Troubleshooting
User Codes
User Codes (P Codes) displayed in the ratio window indicate machine conditions that the user can quickly and easily correct. In most cases,
PCodes simply require returning the machine to its original
CODE | SOLUTION |
P20, 26, 27, 88 Call your service representative. | |
P25 | Add toner. |
P51 | Close front door of main body. |
P61 | Close RADF/ADF paper access. |
P64 | Open RADF/ADF and remove original from platen glass. |
P68, 69 | Firmly close RADF/ADF. |
| Remove original and place it correctly on RADF/ADF. |
P71 | Close sorter cover properly. |
| Connect sorter to main body properly. |
P74 | The number of sheets per bin exceeds the staple |
| capacity. Remove sheets from bins. |
| The number of sheets in sorter bins exceeds bin |
| capacity. Remove sheets from bins. |
| Paper remains in the sorter bins; or paper remains after |
| stapling. Remove paper from bins. |
P76 | The staple cartridge is empty. Replace the new staple |
| cartridge. |
P77 | The copy size except 11”x17” and 8.5”x11” is selected in |
| the Automatic |
| by pressing COPY SIZE, or release the Automatic |
| stapling by pressing SORTER button. |
P78 | The stapler unit is not installed completely. Install the |
| stapler unit securely. |
P81 | Insert key counter. |
P91 | Close ADU door. |
P94 | Reset tray 2 to copier properly. |
P96 | Remove paper remaining in ADU. |
P97 | Use only tray except bypass. |
Troubleshooting