Replace the printhead cleaning roll and aerosol filters

24

Move the printer

27

Printer maintenance kits

28

Cleaning kit

28

5 Software maintenance

 

Maintain the HP Internal Print Server

29

Update the firmware

30

6 Troubleshoot substrate issues

 

The substrate cannot be loaded successfully

31

The substrate has jammed

31

The substrate is not attached to the input core

32

The substrate sticks to the platen

33

The ink is still wet when the substrate emerges

33

There are ink marks on the substrate

33

7 Troubleshoot print-quality issues

 

General advice

34

Banding

34

Colors are misaligned

36

The print is grainy

37

The print is smudged

38

The substrate is not flat

38

Edges of objects are rough or blurred

38

Colors look washed out

38

Colors are inaccurate

39

8 Troubleshoot ink cartridge and printhead issues

 

Cannot insert an ink cartridge

40

Cannot insert a printhead

40

The front panel recommends replacing or reseating an ink cartridge

40

The front panel recommends replacing or reseating a printhead

40

A printhead has overheated

41

A printhead has damaged the substrate

41

Incorrect printhead cleaning roll errors

41

9 Troubleshoot other issues

 

The printer does not print

42

The printer seems slow

42

The HP Internal Print Server cannot detect the printer

42

Upgrade the HP Internal Print Server

43

Print job files have not been properly deleted

43

Color calibration fails

43

iv

ENWW

Page 4
Image 4
HP L65500 manual Software maintenance