HP 8300e D8C26UTABA manual 1Solving General Problems

Solving General Problems

You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller.

WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching.

Table 10-1Solving General Problems

Computer appears locked up and will not turn off when the power button is pressed.

Cause Solution

Software control of the power switch is not functional.

1.Press and hold the power button for at least four seconds until the computer turns off.

2.Disconnect the power cord from the electrical outlet.

Computer will not respond to USB keyboard or mouse.

Cause	Solution
Computer is in standby mode.	To resume from standby mode, press the power button or
	press any key.
	CAUTION: When attempting to resume from standby
	mode, do not hold down the power button for more than four
	seconds. Otherwise, the computer will shut down and you
	will lose any unsaved data.
System has locked up.	Restart computer.
Computer date and time display is incorrect.
Cause	Solution
RTC (real-time clock) battery may need to be replaced.	First, reset the date and time under Control Panel
NOTE: Connecting the computer to a live AC outlet	(Computer Setup can also be used to update the RTC date
	and time). If the problem persists, replace the RTC battery.
prolongs the life of the RTC battery.	See the Removal and Replacement section for instructions
	on installing a new battery, or contact an authorized dealer or
	reseller for RTC battery replacement.

Cursor will not move using the arrow keys on the keypad.

Cause Solution

The Num Lock key may be on.

Press the Num Lock key. The Num Lock light should not be on if you want to use the arrow keys. The Num Lock key can be disabled (or enabled) in Computer Setup.

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