Juniper Networks SRX 210 Contacting Customer Support to Obtain Return Materials Authorization

SRX210 Services Gateway Hardware Guide

different on different Mini-PIMs, depending on the placement of components on the Mini-PIM.

Related Topics ■ Packing the SRX210 Services Gateway and Components for Shipment on page 171

■Return Procedure for the SRX210 Services Gateway on page 167

■Contacting Customer Support on page 170

Contacting Customer Support to Obtain Return Materials Authorization

This topic includes the following sections:

■Information You Might Need to Supply to Juniper Networks Technical Assistance Center on page 170

■Contacting Customer Support on page 170

Information You Might Need to Supply to Juniper Networks Technical Assistance Center

If you are returning a services gateway or hardware component to Juniper Networks for repair or replacement, obtain a Return Materials Authorization (RMA) number from Juniper Networks Technical Assistance Center (JTAC).

When requesting support from JTAC by telephone, be prepared to provide the following information:

■Your existing case number, if you have one

■Details of the failure or problem

■Type of activity being performed on the services gateway when the problem occurred

■Configuration data displayed by one or more show commands

■Your name, organization name, telephone number, fax number, and shipping address

Related Topics ■ Return Procedure for the SRX210 Services Gateway on page 167

■Locating an SRX210 Services Gateway Component Serial Number and Agency Labels on page 168

■Packing the SRX210 Services Gateway and Components for Shipment on page 171

■Contacting Customer Support on page 170

Contacting Customer Support

Once you have located the serial numbers of the device or component, you can return the device or component for repair or replacement. For this, you need to contact Juniper Networks Technical Assistance Center (JTAC).

170■ Contacting Customer Support to Obtain Return Materials Authorization