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HP Deskjet 960c, 980c, 990c contacting hp customer care, hp’s support process, hp customer care e-support, hp support Websites

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contacting hp customer care

HP customer care's service and support provides expert advice on using your HP Deskjet printer or solving problems with your printer. There are several ways to obtain assistance—what you need, when you need it!

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hp’s support process

HP customer care's support process works most effectively if you look for help in the following order:

1.Use quick help.

See “viewing quick help” for more information.

2.Access HP customer care e-support.

Use your Internet connection any time of the day to:

–Check HP's Web support pages for product help

–Read the HP user community forum messages or post a question

–Send HP an email message

See “hp customer care e-support” for more information.

3.Contact HP customer care by phone during hours of operation.

See “hp customer care by phone” for more information.

Note Support options and availability vary by product, country/region, and language.

hp customer care e-support

HP customer care e-support offers online support for as long as you own your HP printer. Get instant access to support information, helpful printing tips and the latest updates for your printer software (also referred to as the printer driver)— 24 hours a day, seven days a week, all at no cost to you.

hp support Websites

If you have a modem connected to your computer and subscribe to an Internet Service Provider or have direct access to the Internet, you can obtain a wide variety of information about your printer. Check the Websites shown in the chart on the next page.

If the country or language you need is not listed in the chart, access HP customer care online at www.hp.com/ apcpo-support/regional.html to see if a Website in your language is available.

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Contents

hp deskjet 990c/980c/960c Page Page hp deskjet 990c/980c/960c series table of contents Page introducing the hp deskjet printer print cartridges printer cables software updates finding information viewing quick help Macintosh users viewing printer information in Windows 3.1x and DOS contacting hp customer care hp user community forums hp customer care email hp customer care by phone free phone support period before placing a call support phone numbers after the free phone support period obtaining hp customer care repair obtaining a warranty extension solving Windows installation problems Page Page Page Page limited warranty statement Page environmental statement index regulatory notices Guide de référence rapide Page Table des matières Page Présentation de l’imprimante hp deskjet Cartouches d’impression Câbles de l’imprimante Mises à jour de logiciels Recherche d’informations Affichage de l’aide rapide Utilisateurs Macintosh Affichage des informations sur l’imprimante sous Windows 3.1x et DOS Service clientèle hp Service clientèle électronique hp Conférences d’utilisateurs hp Service clientèle hp par courrier électronique Service clientèle téléphonique hp Numéros de téléphone du service Une fois la période d'assistance téléphonique gratuite venue à expiration Réparation par le service clientèle hp Prorogation de garantie Résolution de problèmes d’installation sous Windows Page Page Page Page Garantie limitée Page Protection de l’environnement Index Regulatory notices Page Page Sommario Page Introduzione alla stampante hp deskjet Cartucce di stampa Cavi della stampante Aggiornamenti del software Ricerca di informazioni Visualizzazione della Guida rapida Utenti di Macintosh Visualizzazione delle informazioni sulla stampante in Windows 3.1x e DOS Utenti di Windows Utenti di DOS Richiesta di assistenza clienti hp Forum per gli utenti hp Posta elettronica di assistenza clienti hp Assistenza clienti hp per telefono Periodo di assistenza telefonica gratuita Prima di telefonare Numeri dell'assistenza telefonica Dopo la scadenza del periodo di assistenza telefonica gratuita Richiesta di un'estensione della garanzia Soluzione di problemi di installazione con Windows Page Page Page Page Dichiarazione di garanzia limitata Page Dichiarazione ambientale Indice Page Page Page Inhoudsopgave Page Introductie van de hp deskjet printer InktpatronenPrinterkabels Software updates Informatie zoeken Snelle hulp weergeven Gebruikers van Macintosh Printerinformatie weergeven in Windows 3.1x en DOS Contact opnemen met hp klantenondersteuning Het hp ondersteuningsproces E-supportvan hp klantenondersteuning Websites ondersteund door hp hp gebruikersforums hp klantenondersteuning per e-mail Klantenondersteuning van hp per telefoon Periode van gratis telefonische ondersteuning Voordat u belt Telefoonnummers voor ondersteuning Na de periode van gratis telefonische ondersteuning Reparaties door de Garantieverlenging Windows installatieproblemen oplossen Page Page Page Page Beperkte garantie Page Milieuverklaring Page Page WOdF« rOK WDd …dU dO Ë√ …dU Ë√ ¡UD√ W√ s WËR sJ1 ô ÆUNULF« Ë√ UNz«œ√ Ë√ ÊUM*« Ác WdA ÊUNOM« ÊUu;« ”dN Page hp deskjet Z«d« ÊUb% sL lOL ÃU« s Èd√ ÊUM ¡«dA ‚u Êö• • WOdF« Macintosh “UN wKLF ÊU wËdJù« vK Acrobat Reader ZUd XO o b qOGA« ÂUE wKLF 5KLF*U WUMF« Wb ‰UBô« hp customer care 5KLF*U WOËdJù« WUMF« …b ‰«u 5KLF*U WD*« WOMOB« 5KLF*U WOdF« ∫pbU s sJLK WOU« ÊUUO« WOMOö« UdO√ Æp ’U)« œ—UdU «dFWO Ã—U¨rUF« ¡U√ dzU w Agreements «bMK“uO rOK« qJAU ÆrOK« qJAU ÊS ¨ÊUE( bF wzUIK« eON« Δb r «–≈ U(U•ÎÆ fO ’«d_« „d Ë√ Zb*« ’dI« ÂUEM ÂUE u pb qUF« ÂUEM« Ê√ s bQ Ê√ wMF p– WFUD« s WUD« jd qB« ≤ WOU ≥∞ W«d dE« ≥ WFUDU WUD« jd j—«¥ WFUDU USB q•u« jd j—«µ jd qLF« Ë√ Î∫UF …œuu ·ËdE« Ác lOL `HB ÊUOd XO …«œ√ WU ÌcMO dNE WFUD« WOdF« Æ¡UD_« s ª…b*« WJKL*« WOdF« Wd ÂbI ¨ ÊULC« bb9 ÆWFUD« ÃU« s nu« WO« ‰u ÊUO vK V«u UN√ UL ¨deskjet ÊUFUD« WuL W«“≈Ë iOH dËb ±∑ œËb;« ÊULC« ±µ WFUD« regulatory notices hewlett-packardcompany note LED indicator statement WOLOEM Ê«—UF≈ Hewlett-Packard Wd LED dOA*« —UF≈ ∫WOU« Ê«—UôU◊ËdA ÆWœU%ô« http://www.hp.com/go/support