HP D3604-90004 manual Information and Support When You Need It, Service and Support

5 Service and Support

The most effective source of system and software support is the organization that designed and configured your complete system. This can be a reseller, a consultant, or your company’s information systems department.

The organization that worked with you to define your application and configuration—including hardware or software not supplied by HP—knows your unique operating procedures and can provide local, personal, and uniquely responsive support.

Your Authorized Reseller is backed by special HP resources; your company’s information systems department is normally backed by a Response Center telephone support contract from HP.

If you have designed and configured the system yourself, you are filling the role of reseller, consultant, or information systems department yourself—and you must work with the different hardware and software manufacturers to obtain assistance. Refer to each manufacturer’s documentation for information on obtaining telephone support, repair service, World Wide Web, Internet FTP, BBS, and/or automated fax support. If you are performing system integration, we recommend that you subscribe to CompuServe, as described later in this chapter.

For topics that require on-site visits or continuing contact, such as network design, performance tuning, and mainframe communication, paid consulting is available from value-added resellers, independent consultants, and HP’s Professional Services Organization.

Information and Support When You Need It

Hewlett-Packard offers a complete set of support and information sources—each discussed in this chapter:

∙HP NetServer Information Assistant

∙HP Support Assistant CD-ROM

∙CompuServe discussion forum and library

∙World Wide Web and Internet FTP

∙Bulletin Board System

∙Automated Fax

∙HP Repair and Telephone Support

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