Chapter 12

•The print cartridges might be out of ink. Replace one or both empty print cartridges.

For more information, see View estimated ink levels.

•You might be trying to print a borderless document with only the black print cartridge installed. When printing a borderless document, always have the tri- color print cartridge and a black or photo print cartridge installed.

Document is misprinted

•Text and images are misaligned

•Document is printed off-center or at an angle

•Parts of the document are missing or printed in the wrong place

•Envelope is printed at an angle

•Document does not reflect the new print settings

Text and images are misaligned

Solution: If the text and images on your printouts are misaligned, then align the print cartridges.

Document is printed off-center or at an angle

Solution:

1.Verify that the paper is correctly placed in the input tray.

2.Verify that the paper guide fits firmly against the edge of the paper.

3.Reprint the document.

Parts of the document are missing or printed in the wrong place

Solution: Open the Printer Properties dialog box and confirm the following options:

Tab

Setting

 

 

 

Portrait or Landscape: Verify the appropriate

 

orientation.

 

 

Features

Size: Verify the appropriate paper size.

 

 

Scale to paper size: Select this option to scale text and

 

graphics to the paper size specified in the corresponding

 

drop-down list.

 

 

If parts of the document are still missing, the printer settings might be overridden by the software program print settings. Select the appropriate print settings from within the software program.

98 Troubleshooting