HP 960c, 980c, 990c 21

english

what is the problem?

When I insert the printer software CD and the files start to copy, the Copying Files... screen says that file hpzuci01.dll cannot be found.

possible causes...

All the following conditions are present:

•You are using a USB cable to connect the printer to your computer

•You are using Windows 98

•You are connecting more than one device at the same time

to solve the problem...

1.Click Browse.

The Open screen is displayed.

2.Select the following path to locate the hpzuci01.dll file: c:\Program Files\Hewlett-Packard\hpz\ glue.

3.Click OK.

The Copying Files… screen reappears with the correct path and file name inserted in the Copy files from… field.

4.Click OK.

5.Select Install hp deskjet 9xx series printer software. The hp deskjet 9xx installer screen appears.

6.Click Next, then follow the onscreen instructions to complete installation.

Contents

hp deskjet 990c/980c/960c Page Page hp deskjet 990c/980c/960c series table of contents Page introducing the hp deskjet printer print cartridges printer cables software updates finding information viewing quick help Macintosh users viewing printer information in Windows 3.1x and DOS contacting hp customer care hp user community forums hp customer care email hp customer care by phone free phone support period before placing a call support phone numbers after the free phone support period obtaining hp customer care repair obtaining a warranty extension solving Windows installation problems Page Page Page Page limited warranty statement Page environmental statement index regulatory notices Guide de référence rapide Page Table des matières Page Présentation de l’imprimante hp deskjet Cartouches d’impression Câbles de l’imprimante Mises à jour de logiciels Recherche d’informations Affichage de l’aide rapide Utilisateurs Macintosh Affichage des informations sur l’imprimante sous Windows 3.1x et DOS Service clientèle hp Service clientèle électronique hp Conférences d’utilisateurs hp Service clientèle hp par courrier électronique Service clientèle téléphonique hp Numéros de téléphone du service Une fois la période d'assistance téléphonique gratuite venue à expiration Réparation par le service clientèle hp Prorogation de garantie Résolution de problèmes d’installation sous Windows Page Page Page Page Garantie limitée Page Protection de l’environnement Index Regulatory notices Page Page Sommario Page Introduzione alla stampante hp deskjet Cartucce di stampa Cavi della stampante Aggiornamenti del software Ricerca di informazioni Visualizzazione della Guida rapida Utenti di Macintosh Visualizzazione delle informazioni sulla stampante in Windows 3.1x e DOS Utenti di Windows Utenti di DOS Richiesta di assistenza clienti hp Forum per gli utenti hp Posta elettronica di assistenza clienti hp Assistenza clienti hp per telefono Periodo di assistenza telefonica gratuita Prima di telefonare Numeri dell'assistenza telefonica Dopo la scadenza del periodo di assistenza telefonica gratuita Richiesta di un'estensione della garanzia Soluzione di problemi di installazione con Windows Page Page Page Page Dichiarazione di garanzia limitata Page Dichiarazione ambientale Indice Page Page Page Inhoudsopgave Page Introductie van de hp deskjet printer InktpatronenPrinterkabels Software updates Informatie zoeken Snelle hulp weergeven Gebruikers van Macintosh Printerinformatie weergeven in Windows 3.1x en DOS Contact opnemen met hp klantenondersteuning Het hp ondersteuningsproces E-supportvan hp klantenondersteuning Websites ondersteund door hp hp gebruikersforums hp klantenondersteuning per e-mail Klantenondersteuning van hp per telefoon Periode van gratis telefonische ondersteuning Voordat u belt Telefoonnummers voor ondersteuning Na de periode van gratis telefonische ondersteuning Reparaties door de Garantieverlenging Windows installatieproblemen oplossen Page Page Page Page Beperkte garantie Page Milieuverklaring Page Page WOdF« rOK WDd …dU dO Ë√ …dU Ë√ ¡UD√ W√ s WËR sJ1 ô ÆUNULF« Ë√ UNz«œ√ Ë√ ÊUM*« Ác WdA ÊUNOM« ÊUu;« ”dN Page hp deskjet Z«d« ÊUb% sL lOL ÃU« s Èd√ ÊUM ¡«dA ‚u Êö• • WOdF« Macintosh “UN wKLF ÊU wËdJù« vK Acrobat Reader ZUd XO o b qOGA« ÂUE wKLF 5KLF*U WUMF« Wb ‰UBô« hp customer care 5KLF*U WOËdJù« WUMF« …b ‰«u 5KLF*U WD*« WOMOB« 5KLF*U WOdF« ∫pbU s sJLK WOU« ÊUUO« WOMOö« UdO√ Æp ’U)« œ—UdU «dFWO Ã—U¨rUF« ¡U√ dzU w Agreements «bMK“uO rOK« qJAU ÆrOK« qJAU ÊS ¨ÊUE( bF wzUIK« eON« Δb r «–≈ U(U•ÎÆ fO ’«d_« „d Ë√ Zb*« ’dI« ÂUEM ÂUE u pb qUF« ÂUEM« Ê√ s bQ Ê√ wMF p– WFUD« s WUD« jd qB« ≤ WOU ≥∞ W«d dE« ≥ WFUDU WUD« jd j—«¥ WFUDU USB q•u« jd j—«µ jd qLF« Ë√ Î∫UF …œuu ·ËdE« Ác lOL `HB ÊUOd XO …«œ√ WU ÌcMO dNE WFUD« WOdF« Æ¡UD_« s ª…b*« WJKL*« WOdF« Wd ÂbI ¨ ÊULC« bb9 ÆWFUD« ÃU« s nu« WO« ‰u ÊUO vK V«u UN√ UL ¨deskjet ÊUFUD« WuL W«“≈Ë iOH dËb ±∑ œËb;« ÊULC« ±µ WFUD« regulatory notices hewlett-packardcompany note LED indicator statement WOLOEM Ê«—UF≈ Hewlett-Packard Wd LED dOA*« —UF≈ ∫WOU« Ê«—UôU◊ËdA ÆWœU%ô« http://www.hp.com/go/support