HP D3604-90004 manual Service and Support, System Design, Integration and Support

5 Service and Support

Service

Like all Hewlett-Packard products, the storage system is designed for superior reliability. However, with enough use, any electronic equipment will require service.

If you are having problems with the storage system, begin by referring to the “Troubleshooting” chapter of this manual.

If your storage system requires service, there are a few things you can do to help your service representative identify and solve the problem quickly.

Record any information about the problem. This includes error messages displayed by the host system, the state of the disk status lights, information accessed using any applications, utilities or diagnostics, and details regarding the operation being performed when the problem occurred.

If a disk array controller is used to communicate with the host device, the “Tools” section of the JetSet utility can be used to run a self-test and read the error tables.

Contact the dealer service representative and explain the problem. Your dealer service representative should be able to provide the assistance you need to solve the problem.

System Design, Integration and Support

The hardware, utility software, and any operating system or environment software supplied by Hewlett-Packard provide an enhanced industry-standard base. A network operating system, utilities, and application software have been added to create your complete system.

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