Problem Solving
Submitting Problem Information to HPSubmitting Problem Information to HP
The following items will be very useful in having HP Support diagnose problems with your OSI products.
•Result Files - The output created for all your runs of osidiag. Examples of the recommended file names are /tmp/ftam.res and
/tmp/tran.res.
•OTS Configuration Files - The contents of the following files in
/etc/opt/ots/conf:
local_app | For FTAM problems only. |
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ots_dests | For nodes running over X.25 or NULL internet. |
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ots_parms | In all cases. |
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ots_routes | In all cases. |
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ots_subnets | In all cases. |
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remote_app | For FTAM only. |
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•X.400 Configuration Report. If you are using X.400 and experience problems, type the following:
/opt/x400/bin/x4dump
A file called /tmp/x4dump.sh is created which can be
•X.25 Configuration Report. If you are using X.25 and experience problems, type the following:
/opt/x25/bin/x25stat
Print the resulting file.
•LAN Configuration Report. If you are using LAN (802.3 or FDDI) and experience problems, type the following:
/usr/sbin/lanscan /tmp/lan.cnf
Print the resulting file.
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