4 Troubleshooting
If you are having problems installing or configuring the storage system, there are a number of tools and procedures available to help you resolve the problem. If you need assistance from HP, the “Service and Support” chapter of this manual contains information on service and support.
WARNING Whenever opening the door, disconnect the power cords to avoid exposure to high energy levels, which may cause burns when parts are
Troubleshooting Procedures
The following are recommended troubleshooting procedures to help you find the problem when your storage system does not work properly. If you need assistance, contact your reseller first.
When the host system starts, the SCSI BIOS displays a banner and copyright notice. The BIOS checks for valid devices on the SCSI bus and reports which devices are found. If you have installed and configured the SCSI devices correctly, a list displays confirming all the SCSI devices installed in the system.
Begin troubleshooting by isolating the problem. Simplify the configuration to the minimum required to function and reinstall the items (drives, modules, etc.) one at a time, each time checking the system for errors. The suggestions in this section will assist you in diagnosing the problem.
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