Symptom/error message Solution | Infiniti S51-D specification

TROUBLESHOOTING GUIDE

The system should respond correctly to all voice commands without difficulty. If problems are encountered, follow the solutions given in this guide for the appropriate error.

Where the solutions are listed by number, try each solution in turn, starting with number one, until the problem is resolved.

	Symptom/error message		Solution
	Displays “COMMAND NOT RECOGNIZED” or the	1.	Ensure that the command format is valid, see “Command List” earlier in this section.
	system fails to interpret the command cor-	2.	Speak clearly without pausing between words and at a level appropriate to the ambient noise level.
	rectly.	2.
	rectly.	3.	Ensure that the ambient noise level is not excessive, for example, windows open or defrost on.
		3.
		NOTE:
		If it is too noisy to use the phone, it is likely that voice commands will not be recognized.

		4. If optional words of the command have been omitted, then the command should be tried with these
			in place.
	The system consistently selects the wrong	1.	Ensure that the voicetag requested matches what was originally stored. (See “BLUETOOTH® HANDS-
	voicetag in the phonebook.		FREE PHONE SYSTEM (models with navigation system)” earlier in this section; page 4-85.)
		2.	Replace one of the voicetags being confused with a different voicetag.

4-134Monitor, climate, audio, phone and voice recognition systems

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Infiniti S51-D owner manual Symptom/error message Solution

Contents

Important Safety INFORMA- Tion Reminders for Safety Read First then Drive Safely Important Information about this Manual When Reading the ManualON-PAVEMENT and OFF-ROAD Driving California Proposition 65 Warning California Perchlorate ADVI- Sory Infiniti Customer Care Program Infiniti Cares Table of Contents Illustrated table of contents SEATS, Seat Belts and Supplemental Restraint System SRS Exterior Front Exterior Rear Passenger Compartment If so equipped P.2-46 Switch P.5-77Cockpit Vehicle Dynamic Control VDC OFF Illustrated table of contents Instrument Panel Meters and Gauges Drive belts P.8-18 Coolant reservoir P.8-9 VQ35HR EngineEngine Compartment VK50VE Engine Drive belt location P.8-18 Coolant reservoir P.8-9 Memo Safety Seats, seat belts and supplemental restraint system Seats Front power seat adjustmentFront Seats Memory function Safety Seats, seat belts and supplemental restraint system 4Safety Seats, seat belts and supplemental restraint system Rear Seats Reclining Head Restraint AdjustmentFolding FRONT-SEAT Active Head RE- Straints Armrest if so equipped Rear armrest Seat Belts SSS0136A SSS0134A 10Safety Seats, seat belts and supplemental restraint system Small children Child SafetyInfants Larger children Pregnant Women Injured Persons THREE-POINT Type Seat Belt Fastening the seat belts 14Safety Seats, seat belts and supplemental restraint system Checking seat belt operation Shoulder belt height adjustment for front seatsUnfastening the seat belts Rear seat belt comfort guide Seat Belt Extenders Seat Belt MaintenanceRear center seat belt Required Precautions on Child Restraints Child Restraints Signed to withstand only those loads Lower Anchors and Tethers for CHildren System Latch Latch lower anchor location Installing child restraint Latch an- chor attachmentsLatch lower anchor point locations Latch webbing-mounted attachment Top tether anchor point locations Installing top tether strapTOP Tether Strap Child RE- Straint Latch rigid attachment Front facing step Child Restraint Installation Using LatchFront-facing 24Safety Seats, seat belts and supplemental restraint system Rear-facing Rear facing step 26Safety Seats, seat belts and supplemental restraint system Child restraint installation using the vehicle Child Restraint InstallationUsing the Seat Belts Instructions in this section apply to Front facing front passenger seat step SSS0651 30Safety Seats, seat belts and supplemental restraint system SSS0654 32Safety Seats, seat belts and supplemental restraint system Precautions on Booster Seats Booster Seats 34Safety Seats, seat belts and supplemental restraint system Booster Seat Installation 36Safety Seats, seat belts and supplemental restraint system Front seat 38Safety Seats, seat belts and supplemental restraint system Passenger air bag OFF under some 40Safety Seats, seat belts and supplemental restraint system Front seat-mounted side-impact supplemen Page Infiniti Advanced AIR BAG SYS- TEM front seats 44Safety Seats, seat belts and supplemental restraint system Front passenger air bag and status Light 46Safety Seats, seat belts and supplemental restraint system Other supplemental front-impact air bag precautions 48Safety Seats, seat belts and supplemental restraint system Are yellow and orange for easy identi SRS wiring harnesses connectorsWhen selling your vehicle, we request that Fication Seat Belts with Pretensioners front seats Supplemental AIR BAG Warning Light Supplemental AIR BAG Warning LabelsSRS air bag SRS side-impact air bag Repair and Replacement PROCE- Dure Instruments and controls Page Volume control switches Enter or tuning switchBack switch Source select switch Instruments and controls 4Instruments and controls Meters and Gauges Odometer/twin trip odometer Speedometer and OdometerSpeedometer Odometer/twin trip odometer Engine Coolant Temperature Gauge Tachometer Fuel Gauge METER/RING Illumination and Needle Sweep SIC3181 Zone Variation Change PROCE- Dure Zone mapPage Checking Bulbs Automatic transmission check warning light All-Wheel Drive AWD warn- ing light AWD modelsOr Anti-lock Braking System ABS warn- ing light Or Brake warning light Charge warning light Lane departure warning light orange if so equipped Engine oil pressure warning lightIntelligent Key warning light Low tire pressure warning light Rear Active Steer warning light if so equipped Master warning lightPreview Function warning light orange if so equipped Seat belt warning light and chime Supplemental air bag warning light Indicator LightsAutomatic transmission posi- tion indicator light Front passenger air bag status light High beam indicator light blue Malfunction Indicator Light MIL Small light indicator light Security indicator lightSlip indicator light Sport mode indicator light if so equipped Audible Reminders DOT Matrix Liquid Crystal Display SIC3843 Indicators for Operation Low outside temperature warn Ing Intelligent Key battery discharge indicatorTime to rest indicator Cruise indicator Oil filter replacement indicator Indicators for MaintenanceEngine oil replacement indicator Tire replacement indicator SIC3846 Elapsed time and trip odometer mls or km Trip ComputerCurrent fuel consumption Distance to empty dte mls or km Outside air temperature ICY 8F or 8C Setting Vehicle Security System How to arm the vehicle security system Vehicle security system activation How to stop an activated alarm Infiniti Vehicle Immobilizer System Windshield Wiper and Washer Switch Windshield Wiper and Washer Operation RAIN-SENSING Auto Wiper SYS- TEM if so equipped Rear Window Wiper and Washer Operation Rear Window and Outside Mirror Defroster SwitchXenon Headlights Autolight system Headlight SwitchLighting Battery saver system Headlight beam select Adaptive Front lighting System AFS if so equipped Headlight aiming control if so equippedDaytime running light system Ca- nada only 40Instruments and controls Instrument brightness control Turn Signal Switch *1 Turn signalLane change signal FOG Light Switch Hazard Warning Flasher Switch Horn Lane Departure Warning LDW Switch if so equipped Forward Collision Warning FCW Switch if so equipped Snow Mode Switch Continuous Damping Control Mode Auto ModeSport Mode Select Switch if so equipped Vehicle Dynamic Control VDC OFF Switch Section for more details Adjusting the TimeClock Center console Power OutletFront Rear console CUP Holders Storage Sunglasses Holder To open the sunglasses holder, push *1 Front Glove BOXConsole BOX Coat Hooks RearCard Holder Coat hooks are equipped beside the rear personal lights Luggage Hooks if so equipped Cargo NET if so equipped Cargo Cover if so equipped 56Instruments and controls Roof Rack if so equipped Windows Power WindowsMain power window switch driver’s side Passenger side power window switch Locking passengers’ windows Automatic Moonroof Auto reverse functionIf the windows do not close auto- matically Tilting the moonroof Seconds, power to the moonroof is can- celedSunshade Sliding the moonroof If the moonroof does not operate Welcome Light Personal Lights Interior Light Control SwitchMAP Lights On position OFF position Vanity Mirror Lights Programming HomeLink Cargo Light 66Instruments and controls Versal Transceiver Programming HomeLink for Canadian CustomersOperating the HomeLink UNI Programming TROUBLE-DIAGNO- SIS If Your Vehicle is Stolen Clearing the Programmed IN- FormationReprogramming a Single HomeLink Button Pre-driving checks and adjustments Intelligent KEY Keys Mechanical key Valet HAND-OFF Opening and Closing Windows with the Mechanical KEY Locking with Mechanical KEYDoors Vehicle Speed Sensing Door Lock Mechanism Locking with Power Door Lock SwitchLockout protection Child Safety Rear Door Lock Intelligent KEY SystemPage Intelligent KEY Operating Range Door LOCKS/UNLOCKS PRECAU- Tion Intelligent KEY Operation Locking doors and fuel-filler door Unlocking doors and fuel-filler door Battery Saver System Troubleshooting Guide HOW to USE Remote Keyless Entry System Remote Keyless Entry System Opening windows Using panic alarmSetting hazard indicator and horn mode Hazard indicator and horn mode Hazard indicator mode Hood Lift Gate Release Lever Auto Closure FUEL-FILLER Door Opening the FUEL-FILLER DoorFUEL-FILLER CAP Put the fuel-filler cap on the cap holder *A while refueling Tilting Telescopic Steering Column Manual Operation if so equipped Tilt or telescopic operation Inside Mirror SUN Visors Type B Automatic anti-glare typeType a Outside Mirrors Adjusting outside mirrorsReverse tilt-down feature if so equipped Defrosting outside mirrors Vanity Mirror ENTRY/EXIT Function Cancel or activate entry/exit func- tion Initialize entry/exit function Linking Intelligent Key to a stored memory position Cancel or activate seat synchroni- zation functionMemory Storage System Operation Confirming memory storageSelecting the memorized position 28Pre-driving checks and adjustments Monitor, climate, audio, phone and voice recognition systems Page Page Safety Note With navigation system Without navigation system HOW to USE Touch Screen models with navigation system Touch screen operation Touch screen maintenance Available items START-UP Screen models with navigation systemStart Menu models with naviga- tion system HOW to Select Menus on Screen Setting button Vehicle Information and Settings HOW to USE Status ButtonHOW to USE Info Button HOW to USE Brightness CON- Trol and Display ON/OFF Button Vehicle information display Fuel Economy information Maintenance information Tire Pressure information SAA1555 Mand Mode User Guide Voice Recognition information models with navigation system Audio settings-2 HOW to USE Setting ButtonAudio settings-1 Navigation settings if so equipped Audio settingsDisplay settings Rear Display settings if so Equipped Cally when the ignition switch is pushed to Phone settings if so equipped Volume and Beeps settings models with navigation systemBeeps settings models without navigation system Clock settings models with navi- gation system With navigation system-2 Others settings models with navi- gation systemWith navigation system-1 Voice Recognition settings models with navigation system Comfort & Conv. settingsCamera settings if so equipped Display Mode Language/Units settingsHOW to USE AUX Button HOW to USE Disc Button for models without navigation system HOW to Read the Displayed Lines HOW to Park with Predicted Course Lines Slowly back up the vehicle adjusting Backing up on a steep uphill Difference Between Predicted and Actual Distances Backing up on a steep downhill Backing up near a projecting object Operating Tips HOW to Adjust the ScreenBacking up behind a projecting object SAA2148 Monitor, climate, audio, phone and voice recognition systems Operation HOW to Switch the DisplayStarting with the selector lever Starting with the Camera button operation Vehicle width and predicted course HOW to see Each ViewFront view and bird-eye view *D are displayed Lines are wider than the actual width Front and rear view Bird-eye view Front-side view Moving to a steep uphill Moving to a steep downhill Moving closer to a projecting object Camera Aiding Corner Sonar FunctionMoving near a projecting object Actual moving course HOW to Adjust the Screen View Around View Monitor Settings Side ventilators VentilatorsCenter ventilators Automatic Climate Control Without Advanced Climate Control System Accs Automatic Climate ControlAutomatic operation Manual operation Accs if so equipped Or air conditioner is turned on, the cleanAdvanced Climate Control System IN-CABIN Microfilter Radio Audio Operation PrecautionsServicing Climate Control Audio System SAA0306 Compact Disc CD player Unplayable IPod player if so equippedCompactFlash CF player Check Disc Compact Disc CD/CompactFlash CF with MP3 or WMA SAA1025 Monitor, climate, audio, phone and voice recognition systems Specification chart CD, CD-R, CD-RW Troubleshooting guide SAA1532 FM-AM-SAT Radio with Compact Disc CD Changer Audio main operation FM-AM-SAT radio operation Compact Disc CD player/changer operation Repeat RPT CD Eject CF Eject IPod Player Operation if so equipped Connecting iPod Compatibility Music BOX Hard Drive models with navigation system Inserted. See Music Box settings later Recording songs Playing recorded songs SAA1684 About the Music Box hard drive Reset the mood setting of a track Restoring deleted data USE of this Product Implies ACCEP- Tance of the Terms below Music Box settingsGracenote Monitor, climate, audio, phone and voice recognition systems CF cards CleaningCD/CF CompactFlash Care STEERING-WHEEL-MOUNTED CON- Trols for Audio Radio Source select switch Back switchVolume control switches Roof antenna AntennaWindow antenna Auxiliary Input Jacks Displays DVD drive SAA2002 Headphones Headphones Remote controllerRemote controller Before Operating the DVD MO Remote controller and headphones battery replacementPrecautions Copyright and trademark You can play the following disc formats with the DVD drive Parental level parental controlDisc selection DVD-VIDEO VIDEO-CD Playing a DVD DISC·AUX button Skip Forward DVD operation keysPause Skip Rewind DVD-VIDEO DVD settingsEnter Remote controller operation DRC DVD-VIDEO Care and Maintenance How to handle the DVD CAR Phone or CB Radio Monitor, climate, audio, phone and voice recognition systems IC Regulatory information Regulatory InformationFCC Regulatory information Bluetooth trademark Voice CommandsPairing Procedure Control Buttons Phonebook Registration SAA1575 Making a Call Push the Enter button Receiving a CallSelect the Hang up key on the display Phonebook Phone SettingDuring a Call Mode Automatic Hold Bluetooth SetupDownloaded Phonebook Use Vehicle RingtonePage Troubleshooting Guide Page Initialization Giving Voice Commands How to say numbers Choosing a Language Push the button to cancel a VR session or end a callGetting Started TALK/PHONE Send Making a Call by Entering a Phone Number List of Voice Commands Call Phone Book Page Memo PAD Setup Speaker Adaptation SA Mode Training procedure Training phrases Monitor, climate, audio, phone and voice recognition systems Troubleshooting Guide Infiniti Voice Recognition Stan Dard Mode Activating Standard Mode Indicator turns off and the Stan- dard Mode activates Displaying user guide Highlight Getting Started and push the Enter button Getting StartedUseful tips for correct operation Push the Talk switch located on the steering wheel Voice recognition settingsUsing the System Initialization How to speak numbers Operating tips Phone Command Command ListCategory Command Navigation Command Information Command Voice command examples Speak Dial Number Speak SAA1912 SAA1913 Speak International Call Infiniti Voice Recognition AL- Ternate Command Mode Activating Alternate Command Mode Displaying command list Press the Back button to return to the previous screen Audio Commands Music Box List of help commandsNavigation Commands Phone Commands Radio Vehicle Information Commands Satellite Climate Commands Highlight an item using the Infiniti Controller and push the Enter button Giving voice command Before starting SAA1932 Speaker Adaptation Function Having the system learn the user’s voice SAA2171 Speaker Adaptation function set- tings Minimize Voice Feedback Symptom/error message Solution Starting and driving Page THREE-WAY Catalyst Precautions When Starting and DrivingExhaust GAS carbon monoxide Tpms does not monitor the tire pressure of the spare tire Tire Pressure Monitoring SYS- TEM TpmsAdditional information 4Starting and driving ON-PAVEMENT and OFF-ROAD Driving Precautions Avoiding Collision and ROLL- Over OFF-ROAD Recovery Rapid AIR Pressure Loss Driving Safety Precautions Drinking ALCOHOL/DRUGS and DrivingPage Start Function PUSH-BUTTON Ignition SwitchTo the P Park position Operating range for starting the engine Lock Normal parking position PUSH-BUTTON Ignition Switch PositionsACC Accessories OFF Intelligent KEY Battery DIS- ChargeOn Normal operating position Before Starting the Engine Starting the Engine Starting the vehicle Automatic TransmissionSpeed automatic transmission Driving the Vehicle Shifting Selector lever Paddle shifter DS Drive Sport modeManual shift mode Accelerator downshift D Drive position Fail-safe Shift lock release Parking Brake Automatic Transmission MOD- ELS Precautions on LDW system Lane Departure Warning LDW System Lane departure warning light orange LDW switchLDW system operation Lane Departure Prevention LDP System Temporary disabled status at high temperaturePrecautions on LDP system 22Starting and driving Automatic deactivation LDP on indicator light green/ Warning Light orangeLDP system operation 24Starting and driving Precautions on Cruise Control Cruise Control Cruise Control Operations Page 28Starting and driving Precautions on VEHICLE-TO-VE- Hicle Distance Control Mode VEHICLE-TO-VEHICLE Distance Control ModeSelecting the VEHICLE-TO-VEHI- CLE Distance Control Mode Travel lane VEHICLE-TO-VEHICLE Distance Control Mode Operation 32Starting and driving SSD0252 34Starting and driving Intelligent cruise control switch Intelligent cruise control system display and indicators Operating vehicle-to-vehicle dis- tance control mode SSD0741 38Starting and driving System operation How to change the set vehicle speed How to change the set distance to the vehicle ahead Approach warning Becomes long Automatic cancellation 44Starting and driving Sensor maintenance Conventional fixed speed cruise control switch Conventional Fixed Speed Cruise Control Mode Operating conventional fixed speed cruise control mode SSD0744 Automatic cancellation Precautions on Distance CON- Trol Assist System Page Distance Control Assist OP- Eration SSD0252 Distance Control Assist system display and indicators Operating Distance Control Assist DCA system Malfunction in the DCA system 56Starting and driving Distance Control Assist system auto Approach warning Automatic cancellation 60Starting and driving Conditions, have the vehicle checked at an Infiniti dealer Vehicle ahead detection light Precautions on FCW System Illuminates With a beep sound, pull off the road to a For the sensor maintenance, see Intelli FCW/LDW switchOff. To turn on the system, push the FCW/ LDW switch again FCW system operation Precautions on IBA System Reflectors on the road IBA system operation BREAK-IN Schedule Increasing Fuel Economy SSD0336 Page Curb PARKING/PARKING on HillsHeaded Uphill with Curb Power Steering Continuous Damping Control if so equipped Vacuum assisted brakes Braking PrecautionsUsing the brakes Wet brakes Brake Assist Brake Assist SSD0471 Self-test feature How to handle the sensorUsing the system Normal operation Page Antifreeze BatteryFreeing a Frozen Door Lock Draining of Coolant Water Driving on Snow or ICE For all-wheel driveSpecial Winter Equipment Engine Block Heater if so equippedPage 82Starting and driving Case of emergency Roadside Assistance Program Flat Tire Blocking wheels Changing a Flat TireStopping the vehicle If you have a flat tire, follow the instruc- tions below Getting the spare tire and tools Jacking up the vehicle and remov- ing the damaged tire SCE0771 Installing the spare tire Stowing the damaged tire and tools Jump Starting VQ35HR engine VK50VE engine Push Starting Do not attempt to start the engine by pushing If Your Vehicle Overheats Towing Your Vehicle Two-wheel drive models Towing Recommended by InfinitiTwo-Wheel Drive 2WD models All-Wheel Drive AWD models All-wheel drive models Rocking a stuck vehicle Vehicle Recovery freeing a stuck vehiclePulling a stuck vehicle Appearance and care Waxing Cleaning ExteriorWashing Glass Removing SpotsUnderbody Aluminum Alloy Wheels Cleaning Interior Floor Mats Seat Belts TemperatureFloor mat positioning aid Moisture Air pollution To Protect Your Vehicle from Corrosion Maintenance and do-it-yourself Where to GO for Service Scheduled MaintenanceGeneral Maintenance Explanation of Maintenance Items Inside the vehicle Under the hood and vehicle Maintenance Precautions Drive belts Coolant reservoir Engine Compartment Check LocationsEngine oil filler cap SDI2263 8Maintenance and do-it-yourself Checking Engine Coolant Level Engine Cooling System Changing Engine Coolant VQ35HR engine Checking Engine OIL Level Vehicle set-up VQ35HR engine AWD models Engine oil and filterVQ35HR engine 2WD models After the operation Contact an Infiniti dealer if replacement is required Automatic Transmission Fluid Brake Fluid Brake Fluid Battery DI0137MA Jump Starting Variable Voltage Control System Spark Plugs Iridium-tipped spark plugs AIR CleanerReplacing Spark Plugs Replacing Windshield Wiper Blades Rear Window Wiper Blades SELF-ADJUSTING BrakesBrake PAD Wear Indicators Brakes Engine Compartment Fuses Fusible links Passenger Compartment Intelligent KEY Battery Replacement 26Maintenance and do-it-yourself Lights Headlights Replacing Replacement procedures Exterior and Interior Lights Cargo light Vanity mirror light Tire inflation pressure Tire PressureTire Pressure Monitoring System Tpms Wheels and Tires Tire and Loading Information label Checking the tire pressure Size Inflation Pressure Tire Labeling SDI1607 Summer tires Types of TiresAll season tires Snow tires Changing Wheels and Tires Tire rotation Replacing wheels and tires Wear indicator Wear indicator location markTire wear and damage Wheel balance Care of wheels Spare tire Temporary USE only T-type spare tire Technical and consumer information Capacities and Recommended Fuel Lubricants 2Technical and consumer information Technical and consumer information Fuel Recommendation Octane rating tips FuelAftermarket fuel additives Engine OIL and OIL Filter RE- Commendation Technical and consumer information Specifications Engine Tire Wheels and TiresRoad wheel Dimensions Vehicle Identification Vehicle Identification Number VIN PlateVehicle Identification Number chassis number Number is stamped as shown in the engine compartment Emission Control Information Label Engine Serial NumberV.S.S./C.M.V.S.S. Certifica Tion Label Number is stamped on the engine as shown Tire and Loading Information Label AIR Conditioner Specification LabelAir conditioner specification label is attached as shown Installing Front License Plate Terms Vehicle Loading Information 16Technical and consumer information Vehicle Load Capacity Steps for determining correct load limit Loading Tips Measurement of WeightsSecuring the Load Towing a Trailer Maximum Load LimitsMaximum trailer loads 20Technical and consumer information Tongue load 22Technical and consumer information Trailer hitch Towing LOAD/SPECIFICATIONTowing Safety Hitch ball Class I hitch Safety chainsSway control device Class II hitch Pre-towing tips Trailer lightsTrailer brakes Trailer towing tips 26Technical and consumer information Flat Towing Automatic transmission Traction AA, A, B and C Temperature A, B and CTreadwear Uniform Tire Quality Grading Emission Control System Warranty Readiness for INSPECTION/ Maintenance I/M Test US only Event Data Recorders EDR Insist on the use of Genuine Infiniti Collision Parts Why should you take a chance?Event of a Collision It’s your right Index 10-2 10-3 10-4 10-5 10-6 10-7 10-8 GAS Station Information Engine OIL RecommendationCold Tire Pressures