Table 10-18Solving Internet Access Problems (continued)

Unable to connect to the Internet.

Cause

Solution

 

 

Cable/DSL service is not available or has been interrupted

Try connecting to the Internet at a later time or contact your

due to bad weather.

ISP. (If the cable/DSL service is connected, the “cable” LED

 

light on the front of the cable/DSL modem will be on.)

 

 

The CAT5 UTP cable is disconnected.

Connect the CAT5 UTP cable between the cable modem

 

and the computers’s RJ-45 connector. (If the connection is

 

good, the “PC” LED light on the front of the cable/DSL

 

modem will be on.)

 

 

IP address is not configured properly.

Contact your ISP for the correct IP address.

 

 

Cookies are corrupted. (A “cookie” is a small piece of

Windows 7

information that a Web server can store temporarily with the

1.

Select Start > Control Panel.

Web browser. This is useful for having the browser

remember some specific information that the Web server can

2.

Click Network and Internet.

later retrieve.)

 

3.

Click Internet Options.

 

4.

In the Browsing history section on the General tab,

 

 

click the Delete button.

 

5.

Select the Cookies check box and click the Delete

 

 

button.

 

Windows XP

 

1.

Select Start > Control Panel.

 

2.

Double-clickInternet Options.

 

3.

On the General tab, click the Delete Cookies button.

 

 

 

Cannot automatically launch Internet programs.

 

 

 

 

Cause

Solution

 

 

You must log on to your ISP before some programs will start.

Log on to your ISP and launch the desired program.

 

 

 

Solving Internet Access Problems 287