HP 960c, 980c, 990c 18

what is the problem?

The printer software did not install correctly.

possible causes...

•There may be a conflict with your virus protection program

•There may be a conflict with another software program

•There may be a conflict with a peripheral device connected to your printer

english

to solve the problem...

Uninstall your printer software.

For Windows 95, 98, Me, NT 4.0, and 2000:

1.Click Start > Programs > hp deskjet 9xx series > hp deskjet 9xx series uninstall.

2.Follow the directions that appear on your computer screen.

For Windows 3.1x:

1.Open the hp deskjet 9xx series program group.

2.Double-click the hp deskjet 9xx series Uninstall icon.

3.Follow the instructions that appear on your computer screen.

•Close any software programs (including virus protection programs) that are running.

•Disconnect any peripheral devices that use a parallel printer cable (such as a scanner or tape backup system).

Reinstall the printer software. See the quick start poster.

If you are still having problems with the software installation, contact HP customer care. See “contacting hp customer care”.

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Contents

hp deskjet 990c/980c/960c Page Page hp deskjet 990c/980c/960c series table of contents Page introducing the hp deskjet printer print cartridges printer cables software updates finding information viewing quick help Macintosh users viewing printer information in Windows 3.1x and DOS contacting hp customer care hp user community forums hp customer care email hp customer care by phone free phone support period before placing a call support phone numbers after the free phone support period obtaining hp customer care repair obtaining a warranty extension solving Windows installation problems Page Page Page Page limited warranty statement Page environmental statement index regulatory notices Guide de référence rapide Page Table des matières Page Présentation de l’imprimante hp deskjet Cartouches d’impression Câbles de l’imprimante Mises à jour de logiciels Recherche d’informations Affichage de l’aide rapide Utilisateurs Macintosh Affichage des informations sur l’imprimante sous Windows 3.1x et DOS Service clientèle hp Service clientèle électronique hp Conférences d’utilisateurs hp Service clientèle hp par courrier électronique Service clientèle téléphonique hp Numéros de téléphone du service Une fois la période d'assistance téléphonique gratuite venue à expiration Réparation par le service clientèle hp Prorogation de garantie Résolution de problèmes d’installation sous Windows Page Page Page Page Garantie limitée Page Protection de l’environnement Index Regulatory notices Page Page Sommario Page Introduzione alla stampante hp deskjet Cartucce di stampa Cavi della stampante Aggiornamenti del software Ricerca di informazioni Visualizzazione della Guida rapida Utenti di Macintosh Visualizzazione delle informazioni sulla stampante in Windows 3.1x e DOS Utenti di Windows Utenti di DOS Richiesta di assistenza clienti hp Forum per gli utenti hp Posta elettronica di assistenza clienti hp Assistenza clienti hp per telefono Periodo di assistenza telefonica gratuita Prima di telefonare Numeri dell'assistenza telefonica Dopo la scadenza del periodo di assistenza telefonica gratuita Richiesta di un'estensione della garanzia Soluzione di problemi di installazione con Windows Page Page Page Page Dichiarazione di garanzia limitata Page Dichiarazione ambientale Indice Page Page Page Inhoudsopgave Page Introductie van de hp deskjet printer InktpatronenPrinterkabels Software updates Informatie zoeken Snelle hulp weergeven Gebruikers van Macintosh Printerinformatie weergeven in Windows 3.1x en DOS Contact opnemen met hp klantenondersteuning Het hp ondersteuningsproces E-supportvan hp klantenondersteuning Websites ondersteund door hp hp gebruikersforums hp klantenondersteuning per e-mail Klantenondersteuning van hp per telefoon Periode van gratis telefonische ondersteuning Voordat u belt Telefoonnummers voor ondersteuning Na de periode van gratis telefonische ondersteuning Reparaties door de Garantieverlenging Windows installatieproblemen oplossen Page Page Page Page Beperkte garantie Page Milieuverklaring Page Page WOdF« rOK WDd …dU dO Ë√ …dU Ë√ ¡UD√ W√ s WËR sJ1 ô ÆUNULF« Ë√ UNz«œ√ Ë√ ÊUM*« Ác WdA ÊUNOM« ÊUu;« ”dN Page hp deskjet Z«d« ÊUb% sL lOL ÃU« s Èd√ ÊUM ¡«dA ‚u Êö• • WOdF« Macintosh “UN wKLF ÊU wËdJù« vK Acrobat Reader ZUd XO o b qOGA« ÂUE wKLF 5KLF*U WUMF« Wb ‰UBô« hp customer care 5KLF*U WOËdJù« WUMF« …b ‰«u 5KLF*U WD*« WOMOB« 5KLF*U WOdF« ∫pbU s sJLK WOU« ÊUUO« WOMOö« UdO√ Æp ’U)« œ—UdU «dFWO Ã—U¨rUF« ¡U√ dzU w Agreements «bMK“uO rOK« qJAU ÆrOK« qJAU ÊS ¨ÊUE( bF wzUIK« eON« Δb r «–≈ U(U•ÎÆ fO ’«d_« „d Ë√ Zb*« ’dI« ÂUEM ÂUE u pb qUF« ÂUEM« Ê√ s bQ Ê√ wMF p– WFUD« s WUD« jd qB« ≤ WOU ≥∞ W«d dE« ≥ WFUDU WUD« jd j—«¥ WFUDU USB q•u« jd j—«µ jd qLF« Ë√ Î∫UF …œuu ·ËdE« Ác lOL `HB ÊUOd XO …«œ√ WU ÌcMO dNE WFUD« WOdF« Æ¡UD_« s ª…b*« WJKL*« WOdF« Wd ÂbI ¨ ÊULC« bb9 ÆWFUD« ÃU« s nu« WO« ‰u ÊUO vK V«u UN√ UL ¨deskjet ÊUFUD« WuL W«“≈Ë iOH dËb ±∑ œËb;« ÊULC« ±µ WFUD« regulatory notices hewlett-packardcompany note LED indicator statement WOLOEM Ê«—UF≈ Hewlett-Packard Wd LED dOA*« —UF≈ ∫WOU« Ê«—UôU◊ËdA ÆWœU%ô« http://www.hp.com/go/support