Phone support period Placing a call | HP D4200 manual

HP support by phone

•Phone support period

•Placing a call

•After the phone support period

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.

Placing a call

Call HP support while you are in front of the computer and the HP Deskjet. Be prepared to provide the following information:

•Device model number (located on the label on the front of the device)

•Device serial number (located on the back or bottom of the device)

•Messages that appear when the situation occurs

•Answers to these questions:

•Has this situation happened before?

•Can you re-create it?

•Did you add any new hardware or software to your computer at about the time that this situation began?

•Did anything else occur prior to this situation (such as a thunderstorm, device was moved, etc.)?

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

HP support by phone 103

Image 105

HP D4200 manual Phone support period Placing a call, After the phone support period

Contents

HP Deskjet D4200 Printer series Hewlett-Packard Company notices Accessibility VisualAcknowledgements Terms and conventions Contents Print other documents Printing tipsPrinter software Troubleshooting Maintenance HP support Order suppliesTechnical information Section Description Welcome Section Description Special features Printer at a glance Get started Print cartridges Ink-backup mode Buttons and lights Power button and light Print Cartridge Status lights Photosmart Essential button Front USB port lights Resume button and light Paper trays Cancel icon To unfold the paper trays Unfold the paper trays Input tray Paper guideOutput tray To fold the paper trays Fold the paper trays Print cartridges Ink-backup mode Replace print cartridgesUse print cartridges Ink-backup mode output Exit ink-backup modeTo remove plastic tape from a print cartridge USB Connect the printer Print using the Photosmart Essential button About the Photosmart Essential buttonAbout the HP Photosmart Software Print photos using the front USB port About the front USB portPrint photos from the front USB port To print from the front USB port About the front USB port lightsPage Learn how to perform other photo printing tasks Learn how to print photosPrint photos Print borderless photos Prepare to print PrintClick the Printing Shortcuts tab Orientation Portrait or Landscape Print photos with a border Prepare to print To change the HP Real Life Technologies setting HP Real Life Technologies photo fixPhoto print cartridge To install the photo print cartridge Advanced color settingsTo specify advanced color settings Exif Print Store and handle photo paper Save money when printing photosTo print Exif Print-enhanced photos Storage Other photo projects Share photos with friends and family Print e-mail Print other documents Print documents Print letters Print envelopes Print postcards Print hagaki cards Print index cards and other small media Print labels Print CD/DVD tattoos Print transparencies Print brochures Print greeting cards Two-sided printing ManualGreeting cards Print Quality Normal Print booklets Left Edge Booklet Right Edge Booklet Paper Type Plain paper Orientation Portrait or Landscape Print posters Print iron-on transfers Click Printer Features, and then set Mirror Image to On Printing tips Print a testPrinting shortcuts Create printing shortcuts Fast/Economical printingUse printing shortcuts To create a printing shortcut Presentation printing General Everyday printingSelect a paper type Change the print speed or quality Print quality settings Print resolutionTo view the print resolution Maximum dpi Print in grayscale Set the page orderSet a custom paper size Resize a document Print multiple pages on a single sheet of paperPrint preview To print multiple pages on a single sheet of paper Bound two-sided documents Two-sided printingTo preview a printed document Select the Show preview before printing check box To print a two-sided document with a book binding To print a two-sided document with a tablet bindingFlip Pages Up Preserve Layout Set default print settings Make the HP Deskjet the default printerPrinter software Windows 2000 users To change the default print settings Printer Properties dialog boxTo open the Printer Properties dialog box Ink Status window Whats This? help Download printer software updates To download a printer software updateDownload HP Photosmart Software Install print cartridges MaintenancePrint cartridge combinations Selection numbers Installation instructions To install a print cartridgePrinting with one print cartridge Remove plastic tape Maintenance Align print cartridges Automatically clean print cartridgesTo align print cartridges Click Align the Print Cartridges View estimated ink levels Calibrate print quality Maintain the printer body Manually clean print cartridgesRemove ink from your skin and clothing To remove smudges, stains, or dried ink from the exterior To prepare to clean To manually clean print cartridge contactsMaintain print cartridges Print cartridge protector Print cartridge storage and handling To open the printer Toolbox Printer Toolbox Troubleshooting Error messagesPrint cartridge error messages Other error messages Installation problems Unknown Device message displays Solution To resolve the problem To reinstall the printer software Printer lights are on or flashingPrinter name does not appear What the flashing light means Power light is flashing Resume light is flashing Both Power and Resume lights are flashing Print Cartridge Status lights are on or flashing Front USB port lights are flashing Printer does not printVerify the following Check the printer lights To stop and restart the print service Printer is stalledClear the print queue If the printer still does not print Document prints slowly Solution To verify and install the correct print cartridges Print cartridge problemsComputer does not meet system requirements Incorrect or missing print cartridge Click the Estimated Ink Levels tab Print cartridge is faulty or not installed properly Low on ink Paper problems Paper jamTo clear a paper jam Paper problems Printer prints on multiple sheets at once Out-of-paper message Check the paper tray Photos do not print correctlyCheck the printer properties Paper might be loaded improperly Horizontal lines appear on a photo Solution Part of the photo is fadedFading occurs on the edges of a photo Problems with borderless documents Borderless printing guidelinesFading occurs near the edges of a photo Streaks appear in a light portion of a photo Solution Ink smears Image is printed at an angle Solution Photo has an unwanted border For photo paper with a tear-off tab For most paper types Faded prints with ink streaks Print quality is poor Blank pages print Solution Prints are faded Solution Document is printed off-center or at an angle Solution Document is misprintedText and images are misaligned Envelope is printed at an angle Solution Document does not reflect the new print settingsTo install the HP Photosmart Software Images in a connected digital camera do not print Front USB port problems Front USB port lights are flashing Solution If you continue to have problems HP support Ink cartridge warranty information After the phone support period Phone support period Placing a call Order paper or other media Order print cartridges Order supplies Country/region Number for ordering Technical information Printer specifications Paper use Material safety data sheetsPlastics Recycling program Appendix C LED indicator statement FCC statementVcci Class B compliance statement for users in Japan Appendix C Technical information Index Page USB 114