Manuals / Lexmark / Computer Equipment / Printer

Lexmark 101, 10E manual Maintaining the printer, Index, Troubleshooting, Notices

Models: 10E 101

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Networking FAQ	73
Maintaining the printer	84
Maintaining ink cartridges	84
Cleaning the exterior of the printer	86
Cleaning the scanner glass	86
Troubleshooting	87
Before you troubleshoot	87
Using the Service Center to solve printer problems	87
If Troubleshooting does not solve your problem	87
Setup troubleshooting	87
Jams and misfeeds troubleshooting	93
Print troubleshooting	94
Copy and scan troubleshooting	96
Memory card troubleshooting	98
Wireless troubleshooting	99
Notices	118
Product information	118
Edition notice	118
Power consumption	122
Index	135

Contents

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Lexmark 101, 10E manual Maintaining the printer, Index, Troubleshooting, Notices

Contents

April S300 Series Users GuideMachine types 4443 Models 101, 10E Contents Printing NetworkingCopying ScanningTroubleshooting Maintaining the printerIndex NoticesSafetyinformation SAVE THESE INSTRUCTIONSAbout your printer Thank you for choosing this printerMinimizing your printers environmental impact Conserving energyFinding information about the printer RecyclingPublications •Recycle the product packagingFind it here What are you looking for?Notes 1 2 3 4 5 6 7 8 9 10 Understanding the parts of the printerUse the 1 2 3 4 5 6 Scanner glass Power supply with port USB portUse the Using genuine Lexmark ink cartridges Ordering and replacingsuppliesOrdering ink cartridges ItemReplacing ink cartridges Ordering paper and other supplies Recycling Lexmark productsUsing theprintercontrol panel buttons andmenus Using the printer control panel1 2 3 4 5 6 Use the7 8 9 10 11 12 Using the printer control panel buttons and menusUse the Changing the Power Saver timeout To disable the settings timeout featureResetting to factory settings Saving energy with Eco-ModeUsing the printer control panel menus Initial Setup Complete appears on the displayInitial Setup Complete appears on the display 1Turn off the printerUsingtheprintersoftware Using the Windows printer softwareMinimum system requirements Software installed during printer installationUse the Printer softwareNotes Using the Macintosh printer software Software installed during printer installationPrinter software Software resident in the Macintosh OSFinding and installing optional software For Windows usersFor Macintosh users 3Select Printer HomeReinstalling the printer software Updating the printer software Windows onlyChecking for software updates Enabling automatic software updatesInstalling the printer software Using the World Wide WebFor Windows users For Macintosh usersLoading paper Loading paperandoriginaldocumentsPaper and specialty media guidelines Load up to 25 sheets of heavyweight matte paperMake sure that Saving paper default settings Loading original documents on the scanner glass Printing Tips for printingPrinting basic documents bClick Properties, Preferences, Options, or Setup2Click Properties, Preferences, Options, or Setup 2Click Properties, Preferences, Options, or SetupCollating printed copies Printing pages in reverse order2Click Properties, Preferences, Options, or Setup Printing multiple pages on one sheetFor Macintosh users For Windows usersIf the printer is using a USB connection NotesPrinting specialty documents bClick Properties, Preferences, Options, or SetupbClick Properties, Preferences, Options, or Setup Printing envelopes2Click Properties, Preferences, Options, or Setup Printing on custom-sizepaperFor Macintosh users Tips on loading label sheets2Click Properties, Preferences, Options, or Setup For Windows usersFor Macintosh users aSelect Use custom page sizeFor Macintosh users 1With a document open, choose File > PrintWorking with photos NotesPrinting photos using the printer control panel Supported memory cards and file typesIf the printer is using a USB connection For Windows users•For Macintosh users •For Windows usersCamera detected. Press OK to change settings Notes1Load letter- or A4-sizeplain paper Printing from a Bluetooth-enableddevice Printing photos from a digital camera using DPOFBluetooth Dongle Connected appears on the display Setting the Bluetooth security levelBluetooth Dongle Connected appears on the display Bluetooth Dongle Connected appears on the display Printing from a Bluetooth-enableddeviceNotes Managing print jobs Setting your printer as the default printerChanging the printing mode For Windows usersPausing print jobs 2Click Properties, Preferences, Options, or SetupChanging the printing mode for a single print job For Windows usersCanceling print jobs Resuming print jobsFor Windows users For Macintosh users1Click the printer icon on the Dock For Macintosh usersPrinting Copying Tips for copyingMaking copies Copying photosAdjusting copy quality Enlarging or reducing imagesMaking a copy lighter or darker NotesCollating copies using the printer control panel Repeating an image on one pageCopying multiple pages on one sheet Making a duplex copy manuallyCanceling copy jobs To cancel a copy job, press8Press CopyingScanning Tips for scanningScanning to a local or network computer NotesScanning to a flash drive or memory card Scanning photos into an editing applicationUsing the printer control panel NotesUsing the printer software For Windows usersFor Macintosh users 4Select Printer HomeScanning documents into an editing application For Windows usersFor Macintosh users For Windows usersFor Macintosh users For Windows users4Select Printer Home 4Select Printer HomeScanning FAQ Why am I being asked for a PIN?For Macintosh users How can I improve the quality of a scan?Canceling scan jobs Installing the printer on a wireless network NetworkingWireless network compatibility Supported network security optionsPrinting a network setup page Installing the printer on a wireless network Installing the printer on other computersFor Windows users For Macintosh usersAdding the printer to your wireless network Special wireless installation instructionsBefore you begin Changing wireless settings after installation Assigning a static IP addressFor Windows users For Windows usersAdvanced wireless setup Creating an ad hoc wireless network5Click the Wireless setup utility link 2Double-click Wireless Setup Assistant7Right-clickthe Wireless Network Connection icon 9Click the Wireless Networks tabIn Windows XP 2Click Control Panelb Select View Available Wireless Networks In WindowsFor Macintosh users In Mac OS X version5Click Wireless setup utility link 2Double-click Wireless Setup AssistantFor Windows users For Macintosh usersUsing the printer wirelessly Using the printer locally USB5Click the Wireless setup utility link 4Double-click Lexmark Setup AssistantUsing the printer locally USB If the printer is currently set up for wirelessSharing a printer in a Windows environment In Mac OS X versionSharing a printer in a Macintosh environment cClick PropertiesNetworking FAQ What is Wi-FiProtected Setup?Where do I find my WEP key or WPA passphrase? What is an SSID?Where do I find my SSID? What is a network?How are home networks configured? Wireless network examplesScenario 2: Wireless network with Internet access Why do I need an installation cable? How do I attach the installation cable?2Attach the small, square connector to the printer How can I improve wireless signal strength? Finding the signal strengthNotes For Windows users ARRANGE THE NETWORK TO REDUCE SIGNAL ABSORPTIONREMOVE SOURCES OF INTERFERENCE For Macintosh users with a wireless access point For Macintosh users with an AirPort base stationIn Mac OS X version In Mac OS X version 10.4 and earlierWhat is a MAC address? How do I find the MAC address?What is an IP address? What is TCP/IP?How do I locate IP addresses? For Windows usersWhat is a key index? How to locate a printer IP addressHow are IP addresses assigned? For Macintosh usersMaintainingtheprinter Maintaining ink cartridgesUsing the printer control panel Using the printer softwareCleaning the printhead nozzles Using the printer softwareUsing the printer control panel For Windows usersCleaning the exterior of the printer Cleaning the scanner glassUsing the printer software For Windows usersTroubleshooting If Troubleshooting does not solve your problemSetup troubleshooting Before you troubleshootCHANGE THE LANGUAGE USING THE PRINTER MENUS Printhead errorsIncorrect language appears on the display Troubleshooting REMOVE AND REINSERT THE PRINTHEAD1Open the printer and lift the latch 2Remove the printheadSoftware did not install RECONNECT THE PRINTER POWER SUPPLYPrint job does not print or is missing pages CHECK THE USB CONNECTIONRECONNECT THE PRINTER POWER SUPPLY REMOVE AND REINSTALL THE PRINTER SOFTWAREMAKE SURE THE PRINTER IS NOT IN POWER SAVER MODE Printer is printing blank pagesRECONNECT THE PRINTER POWER SUPPLY MAKE SURE THE USB PORT IS ENABLED IN WINDOWSREMOVE AND REINSTALL THE PRINTER SOFTWARE Cannot delete documents from the print queueJams and misfeeds troubleshooting Paper jam in the printerPaper jam in the paper support Paper or specialty media misfeedsPrint troubleshooting ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPERCHECK MINIMUM PRINT SETTINGS SELECT THE BORDERLESS PRINT FEATURECLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Streaks or lines on printed imagePrint speed is slow CHECK THE INK LEVELSCopy and scan troubleshooting Computer slows down when printingSET YOUR PRINTER AS THE DEFAULT PRINTER REMOVE AND REINSTALL THE PRINTER SOFTWAREUSE A LOWER SCANNING RESOLUTION Partial copies or scans of documents or photosScan was not successful Scanning takes too long or freezes the computerMemory card troubleshooting Memory card troubleshooting checklistNothing happens when a memory card is inserted REINSERT THE MEMORY CARDWireless troubleshooting checklist Wireless troubleshootingCHECK THE NETWORK CONNECTION Cannot print over wireless network DISCONNECT FROM VPN SESSION MAKE SURE DEMO MODE IS TURNED OFF> Demo Mode CHECK YOUR WEP KEY OR WPA PASSPHRASECHECK YOUR ADVANCED SECURITY SETTINGS CHECK THE WIRELESS SIGNAL QUALITYFor Windows users For Macintosh users with a wireless access point For Macintosh users with an AirPort base stationIn Mac OS X version In Mac OS X version 10.4 and earlierThe Continue button is unavailable RECONNECT THE POWER SUPPLYMAKE SURE THAT THE USB CABLE IS WORKING Wi-Fiindicator light is not lit TRY RUNNING THE INSTALLER AGAINCHECK POWER NotesALLOW THE WIRELESS INSTALLATION TO COMPLETE ENABLE THE PRINTERSELECT THE WIRELESS PRINTER SELECT THE WIRELESS PORTWi-Fiindicator light is still orange If you are using WEP securityIf you are using WPA security CHECK NETWORK NAMEMAKE SURE THE ACCESS POINT IS ON MOVE YOUR ACCESS POINT TO MINIMIZE INTERFERENCECHECK MAC ADDRESS CHECK YOUR WEP KEY OR WPA PASSPHRASEIf you are using WEP security If you are using WPA securityFor Windows users CHECK MAC ADDRESSFor Macintosh users NotesbClick More Info bDouble-click Network UtilityCONFIGURE THE PRINTER FOR WIRELESS ACCESS AGAIN For Windows usersFor Macintosh users 3Double-click Network UtilityWireless print server not installed 5Click the Wireless setup utility link2Double-click Wireless Setup Assistant CHECK POWERHow to locate a printer IP address MAKE SURE THE WIRELESS PORT IS SELECTEDFor Windows users For Macintosh usersNote: This solution applies to Windows users only CHANGE THE CHANNEL THE WIRELESS ROUTER USES ELIMINATE SOURCES OF INTERFERENCECHECK FOR KNOWN ISSUES WITH THE WIRELESS ROUTER CONFIGURE THE WIRELESS ROUTER WITH A UNIQUE SSID6Click the Set Static IP Address link CHANGE ALL NETWORK DEVICES TO THE SAME TYPE CHECK FOR WIRELESS ADAPTER UPDATESPURCHASE A NEW ROUTER Product information NoticesEdition notice Trademarks UNITED STATES GOVERNMENT RIGHTSLicensing notices Hinweis zum GS-Zeichen Noise emission levelsTemperature information Battery noticeProduct disposal ENERGY STARPower consumption Product power consumptionPower Saver Off modeEuropean Community EC directives conformity Industry Canada compliance statementSouth Africa telecommunications notice Notice to users of the Canadian telephone networkThis equipment uses CA11A telephone jacks Using this product in Switzerland Utilisation de ce produit en SuisseVerwendung dieses Produkts in der Schweiz Uso del prodotto in SvizzeraRegulatory notices for wireless products Exposure to radio frequency radiationNotice to users in Brazil Industry Canada CanadaTaiwan NCC RF notice statement Notice to users in the European UnionČesky CARTRIDGE LICENSE AGREEMENT PRINTER LICENSE AGREEMENTLEXMARK SOFTWARE LICENSE AGREEMENT Notices Notices MICROSOFT CORPORATION NOTICES ADOBE SYSTEMS INCORPORATED NOTICE Index Page Page Page Page WPA2 WPS Index WPA passphrase locating