Troubleshooting
Use the following instructions to troubleshoot
Problem
The digital sender will not scan and a CHECK CABLES. CHECK SCANNER LOCK. error message is displayed.
The Find Servers button on the
Action to take
The scanner head lock is still in the locked position. Switch it to the unlocked position. See Step 4. Unlock the scanner head.
●Verify that you have a functioning SMTP server on the network.
●Click the Add… button on the
●If testing the server is unsuccessful, contact your network administrator to help troubleshoot the communication with the server.
●If you have any other digital senders or MFPs that are using the HP DSS service, you can use the Copy Settings button on the MFP Configuration tab of the HP MFP DSS Configuration Utility to copy the settings from a device that is functioning correctly, and then use the Paste Settings button to apply those settings to the digital sender.
The Find Servers button on the Authentication Settings screen did not find any servers.
●Verify that you have a functioning LDAP server on the network.
●Type the host name or IP address of the LDAP server into the LDAP Server text box. After typing in the address, click the Find Settings button to retrieve the server settings. Then click the Test button to verify that the software can contact the server.
●If testing the server is unsuccessful, contact your network administrator to help troubleshoot the communication with the server.
●If you have any other digital senders or MFPs that are using the HP DSS service, you can use the Copy Settings button on the MFP Configuration tab of the HP MFP DSS Configuration Utility to copy the settings from a device that is functioning correctly, and then use the Paste Settings button to apply those settings to the digital sender.
24 | Chapter 3 Troubleshooting and customer support | ENWW |
