Help

Colombia: 571 602 9191 / 01 8000 51 4746 8368

Costa Rica: 0 800 011 0524

Dominican Republic: 1 800 711 2884

Guatemala: 1 800 999 5105

Honduras: 800 0 123 / 1 800 711 2884

Mexico: 52 55 5258-9922

Nicaragua: 1 800 0164 / 800 711 2884

Panama: 001 800 711 2884

Peru: 511 411 2443 / 0 800 10111

El Salvador: 800 6160

Venezuela: 58 212 278 8666 / 0 800 474 68368

CCLAR Nextel: (5255) 1088 0884; ID 52*20115*51 CC LAR e-Mail: carecenter.ipglf.lar@hp.com

CC LAR Fax: +52 55 5258 6377

Service information

The printer can produce on request a list of many aspects of its current status, some of which may be useful to a service engineer trying to fix a problem. There are two different ways to request this list:

●In the HP Internal Print Server, select Information > Service information.

●From any computer with Internet access, enter the URL of your printer into a Web browser, followed by /hp/device/webAccess/allServicePlot.htm. For instance, if the URL of your printer is http://123.123.123.123, enter http://123.123.123.123/hp/device/webAccess/ allServicePlot.htm.

You can request the whole list, which takes a significant time to generate; or you can request specific parts of it. If in doubt, you are recommended to request the whole list (select All pages).

If you need to send the list by e-mail, you can save the page as a file from your Web browser, and later send the file. Alternatively, from Internet Explorer you can send the page directly: select File > Send

>Page by E-mail.

50 Chapter 11 When you need help

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