Chapter 12
Printer does not feed paper
Solution: Try one or more of the following solutions:
•Reduce the number of sheets in the input tray.
•Remove the paper from the input tray, and then reload it.
•Use a different type of paper.
Printer ejects paper
Solution: If the printer ejects the paper, try one of the following solutions:
•Verify that the protective piece of plastic tape has been removed from the print cartridges.
•If you are printing a borderless document and the Resume and Print Cartridge Status lights are flashing, you might be trying to print a borderless document with only the black print cartridge installed. When printing a borderless document, always have the
Out-of-paper message
Follow the appropriate steps for the condition that exists.
•If the input tray contains paper
•If the input tray is empty
If the input tray contains paper
1.Verify the following:
•A sufficient amount of paper is in the input tray (at least ten sheets).
•The input tray is not overly full.
•The paper stack is touching the back of the input tray.
2.Slide the paper guide so it fits firmly against the edge of the paper.
3.Press the Resume button to continue printing.
If the input tray is empty
1.Load paper in the tray.
2.Press the Resume button to continue printing.
Printer prints on multiple sheets at once
If the printer prints on multiple sheets at once, check the following:
•Paper weight
•Paper might be loaded improperly
Paper weight
The printer might print on multiple sheets of paper at once if the paper is under the recommended paper weight. Use paper that is within the recommended specifications.
88 Troubleshooting
