12: Troubleshooting

 

 

 

 

 

 

 

 

 

Problem/Message

Reason

Solution

 

 

 

 

 

Note: With 6.x.x.x firmware and

Infrastructure Network Name

Set the Infrastructure Network

 

later, there is only one setting for

(SSID) is set blank or different

Name (SSID) to the same name

 

Network Name; it is the same for

from the Ad Hoc name and the

as the Ad Hoc name.

 

both Infrastructure and Ad Hoc

WiBox 2100E is associated to

 

 

modes.

Infrastructure Network

 

 

 

 

 

 

 

The IP address is not set or not in

Verify the IP address is set and in

 

 

same subnet as other Ad Hoc PCs

the same subnet for each Ad Hoc

 

 

or the WiBox 2100E.

device.

 

 

 

 

 

Cannot ping or connect to the

The DHCP server is not

Contact the Network Administrator

 

WiBox 2100E DHCP name.

automatically setting the DHCP

to add the WiBox 2100E to DNS

 

 

name in DNS on the network.

manually.

 

 

 

 

 

When you issue the ARP –S

Your user login does not have the

Have your IT department log you

 

command in Windows, The ARP

right to use this command on this

in with sufficient rights.

 

entry addition failed: 5 message

PC.

 

 

displays.

 

 

 

 

 

 

 

When you attempt to assign an IP

The ARP method only creates a

Telnet back to Port 1. Wait for it to

 

address to the unit by the ARP

temporary password. When you

fail, then Telnet to port 9999 again.

 

method and Telnet to the device

Telnet to port 1, the connection

Make sure you press Enter within

 

server through port 1, the

should fail. When you Telnet into

5 seconds.

 

connection fails.

port 9999 and do not press Enter

 

 

 

quickly, the device server reboots,

 

 

 

causing it to lose the IP address.

 

 

 

 

 

 

When you Telnet to port 9999, the

To enter Setup Mode via Telnet,

Telnet to port 9999 again and

 

Press Enter to go into Setup Mode

the Enter key must be pressed

press Enter as soon as you see

 

message displays. However,

within 5 seconds.

the Press Enter to go into Setup

 

nothing happens when you press

 

Mode message.

 

Enter, or your connection is

 

 

 

closed.

 

 

 

 

 

 

 

When you Telnet to port 1 to

You may have entered the

Confirm that the Ethernet address

 

assign an IP address to the device

Ethernet address incorrectly with

that you entered with the ARP

 

server, the Telnet window does

the ARP command.

command is correct. The Ethernet

 

not respond for a long time.

 

address must only include

 

 

 

numbers 0-9 and letters A-F. In

 

 

 

Windows and usually in Unix, the

 

 

 

segments of the Ethernet address

 

 

 

are separated by dashes. In some

 

 

 

forms of Unix, the Ethernet

 

 

 

address is segmented with colons.

 

 

 

 

 

 

The IP address you are trying to

Confirm that your PC has an IP

 

 

assign is not on your logical

address and that it is in the same

 

 

subnet.

logical subnet that you are trying

 

 

 

to assign to the device server.

 

 

 

 

 

 

The device server may not have a

Make sure that the Link LED is lit.

 

 

network connection.

If the Link LED is not lit, then the

 

 

 

device server does not have a

 

 

 

network connection.

 

 

 

 

WiBox® 2100E Device Server User Guide

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Lantronix 2100E manual Troubleshooting, Entry addition failed 5 message