Appendix D

Contacting Customer Support and

Returning the SRX210 Services Gateway

Hardware

This appendix describes how to return the SRX210 Services Gateway or an individual component such as Mini-Physical Interface module (Mini-PIM) to Juniper Networks for repair or replacement. This appendix includes the following topics:

Return Procedure for the SRX210 Services Gateway on page 167

Locating an SRX210 Services Gateway Component Serial Number and Agency Labels on page 168

Contacting Customer Support to Obtain Return Materials Authorization on page 170

Packing the SRX210 Services Gateway and Components for Shipment on page 171

Return Procedure for the SRX210 Services Gateway

Follow the tasks list provided in Table 54 on page 167 to return an SRX210 Services Gateway or component to Juniper Networks for repair or replacement:

Table 54: Return Procedure for SRX210 Services Gateway

Step

Task

For more information, see

1

Determine the part number and serial

“Locating an SRX210 Services Gateway

 

number of the device or component.

Component Serial Number and Agency

 

 

Labels” on page 168

2

Obtain a Return Materials

“Contacting Customer Support” on

 

Authorization (RMA) number from

page 170

 

JTAC.

 

3Pack the SRX210 Services Gateway or component for shipping.

“Packing the SRX210 Services Gateway and Components for Shipment” on page 171

Return Procedure for the SRX210 Services Gateway 167

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Juniper Networks SRX 210 Return Procedure for the SRX210 Services Gateway, Return Procedure for SRX210 Services Gateway

SRX 210 specifications

The Juniper Networks SRX 210 is a next-generation security gateway tailored to small and medium-sized enterprises. Offering robust security features and advanced networking capabilities, the SRX 210 is designed to provide a high level of performance in a compact form factor. This device is well-suited for organizations seeking to protect their networks while also ensuring seamless connectivity.

One of the main features of the SRX 210 is its comprehensive security functionalities. It integrates a stateful firewall, intrusion prevention system (IPS), and application visibility and control, providing multiple layers of security to protect against sophisticated cyber threats. The firewall capabilities include zone-based policies, NAT, and support for VPN, ensuring that both internal and external traffic is managed effectively. The SRX 210 also incorporates SSL VPN technology, allowing remote users secure access to the corporate network.

In terms of performance, the SRX 210 supports throughput of up to 1 Gbps, making it effective for handling significant amounts of network traffic without compromising speed or reliability. The device supports multiple WAN connections, including broadband and fiber links, enabling load balancing and redundancy. This feature is crucial for maintaining uninterrupted service and efficient bandwidth utilization.

The SRX 210 also excels in its management and operational capabilities. It features Junos OS, an operating system renowned for its reliability and ease of use. This OS provides a consistent interface across Juniper products, enabling simplified configuration and management. The device can be managed via a web-based interface, command line, or through Juniper's Junos Space for centralized management, making it versatile for various management needs.

In addition to security and performance, the SRX 210 supports advanced networking technologies such as Virtual Local Area Networks (VLANs), Quality of Service (QoS), and dynamic routing protocols like OSPF and BGP. These technologies enhance network flexibility and efficiency, allowing organizations to prioritize critical applications and tailoring the network to specific needs.

Overall, the Juniper Networks SRX 210 combines strong security features with high performance and advanced networking capabilities. Its design and functionalities make it an ideal choice for businesses looking to bolster their network security while facilitating effective communication and connectivity. With its scalability and reliability, the SRX 210 continues to be a preferred solution for companies aiming to protect their assets in an increasingly complex digital landscape.