HP provides telephone support free of charge during the printer’s phone support period. (Standard phone company charges do apply, however.) The list below shows the phone support period for your region.
free phone support periodregion | phone support* |
North America— | 1 year |
Including Canada |
|
Asia Pacific | 1 year |
Europe | 30 days |
Latin America | 1 year |
* Standard phone company charges apply.
before placing a callBefore placing a call for help, try these other free support options:
•quick help
•quick start poster
•HP customer care
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If you cannot solve the problem using these resources, call an HP customer care service technician while you are in front of your computer and printer. For faster service, please be prepared to provide information about the steps you have taken to solve the problem.
In addition, HP needs the following information to assist you:
•The printer's model number (the label is on the front of the printer)
•The printer's serial number (the label is on the bottom of the printer)
•The computer’s operating system
•The version of the printer driver (also referred to as the printer software)
•Messages displayed around the time the situation occurred
•Answers to these questions:
–Has this situation happened before? Can you
–When did this happen? Did you add any new hardware or software around the time this situation began?
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