Problem Solving

Collecting Troubleshooting Data

 

 

Collecting Troubleshooting Data

 

 

If the information already given was not sufficient to isolate and correct

 

 

the problem, use the tracing and logging facilities to gather more

 

 

information.

 

 

The method you use to gather tracing and logging information will

 

 

depend on the error that is produced. Table 2-2 lists the possible

 

 

methods.

Table 2-2

Troubleshooting Methods

 

 

 

 

Type of

Troubleshooting Method

 

Error

 

 

 

 

 

 

osidiag

If the problem is reported during a run of osidiag, then use the tracing

 

 

and logging utilities provided by osidiag. This procedure is described in

 

 

the section “Tracing and Logging through /opt/ots/bin/osidiag” on

 

 

page 62.

 

 

 

 

X.400

If the problem occurs through an X.400 application, then follow the tracing

 

 

procedures described in the Managing X.400—Administrator’s Guide.

 

 

 

 

User

If the problem occurs through a user-written application, then there are two

 

Application

facilities that can give you further information. This procedure is described

 

 

in the section “Tracing and Logging User Applications” on page 63.

 

 

 

Chapter 2

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HP UX 11i v2 Networking Software manual Collecting Troubleshooting Data, Troubleshooting Methods