Front-panel errors

Table 10-2Numerical error codes (continued)

Error code

Recommendation

 

 

14.8

Emergency stop button pushed. Release all four emergency stop buttons. Turn circuit breaker

 

ACB-1 off and then on.

 

 

14.9

Fuse error. Turn off the printer (see the User's guide). Open the FH11 fuse holders and check

 

the fuses. Replace any fuse if necessary.

 

 

15.1

The printer is unable to warm up to its working temperature. Check that the tri-phase power

 

supply is working. This problem can also be caused by holes in the substrate, by reflective or

 

transparent substrates or by a dirty or faulty infrared sensor.

 

 

15.2

The printer is unable to cool down to its working temperature. Call your service representative.

 

See HP Customer Care Centers on page 49.

 

 

16.1

The printer is unable to warm up to its working temperature. Check that the tri-phase power

 

supply is working.

 

 

16.2

The printer is unable to cool down to its working temperature. If the ambient temperature is

 

within the normal range, this problem may be caused by removing the substrate too quickly

 

after printing. Try leaving the substrate in the printer until temperatures settle down after

 

printing.

 

 

41.1:03, 41.3:10, 41.4:03

Restart the printer.

 

 

44.1:03

Possible substrate jam. If there is really a substrate jam, see The substrate has jammed

 

on page 31. Otherwise, restart the printer.

 

 

44.2:10, 44.3:10, 44.4:03

Restart the printer.

 

 

45.1:03

Possible substrate jam. If there is really a substrate jam, see The substrate has jammed

 

on page 31. Otherwise, restart the printer.

 

 

45.2:10, 45.3:10, 45.4:03

Restart the printer.

 

 

46.1:01

There is a problem with the yellow/magenta printhead primer. See Maintain the printhead

 

primers on page 20.

 

 

46.2:01

There is a problem with the light cyan/light magenta printhead primer. See Maintain the

 

printhead primers on page 20.

 

 

46.3:01

There is a problem with the cyan/black printhead primer. See Maintain the printhead primers

 

on page 20.

 

 

47.1:03

The printhead cleaning advance motor has failed to perfom the wiper advance movement as

 

expected. The pinch module is not properly closed or the roll path is stuck, the roller can not

 

move the substrate.

 

 

48.1.1

Carriage beam error. Restart the printer, then go to the front panel and select the Substrate

 

Management icon, then Carriage beam position > Carriage system recovery.

 

 

48.1.3

Carriage beam error. Restart the printer. If the error persists, call your service representative

 

(see HP Customer Care Centers on page 49). If no error is reported but there is still some

 

problem with substrate advance, go to the front panel and select the Substrate Management

 

icon, then Carriage beam position > Carriage system recovery.

 

 

48.1.4

Carriage beam error. Restart the printer. If the error persists, call your service representative

 

(see HP Customer Care Centers on page 49). If no error is reported but there is still some

 

problem with substrate advance, go to the front panel and select the Substrate Management

 

icon, then Carriage beam position > Carriage system recovery.

 

 

48.1.5

Carriage beam error. Restart the printer.

 

 

50:01

The substrate-advance sensor cannot track the substrate, either because the sensor is dirty or

 

faulty, or because the substrate type is incompatible with the sensor. Clean the substrate-

 

advance sensor (see Clean the substrate-advance sensor on page 18). If the error persists,

 

turn off the substrate-advance sensor for the current substrate type. If the error occurs with all

 

substrates, call your service representative. See HP Customer Care Centers on page 49.

 

 

50:03, 50.1:10, 50.2:10

The substrate-advance sensor is not working. Restart the printer. If the error persists, call your

 

service representative. See HP Customer Care Centers on page 49. You can print without

 

the substrate-advance sensor, but print quality may be affected.

 

 

46 Chapter 10 Front-panel error messages

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Image 52
HP L65500 manual Icon, then Carriage beam position Carriage system recovery