5 Service and Support
Outside the U.S. and Canada, call (1 208) 344-4809 from your fax machine. Use the handset and touch-tone keyboard on your fax machine to request an index of available documents. After you have made your choice, you are instructed to press START on your fax machine and hang up the handset. The telephone connection is maintained and used to send the fax to your machine. Call again from your fax machine to select the documents that you want transmitted to you. If you are using a fax modem instead of a fax machine, this process works only if your fax software provides a START command.
HP NetServer Support News
HP NetServer Support News is an electronic newsletter dedicated to bringing you late-breaking product and support information on HP NetServer products.
This newsletter is published once a month and it contains the latest news since the last edition of the HP Support Assistant CD-ROM (described earlier in this chapter). The information in the newsletters is added to the next edition of the HP Support Assistant CD-ROM.
HP NetServer Support News can be obtained in several ways:
∙From the library of the HPSYS forum on CompuServe
∙Via HP’s World Wide Web home pages
∙Via Internet FTP
∙From HP’s Bulletin Board System
Each of these electronic sources is described in this chapter.
The most convenient way to keep up to date is to visit the HPSYS forum on CompuServe regularly. Issues of HP NetServer Support News are posted in the forum as they come out—part of the ongoing seminar on HP NetServer systems.
Telephone Support
The HP-supplied hardware and software in HP servers are covered by no-charge telephone assistance during the warranty period. As described below, in some geographic areas this telephone support is provided by Hewlett-Packard; in other areas telephone support is provided by your reseller.
Telephone support is generally available from the manufacturers and resellers of the various non-HP hardware and software components.
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