecurityMaster Boot Record System IDsSecurity DriveLock Security System Security5Computer Setup-Power Computer Setup-PowerBios Power-On Computer Setup-Advanced6Computer Setup-Advanced for advanced users Option Heading Power-On OptionsDevice Options Bus OptionsRecovering the Configuration Settings VGA ConfigurationAMT Configuration Computer system components Convertible minitower CMT chassis spare partsDescription Spare part number Access panel Power supplyFront bezel Cables Misc parts Drives Misc boards Sequential part number listingSpare part Description Number Illustrated parts catalog Convertible minitower CMT chassis spare parts Microtower MT chassis spare parts Computer major componentsDescription Spare part number Front bezel Microtower MT chassis spare parts Cables Misc parts Antenna Wlan not illustrated 583345-001 Misc boards Illustrated parts catalog Microtower MT chassis spare parts Illustrated parts catalog Small Form Factor SFF chassis spare parts Description Spare part number Cables Misc parts Chassis stand Rubber footDrives Sequential part number listing Illustrated parts catalog Small Form Factor SFF chassis spare parts AC adapter Ultra-Slim Desktop Usdt chassis spare parts689372-001 Not illustrated Fan, rear 691352-001 625256-001Chassis fan, front Description Spare part number Card readerFront I/O panel Rear port coverDrives Ultra-Slim Desktop Usdt chassis spare parts Illustrated parts catalog Electrostatic Discharge Information Generating StaticRelative Humidity Event 55% 40% 10% Method Voltage Preventing Electrostatic Damage to EquipmentPersonal Grounding Methods and Equipment Static Shielding Protection LevelsRecommended Materials and Equipment Grounding the Work AreaRoutine Care General Cleaning Safety PrecautionsCleaning the Computer Case Operating GuidelinesCleaning the Monitor Cleaning the KeyboardTools and Software Requirements Service ConsiderationsCleaning the Mouse Power Supply FanCables and Connectors Lithium Coin Cell BatteryHard Drives Cable Management Sata Hard DrivesSata Hard Drive Cables Smart ATA DrivesHard Drive Capacities Preparation for Disassembly Description Spare part number Access panel 646819-001 Access PanelFront Bezel Front Bezel Security Page 5Removing Bezel Blanks from the Subpanel Desktop Shown Bezel BlanksSystem Board Connector System Board Label Color Component System Board Connections1System Board Connections Memory DIMMsDDR3-SDRAM DIMMs Populating Dimm Sockets Installing DIMMs Expansion Card 9Removing an Expansion Slot Cover Expansion Card Page Page Drives 2Drive Positions Drive PositionsRemoving a Drive from a Drive Bay Page Page 18Removing a Hard Drive from the Upper Bay Drives Media Installing DrivesGuide Screw Device 19Extra Guide Screw LocationsInstalling a 5.25-inch Drive into a Drive Bay Page Installing a Hard Drive into an Internal Drive Bay 24Securing the Drive in the Adapter Bracket Drives Page 27Installing a Hard Drive into the Lower Two Bays Drives Page Description Spare part number Hood sensor 638816-001 Hood SensorFront I/O, USB Assembly Page Power Switch Assembly Description Spare part number Speaker 645330-001 SpeakerDescription Spare part number Rear chassis fan 643908-001 Rear Chassis FanDescription Spare part number Fan sink 643907-001 Fan sinkPage Intel Core i3 processors ProcessorDescription Spare part number Intel Core i7 processor Intel Core i5 processorsPage Secure the locking lever Power Supply 39Removing the system board System Board System BoardChanging from a Minitower to a Desktop Configuration Page Changing from a Desktop to a Minitower Configuration Page Page Removal and Replacement Procedures Microtower MT Chassis Description Spare part number Access panel 646825-001 Computer Access PanelRemove the access panel Computer Access Panel on Front Bezel Security Page Bezel Blanks Memory Installing DIMMs Expansion Cards Remove the access panel Computer Access Panel on 8Removing an Expansion Slot Cover Expansion Cards Page Page Page SATAPWR1 Black USB Device, such as a Media Card Reader Hood Sensor Drives 14Extra Guide Screw Locations 15Drive Positions Removing a 5.25-inch or 3.5-inch Drive from a Drive BayPage 19Sliding the Drives into the Drive Cage Installing a 5.25-inch or 3.5-inch Drive into a Drive BayPage Removing a Hard Drive from a Drive Bay Installing a Hard Drive into an Internal Drive BayPage Page Description Spare part number Front fan assembly 585884-001 Front Fan AssemblyPage Description Spare part number Front I/O assembly 646827-001 Front I/O AssemblyPower Switch/LED Assembly Description Spare part number Heat sink 645326-001 Heat sinkPage Processor Page Page Speaker Description Spare part number Rear chassis fan 636922-001 Page Power Supply Page System Board Page Preparation for Disassembly Description Spare part number Access panel 646815-001 Front Bezel Front Bezel Security Page 5Removing a bezel blank Replace the front bezel Bezel Blanks Memory Installing DIMMs Page Expansion Card Page Page Page Page 13System Board Connections 14Drive Positions Drives 2Drive Positions 15Extra Guide Screw Locations Installing and Removing DrivesRemoving a 5.25-inch Drive from a Drive Bay 16Removing the 5.25-inch Drive Page Removing a 3.5-inch Drive from a Drive Bay Installing a 3.5-inch Drive into a Drive Bay Page Page 26Installing Hard Drive Guide Screws Drives Page Description Spare part number Fan duct 636921-001 Fan ductDescription Spare part number Front fan 645327-001 Page Hood Sensor Remove the chassis fan Front Fan Assembly on Front I/O, Power Switch AssemblyPage Description Spare part number Speaker 636925-001 Heat sink Page Processor Page Page Power Supply Page System Board Page Using the Small Form Factor Computer in a Tower Orientation Preparation for Disassembly Description Spare part number Access panel 689382-001 Description Spare part number Front bezel 689383-001 Front Bezel Security Page Description Spare part number Bezel blank 593230-001 Bezel BlankMXM DDR3-SDRAM SODIMMs SODIMMsPopulating Sodimm Sockets 1SODIMM Socket LocationsDescription System Board Label Socket Color 8Removing a Sodimm Memory Installing SODIMMsPage Description Spare part number Front fan 689376-001 Front FanRemoving the Optical Drive Optical Drive12Aligning the release latch Optical Drive Preparing the New Optical DriveInstalling the New Optical Drive Remove the optical drive Removing the Optical Drive on Hard DrivePage Page Page Page Optical Drive Rail Description Spare part number Card reader 592685-001 Card ReaderPage Description Spare part number Speaker 689384-001 Description Spare part number Heat sink 587456-001 Lift the heat sink from the system board 3770s, 3.4 GHz, 8-MB L3 cache 689370-001 Page Secure the locking lever Wlan Module Page Hood Sensor Graphics Board 33Graphics board heat sink screws Graphics Board System board 657095-001 Front I/O panel 587458-001 Page Description Spare part number Rear fan 691352-001 Rear FanAntennas Page 42Removing the rear antenna outside Antennas Page Changing from Desktop to Tower Configuration Description Spare part number Port cover 646818-001 Port Cover46Removing a Port Cover Power Supply, ExternalSafety and Comfort Before You Call for Technical Support Troubleshooting Without DiagnosticsRefer to Helpful Hints on page 249 in this guide Helpful HintsPage Solving General Problems 1Solving General ProblemsComputer date and time display is incorrect Cause Solution There is no sound or sound volume is too low Cause Solution Cannot remove computer cover or access panel CausePoor performance is experienced Cause Solution Run Windows XP or Start All Programs Cause SolutionTroubleshooting Without Diagnostics Solving Power Problems 2Solving Power ProblemsPower supply shuts down intermittently Cause Solution Usdt power supply adapter must be at 135W and use 3Solving Diskette Problems Solving Diskette ProblemsDiskette drive cannot read a diskette Cause Solution Cannot format diskette Cause SolutionProblem has occurred with a disk transaction Cause Solution Error-checking, click Check NowBoot Invalid system disk message is displayed Cause SolutionCannot Boot to Diskette Cause Solution Storage Boot Order4Solving Hard Drive Problems Solving Hard Drive ProblemsNonsystem disk/NTLDR missing message Cause Solution Computer will not boot from hard drive Cause SolutionDevice Configuration Removable hard drive is not recognized by the computer Cause Computer seems to be locked up CauseSolving Media Card Reader Problems 5Solving Media Card Reader ProblemsCan not write to the media card Cause Computer’s software is used to safely eject the card Only two display ports work Cause Solving Display Problems6Solving Display Problems Blank screen no video Cause SolutionPersonalization, select Adjust screen resolution Dim characters Cause Solution Image is not centered Cause SolutionSelect ImageControl/ Horizontal Position or Vertical No Connection, Check Signal Cable displays on screen Cause Out of Range displays on screen CauseClicking noise coming from inside a CRT monitor Cause Symbol. Click Start All Programs Accessories Certain typed symbols do not appear correct Cause Solution7Solving Audio Problems Solving Audio ProblemsSound from headphones is not clear or muffled Cause Advanced Device Options Internal SpeakerLine-in jack is not functioning properly Cause Printer will not print Cause Solution Solving Printer Problems8Solving Printer Problems There is no sound or sound volume is too low CausePrinter is offline Cause Solution Printer prints garbled information Cause SolutionShut Down Solving Keyboard and Mouse Problems9Solving Keyboard Problems 10Solving Mouse ProblemsSolving Keyboard and Mouse Problems Security USB Security Solving Hardware Installation Problems11Solving Hardware Installation Problems Computer will not start Cause SolutionSolving Network Problems 12Solving Network Problems Diagnostics reports a failure Cause Solution Network status link light never flashes Cause SolutionNew network card will not boot Cause Solution Solving Memory ProblemsInsufficient memory error during operation Cause Solution 13Solving Memory ProblemsOut of memory error Cause Solution Memory count during Post is wrong Cause SolutionSome fans only operate when needed Solving Processor ProblemsSolving CD-ROM and DVD Problems 14Solving Processor Problems15Solving CD-ROM and DVD Problems Mode in Security Password OptionsMovie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause System will not boot from USB flash drive Cause Solution Solving USB Flash Drive Problems16Solving USB Flash Drive Problems USB flash drive not found identified Cause Solution18Solving Internet Access Problems Solving Front Panel Component ProblemsSolving Internet Access Problems 17Solving Front Panel Component ProblemsWindows XP WindowsClick Network and Internet Click Internet OptionsModem Click on Hardware and SoundClick on Device Manager Double-clickAgere Systems PCI-SV92PP Soft19Solving Software Problems Solving Software ProblemsContacting Customer Support Post Error Messages Control panel message Description Recommended action ROM Download to Disable toPost Numeric Codes and Text Messages 1Numeric Codes and Text MessagesPost Numeric Codes and Text Messages Verify monitor is attached and turned Replace diskette drive Security Drivelock Security. For each Test under Storage DPS Self-testOptions Sata Emulation to IDE, Select File Save Changes and ExitPost Numeric Codes and Text Messages Bios ME firmware upgrading. a failure has 2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Desktop Management Guide for more 2Diagnostic Front Panel LEDs and Audible Codes Cmos Resetting the Password Jumper Clearing and Resetting the Cmos Cmos button Backing up your information Windows 7 Backup and RecoverySelect Start All Programs Maintenance Backup and Restore Using the Windows recovery tools Performing a recoveryUsing F11 Select Repair your computer Battery Replacement Type Page Removing and Replacing a Removable 3.5-inch Sata Hard Drive Page Page Figure B-7Replacing the Thermal Sensor 319 Page Smart Cover FailSafe Key Unlocking the Smart Cover LockPage Page General Requirements Japanese Power Cord RequirementsCountry Accrediting Agency Country-Specific RequirementsTable E-1Specifications CMT SpecificationsHigh Efficiency MT SpecificationsTable E-2Specifications Standard EfficiencyAppendix E Specifications SFF Specifications Table E-3SpecificationsRated Input Current Table E-4Specifications Usdt SpecificationsIndex SFF Usdt spare part number 228 Usdt removal Page CMT SFF Usdt Sata CMT