12Troubleshooting
•Error messages
•Installation problems
•Printer lights are on or flashing
•Printer does not print
•Document prints slowly
•Print cartridge problems
•Paper problems
•Photos do not print correctly
•Problems with borderless documents
•Print quality is poor
•Document is misprinted
•I pressed the Photosmart Essential button, but nothing happens
•Front USB port problems
•If you continue to have problems
Error messages
If an error message displays on the computer screen, check the following topics for a solution:
•Print cartridge error messages
•Other error messages
Print cartridge error messages
If you receive a print cartridge error message, follow these directions.
Incorrect or missing print cartridge message
The printer can only print when the correct print cartridges are installed. If you receive a print cartridge error message, one or both of the print cartridges cannot be used in the printer.
To resolve the problem, follow the instructions in Incorrect or missing print cartridge.
Print cartridge problem message
The printer cannot print if the print cartridges are faulty, or if they are not installed properly.
If you receive a message stating there is a problem with a print cartridge, follow the instructions in Print cartridge is faulty or not installed properly to resolve the problem.
"Print cartridge carriage is stalled" message
If the printer stalls while you are printing a document, follow the instructions in Printer is stalled.
Troubleshooting 73
