12: Troubleshooting

 

 

 

 

 

 

 

 

 

Problem/Message

Reason

Solution

 

 

 

 

 

The device server is not

The most likely reason is the

The serial settings for the serial

 

communicating with the serial

wrong serial settings were chosen.

device and the device server must

 

device it is attached to.

 

match. The default serial settings

 

 

 

for the device server are RS-232,

 

 

 

9600 baud, 8 character bits, no

 

 

 

parity, 1 stop bit, no flow control.

 

 

 

 

 

When you try to enter the Setup

The issue is most likely something

Double-check everything in the

 

Mode on the device server via the

covered in the previous problem,

problem above. Confirm that Caps

 

serial port, you get no response.

or possibly, you have Caps Lock

Lock is not on.

 

 

on.

 

 

 

 

 

 

You can ping the device server,

There may be an IP address

Turn the device server off and

 

but not Telnet to the device server

conflict on your network

then issue the following

 

on port 9999.

 

commands at the DOS prompt of

 

 

The Telnet configuration port

your computer:

 

 

 

 

 

(9999) is disabled within the

 

 

 

device server security settings.

ARP -D X.X.X.X (X.X.X.X is the IP

 

 

 

of the device server).

 

 

 

PING X.X.X.X (X.X.X.X is the IP of

 

 

 

the device server).

 

 

 

If you get a response, then there is

 

 

 

a duplicate IP address on the

 

 

 

network. If you do not get a

 

 

 

response, use the serial port to

 

 

 

verify that Telnet is not disabled.

 

 

 

 

 

WiBox 2100E only:

If you are sure that the serial

You can check to see whether

 

You are using the correct serial

cable is correct, then you may

there is a socket connection to

 

cable, and the WiBox 2100E

not be connecting to the

or from the WiBox 2100E by

 

should be set up correctly, but

correct socket of the WiBox

looking at the Status LED.

 

you are not communicating

2100E.

 

 

with your device attached to

Another possibility is that the

If the Status LED is blinking

 

the WiBox 2100E across the

WiBox 2100E is not set up

consistently, or is completely

 

network.

correctly to make a good

off, then there is a good socket

 

 

socket connection to the

connection.

 

 

network.

 

 

 

 

If the Status LED is solid

 

 

 

green, then the socket

 

 

 

connection does not exist. Use

 

 

 

the Connect Mode option C0

 

 

 

for making a connection to the

 

 

 

WiBox 2100E from the

 

 

 

network. Use Connect Mode

 

 

 

option C1 or C5 for a

 

 

 

connection to the network from

 

 

 

the WiBox 2100E

 

 

 

 

WiBox® 2100E Device Server User Guide

85

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Lantronix manual WiBox 2100E only