HP NetServer Information Assistant | HP D3604-90004 specification

5 Service and Support

HP provides a complete communication program to help you keep up to date with your HP NetServer:

∙HP NetServer Support News

∙HP NetServer Navigator CD-ROM Subscription

∙HP Support Assistant CD-ROM Subscription In addition, this chapter also covers:

∙Ordering HP cables, drive trays, and manuals

∙Contacting HP’s Regional Headquarters

∙Joining CompuServe

HP NetServer Information Assistant

The HP NetServer Information Assistant is an information retrieval system for quick access to information on HP NetServers and accessories, NOS installation and tuning, and product service and support. It is included on the HP NetServer Navigator CD-ROM shipped with your HP NetServer system.

The HP NetServer Information Assistant gives you access to technical and product information while you are installing and configuring your HP NetServer using the HP Configuration Assistant. It is also installable from the HP NetServer Navigator CD-ROM for information retrieval from any PC running Microsoft Windows 3.1, Windows for Workgroups 3.11, or Windows NT.

The HP NetServer Information Assistant uses advanced hypertext techniques to make the information highly retrievable.

For subscription information on the HP NetServer Navigator CD-ROM, which contains the HP NetServer Information Assistant, obtain ordering instructions from the library of the HPSYS forum on CompuServe, via HP’s World Wide Web home page, or from HP’s automated fax system. Each of these services is described elsewhere in this chapter.

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HP D3604-90004 manual HP NetServer Information Assistant

Contents

HP NetServer Storage System/6 User Guide Audience Assumptions Contents Contents Regulatory Information Page Introduction Introduction Basic Installation Unpacking the NetServer Storage System/6 Contents of the NetServer Storage System/6 Package Front View of the Storage System Identifying Parts of the NetServer Storage System/6 Nglish Scsi Self-Test Reset SwitchPower Supply Reset General Operating Instructions Continuous Operation Power Cycling Placement Temperature Control Spin Up Using an Uninterruptible Power SupplyHot-Swap Disk Module Care and Relocation Cabling Storage Devices and Setting Scsi Addresses Opening the Door Removing the Bezel and Opening the Door Storage System Switch Location Setting Scsi Addresses Settings Switch Functions Lower Cage Cabling ConfigurationsExternal Cabling Upper Cage System or Meter Cable Accessory Scsi Port Number Meter Cable Number Description Number Cabling Diagram LabelStorage System Layout Part C14 Default Cabling Configuration Non-DuplexC11 C20 Duplex Configuration Duplex Configuration C11 C14 Alternate Non-Duplex Configuration Alternate Duplex Configuration Alternate Duplex ConfigurationPage Unpacking a Hot-Swap Disk Module Installing Hardware AccessoriesInstalling Hot-Swap Storage Devices Installing Hardware Accessories Installing a New Hot-Swap Disk Module Removing a Hot-Swap Disk Module Installing the Hot-Swap Disk Module Removing the Hot-Swap Disk Module Installing a Scsi Device in a Scsi Device Shelf Installing Hardware Accessories Troubleshooting Procedures Troubleshooting Troubleshooting If The System Will Not Power On If the Scsi Devices Fail to Spin Up If the LED Readout Shows a Fan Fault FFIf the LED Readout Shows a Line Fault LF If the LED Readout Shows a Power Supply Fault PF If the Host Cannot Communicate With the Storage System If the Hot-Swap Disk Power LEDs are Flashing Troubleshooting Tools Error Messages Nglish Page System Design, Integration and Support Service and SupportService Service and Support Information and Support When You Need It HP NetServer Information Assistant CompuServe Discussion Forum and Library HP Support Assistant CD-ROM Automated Fax World Wide Web and Internet FTPBulletin Board System Telephone Support HP NetServer Support News Obtaining HP Repair and Telephone Support Ordering System Documentation Ordering HP Cables, Drive Trays and Manuals North America and Asia Ordering HP Cables, Drive Trays and Technical Publications Joining CompuServe Contacting HP Regional Headquarters CompuServe CompuServe Europe Page Limitation of Warranty Warranty and Software LicenseNetServer Storage System/6 On-Site Limited Warranty Three Year On-Site Limited Hardware Warranty Limitation of Liability and Remedies Warranty and Software LicenseObtaining Warranty Service Nglish Customer Responsibilities Removable Media if supplied Software Product Limited WarrantyObtaining Return Warranty Service Ninety-Day Limited Software Warranty Warranty and Software License Notice of Warranty Claims Environment SpecificationsWeight and Dimensions Power Supply SpecificationsPage Class B Product Statement Regulatory Information Regulatory Information Country Notices Declaration of Conformity Regulatory Information Póliza de Garantía Mexico Hardware Warranty Statement Notas Index Bios Index Nglish