5 Service and Support

World Wide Web and Internet FTP

HP has a home page on the Internet World Wide Web—http://www.hp.com. From there, you can jump to the NetServer home page.

You can also download NetServer files from HP via Internet FTP:

1.address: ftp://ftp.netserver.hp.com

2.logon: anonymous

3.password: <your e-mail address>

Bulletin Board System

The HP NetServer Support BBS is for downloading—messages asking support questions should be left in the HPSYS forum on CompuServe.

The HP PC Support BBS has eight lines. Datacomm specifications:

∙300/1200/2400/9600/14400 baud

∙103/212/V22bis/HST/V32/V32bis/V42 bis/MNP standards

∙No parity, 8 data bits, 1 stop bit (N,8,1)

∙ASCII, XMODEM, 1K-XMODEM, YMODEM, YMODEM-G, YMODEM-batch, ZMODEM, KERMIT, and Super Kermit file transfer protocols

Call (1 408) 553-3500 to connect to the HP NetServer Support BBS.

Automated Fax

HP’s automated fax system contains full product data sheets, configuration and price guides, and a subset of the HP NetServer support information.

In the U.S. call (1 800) 333-1917 from a push button tone phone to request that an index of available documents be sent to your fax machine. Call again to select the documents that you want transmitted.

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