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| 12: Troubleshooting |
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| Problem/Message | Reason | Solution |
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| Note: With 6.x.x.x firmware and | Infrastructure Network Name | Set the Infrastructure Network |
| later, there is only one setting for | (SSID) is set blank or different | Name (SSID) to the same name |
| Network Name; it is the same for | from the Ad Hoc name and the | as the Ad Hoc name. |
| both Infrastructure and Ad Hoc | WiBox 2100E is associated to |
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| modes. | Infrastructure Network |
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| The IP address is not set or not in | Verify the IP address is set and in |
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| same subnet as other Ad Hoc PCs | the same subnet for each Ad Hoc |
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| or the WiBox 2100E. | device. |
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| Cannot ping or connect to the | The DHCP server is not | Contact the Network Administrator |
| WiBox 2100E DHCP name. | automatically setting the DHCP | to add the WiBox 2100E to DNS |
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| name in DNS on the network. | manually. |
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| When you issue the ARP | Your user login does not have the | Have your IT department log you |
| command in Windows, The ARP | right to use this command on this | in with sufficient rights. |
| entry addition failed: 5 message | PC. |
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| displays. |
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| When you attempt to assign an IP | The ARP method only creates a | Telnet back to Port 1. Wait for it to |
| address to the unit by the ARP | temporary password. When you | fail, then Telnet to port 9999 again. |
| method and Telnet to the device | Telnet to port 1, the connection | Make sure you press Enter within |
| server through port 1, the | should fail. When you Telnet into | 5 seconds. |
| connection fails. | port 9999 and do not press Enter |
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| quickly, the device server reboots, |
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| causing it to lose the IP address. |
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| When you Telnet to port 9999, the | To enter Setup Mode via Telnet, | Telnet to port 9999 again and |
| Press Enter to go into Setup Mode | the Enter key must be pressed | press Enter as soon as you see |
| message displays. However, | within 5 seconds. | the Press Enter to go into Setup |
| nothing happens when you press |
| Mode message. |
| Enter, or your connection is |
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| closed. |
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| When you Telnet to port 1 to | You may have entered the | Confirm that the Ethernet address |
| assign an IP address to the device | Ethernet address incorrectly with | that you entered with the ARP |
| server, the Telnet window does | the ARP command. | command is correct. The Ethernet |
| not respond for a long time. |
| address must only include |
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| numbers |
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| Windows and usually in Unix, the |
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| segments of the Ethernet address |
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| are separated by dashes. In some |
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| forms of Unix, the Ethernet |
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| address is segmented with colons. |
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| The IP address you are trying to | Confirm that your PC has an IP |
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| assign is not on your logical | address and that it is in the same |
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| subnet. | logical subnet that you are trying |
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| to assign to the device server. |
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| The device server may not have a | Make sure that the Link LED is lit. |
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| network connection. | If the Link LED is not lit, then the |
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| device server does not have a |
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| network connection. |
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WiBox® 2100E Device Server User Guide | 84 |