Troubleshoot substrate issues, Substrate has jammed | HP L65500

6 Troubleshoot substrate issues

Substrate issues

The substrate cannot be loaded successfully

●A substrate cannot be loaded unless all printer subsystems (e.g. the ink system) are ready.

●If the printer is unaware of the carriage beam position (after a printer recovery or shutdown), go to

the front panel and select the Substrate Management icon , then Carriage beam position > Carriage system recovery.

●Check that the spindle is correctly inflated.

●Try using the front panel to advance the substrate at least 10 ft (3 m), then move it back and try to load it again. If it will not load, perhaps the substrate is not attached to the input core: try a different roll.

The substrate has jammed

If the printer reports a substrate jam, follow these steps.

1.If the carriage is still moving or trying to move, press an emergency stop button as quickly as possible to minimize damage to the printheads.

If the printer shuts itself down automatically before you reach an emergency stop button, turn off circuit breaker ACB-1.

2.Wait about ten minutes for the printer to cool down.

ENWW	The substrate cannot be loaded successfully 31

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HP L65500 manual Troubleshoot substrate issues, Substrate cannot be loaded successfully, Substrate has jammed

Contents

HP Designjet L65500 Printer Trademarks Table of contents Software maintenance Front-panel error messages When you need help Enww General safety guidelines Safety precautions Fire hazard Label Explanation Identifies the main earth terminal Emergency stop buttons Check printer status Printer statusPrinter alerts Align the printheads Printer calibration Troubleshoot printhead alignment Substrate-advance compensation Color calibration Color calibration Color profiles Ink restrictions Maintain the ink cartridges Hardware maintenanceMaintain the printheads Maintain the substrates Check the printheads Clean the carriage cover Clean the carriage rails Hardware maintenance Clean the ink deposits Clean the exterior of the printer Clean the line sensor and aerosol inlets Clean the substrate edge holders Clean the main roller Clean the platen Clean the pinch wheelsClean the printheads Clean the substrate-advance sensor Clean the temperature sensors Maintain the printhead primers Replace the carriage oiler foams Hardware maintenance Replace the line sensor box Replace the printhead cleaning roll Replace the printhead cleaning roll and aerosol filters Replace the printhead cleaning roll and aerosol filters Replace the aerosol filters Move the printer Cleaning kit Printer maintenance kits Maintain the HP Internal Print Server Software maintenance Update the firmware Substrate cannot be loaded successfully Troubleshoot substrate issuesSubstrate has jammed Substrate is not attached to the input core Substrate sticks to the platen Ink is still wet when the substrate emergesThere are ink marks on the substrate General advice Troubleshoot print-quality issuesBanding Banding Colors are misaligned vertically Colors are misaligned Colors are misaligned horizontally Print is grainy Substrate is not flat Print is smudgedEdges of objects are rough or blurred Colors look washed out Colors are inaccurate Cannot insert an ink cartridge Troubleshoot ink cartridge and printhead issuesCannot insert a printhead Front panel recommends replacing or reseating a printhead Printhead has overheated Incorrect printhead cleaning roll errorsPrinthead has damaged the substrate Printer does not print Troubleshoot other issuesPrinter seems slow HP Internal Print Server cannot detect the printer Print job files have not been properly deleted Upgrade the HP Internal Print ServerColor calibration fails Front-panel errors Front-panel error messages 2Numerical error codes Icon, then Carriage beam position Carriage system recovery Correctly inflated. The substrate will be unloaded Documentation When you need helpHP Proactive Support HP Customer Care HP Customer Care Centers Service information Preset creation flowchart Index Enww