Troubleshooting
Mishandled Paper Codes
Mishandled Paper locations are conveniently displayed on the control panel diagram, as shown below. When mishandled paper occurs, a specific J Code also flashes in the ratio window on the control panel, the message area displays instructions to guide you through paper recovery quickly and easily, and the Start Print light changes to amber, indicating the WAIT condition. Copying is not possible in this condition.
A label illustrating the removal of mishandled paper is also located inside the front door of the copier.
The following pages illustrate how to remove mishandled paper from each area of the copier.
Copier Diagram
1J11 Main Body Paper Feed
2J12 Main Body Paper Feed
3 J13 Drawer Base Paper Feed
4J14 Drawer Base Paper Feed
5 J16, J31 Bypass
6 J32 Paper Exit
J92 ADU
7 J72 Sorter
J75
8 J61, J62 RADF/ADF Paper Feed
9J63, J65 RADF/ADF Paper Exit
10 J15 ADU
NOTE: When removing mishandled paper, be sure to leave no torn paper inside the machine, avoid touching or scratching the drum in any way, and keep all metal and magnetic objects, e.g., watches, jewelry, etc., away from the drum area.