HP D3604-90004 manual Software Product Limited Warranty, Obtaining Return Warranty Service

6 Warranty and Software License

When service is being performed on-site, an adult representative of the customer must be present at all times. The customer must state if the product is being used in an environment that poses a potential health hazard to repair personnel. HP or the servicing reseller may require that the product be maintained by customer personnel under direct HP or reseller supervision.

Obtaining Return Warranty Service

If on-site warranty service is not applicable, the product must be returned to a service facility designated by HP. The customer must enclose a copy of a document proving date of purchase.

The customer shall prepay shipping charges (and shall pay all duty and taxes) for products returned to HP for warranty service. HP shall pay for return of products to the customer except for products returned to the customer from another country.

Software Product Limited Warranty

Ninety-Day Limited Software Warranty

HP warrants for a period of ninety (90) days from the date of the purchase that the software product will execute its programming instructions when all files are properly installed. HP does not warrant that the operation of the software will be uninterrupted or error free. In the event that this software product fails to execute its programming instructions during the warranty period, Customer’s remedy shall be a refund or repair. Should HP be unable to replace the media within a reasonable amount of time, Customer’s alternate remedy shall be a refund of the purchase price upon return of the product and all copies.

Removable Media (if supplied)

HP warrants the removable media, if supplied, upon which this product is recorded to be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of purchase. In the event the media prove to be defective during the warranty period, Customer’s remedy shall be to return the media to HP for replacement. Should HP be unable to replace the media within a reasonable amount of time, Customer’s alternate remedy shall be a refund of the purchase price upon return of the product and destruction of all other non-removable media copies of the software product.

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