HP L65500 manual Front-panel error messages, Front-panel errors

10 Front-panel error messages

Front-panel errors

Occasionally you may see one of the following messages appear on the front-panel display. If so, please follow the advice in the Recommendation column.

If you see an error message that does not appear here, and you feel in doubt about the correct response, or if you have followed the recommendation but the problem persists, call your service representative. See HP Customer Care Centers on page 49.

Table 10-1Text messages

Message	Recommendation
{Color} cartridge is altered	You are advised to replace the ink cartridge. See the User's
	guide.
{Color} cartridge is low on ink	Be ready to replace the ink cartridge soon.
{Color} cartridge is missing	Install the correct ink cartridge. See the User's guide.
{Color} cartridge is out of ink	Replace the ink cartridge. See the User's guide.
{Color} cartridge has expired	You are advised to replace the ink cartridge. See the User's .
{Color} printhead is missing	Install the correct printhead. See the User's guide.
Alignment pending	You are advised to perform printhead alignment. See Align the
	printheads on page 6.
A wrong printhead has been detected	Check that the correct printheads and the latest firmware
	release have been installed.
An error has occurred in printhead detection	Remove the printhead, clean any ink from the electrical
	connectors on the printhead (do not try to clean the nozzles),
	and reinsert the printhead. See the User's guide.
Clean drop detector spittoon	You are advised to clean the ink deposits. See Clean the ink
	deposits on page 15.
Cleaner roll jam. Check cleaner roll module.	Go to the front panel and select the Ink System menu, then
	Check cleaner roll. Pull out the printhead cleaning roll
	assembly, raise the pinchwheels, wind the roll forward
	manually, then lower the pinchwheels and push the assembly
	back into the printer.
Color calibration cancelled because of scanning errors	The color calibration chart could not be scanned successfully
	with the current substrate. See Color calibration fails
	on page 43.
Disconnected	Check the connection to the printer.
Ink system not ready to print	Please wait a while. If the printer does not recover, restart it.
Job canceled due to lack of data received from the IPS	If the problem persists, check the configuration of the HP
	Internal Print Server computer.
Line sensor calib. error: substrate too small	Load a larger substrate.
Low cleaner roll	Be ready to replace the printhead cleaning roll soon.

44 Chapter 10 Front-panel error messages ENWW