HTC NMRHOD00 user manual Performing a hard reset

260  Chapter 14  Managing Your Phone

Performing a hard reset

If a normal reset does not solve a system problem, you can perform a hard (full) reset. After a hard reset, the device is restored to its default settings—the way it was when you first purchased it and turned it on. You will lose any programs you installed, data you entered, and settings you customized on your device, and only Windows Mobile® software and other pre-installed programs will remain.

Warning! Your device will be set back to factory default settings. Make sure that any additional installed programs and/or user data have been backed up before you perform a hard reset.

Important If Encrypt files when placed on a storage card is enabled, back up all files from the storage card before performing a factory reset (Clear Storage or hard reset) or updating the operating system. Otherwise, you will no longer be able to access the encrypted files on the storage card. Use ActiveSync or Windows Mobile Device Center to transfer files between your storage card and computer. After the procedure, copy your files back to the storage card.

To perform a hard reset

1.With the device turned off, press and hold the TALK/SEND, END and POWER buttons until you see this message on the screen.

This operation will delete all your personal data, and reset all settings

to manufacturer default. Press VolUp to restore manufacturer default, or press other keys to cancel.

2.Release the TALK/SEND, END and POWER buttons.

. Press the VOLUME UP button to perform the hard reset, or press any other button to cancel the reset.