6 Warranty and Software License
warranties for those products; HP software is covered by the HP Software Product Limited Warranty.
Non-HP products. On-site visits caused by non-Hewlett-Packard products— whether internal to the system processor unit (such as non-HP SIMMs) or external to the system processor unit (such as LAN cabling)—are subject to standard per-incident travel and labor charges.
Travel restrictions and response time. On-site service for this product is restricted or unavailable in certain locations. In HP Excluded Travel Areas— areas where geographical obstacles, undeveloped roads, or unsuitable public transportation prohibit routine travel—service is provided on a negotiated basis at extra charge.
Response time for HP on-site service in an HP Service Travel Area is normally next business day (excluding HP holidays) for HP Travel Zones 1, 2, and 3 (generally 100 miles or 160 km from the HP office). Response time is second business day for Zones 4 and 5 (200 miles, 320 km); third business day for Zone 6 (300 miles, 480 km); and negotiated beyond Zone 6. The HP Worldwide Customer Support Travel Guide is available from any HP Sales Office.
Travel restrictions and response time for reseller service are defined by the participating reseller.
Service contracts that provide after-hours or weekend coverage, faster response time, or service in an HP Excluded Travel Area are generally available from HP or an authorized reseller at additional charge.
Customer Responsibilities
The customer may be required to run HP-supplied configuration and diagnostic programs before an on-site visit is made or a replacement part will be sent.
The customer is responsible for the security of its proprietary and confidential information and for maintaining a procedure external to the products for reconstruction of lost or altered files, data, or programs.
For on-site service, the customer must provide the following: access to the product; adequate working space and facilities within a reasonable distance of the product; access to and use of all information and facilities determined necessary by HP to service the product; and operating supplies and consumables such as the customer would use during normal operation.
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