Troubleshooting, 118, 135 | Lexmark 101, 10E guide

Networking FAQ	73
Maintaining the printer	84
Maintaining ink cartridges	84
Cleaning the exterior of the printer	86
Cleaning the scanner glass	86
Troubleshooting	87
Before you troubleshoot	87
Using the Service Center to solve printer problems	87
If Troubleshooting does not solve your problem	87
Setup troubleshooting	87
Jams and misfeeds troubleshooting	93
Print troubleshooting	94
Copy and scan troubleshooting	96
Memory card troubleshooting	98
Wireless troubleshooting	99
Notices	118
Product information	118
Edition notice	118
Power consumption	122
Index	135

Contents

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Lexmark 101, 10E manual Troubleshooting, 118, 135

Contents

S300 Series Users Guide April Contents Copying Scanning 118 Troubleshooting135 Safety info rm ation Thank you for choosing this printer Abo ut yo ur prin terMinimizing your printers environmental impact Recycling Finding information about the printerPublications US, call us at Understanding the parts of the printer Use About your printer Orde rin g an d replac in g supplies Using genuine Lexmark ink cartridgesOrdering ink cartridges Replacing ink cartridges Ordering paper and other supplies Recycling Lexmark products Using the printer control panel buttons and menus Using the printer control panel Changing temporary settings into new default settings To change the temporary settings into new default settings Changing the Power Saver timeoutTo disable the settings timeout feature Using the printer control panel menus Resetting to factory settingsSaving energy with Eco-Mode Initial Setup Complete appears on the display Using th e printe r so f t w are Using the Windows printer softwareSoftware installed during printer installation Minimum system requirements Printer software Abbyy Sprint OCR Printer software Using the Macintosh printer softwareSoftware resident in the Macintosh OS Finding and installing optional software For Windows usersFor Macintosh users Select Printer Home Reinstalling the printer software Checking for software updatesEnabling automatic software updates Uninstalling the printer software Installing the printer software Using the World Wide Web Loading paper Load in g pape r a nd ori gi nal do cu m entsPaper and specialty media guidelines Loading paper and original documents Saving paper default settings Loading original documents on the scanner glass Prin ting Tips for printingPrinting basic documents Printing a document Collating printed copies Printing pages in reverse order Printing multiple pages on one sheet If the printer is using a USB connection Printing envelopes Printing specialty documentsPrinting labels Printing on custom-size paper Tips on loading label sheets Printing on both sides of the paper duplexing manually Select Use custom page size For Macintosh users Using a memory card or flash drive with the printer Working with photos Printing photos using the printer control panel Supported memory cards and file types For Windows users For Macintosh users Printing photos from a PictBridge-enabled digital camera Camera detected. Press OK to change settings Printing photos from a memory device using the proof sheet Printing from a Bluetooth-enabled device Printing photos from a digital camera using Dpof Setting the Bluetooth security level Bluetooth Dongle Connected appears on the display Printing from a Bluetooth-enabled device Setting your printer as the default printer Changing the printing modeManaging print jobs Click Print & Fax Pausing print jobs Changing the printing mode for a single print jobFor Windows users For Macintosh users Canceling print jobs Resuming print jobs For Macintosh users Cop ying Tips for copyingMaking copies Copying photos Enlarging or reducing images Adjusting copy qualityMaking a copy lighter or darker Collating copies using the printer control panel Repeating an image on one Copying multiple pages on one sheet Making a duplex copy manually Canceling copy jobs Tips for scanning Scan ningScanning to a local or network computer Scanning to a flash drive or memory card Using the printer control panelScanning photos into an editing application Using the printer software Click Preview/Edit Scanning documents into an editing application Scanning directly to e-mail using the printer softwareClick Document For Macintosh users Scanning FAQ Why am I being asked for a PIN?What is an application list, and how do I update it? How can I improve the quality of a scan? Canceling scan jobs Installing the printer on a wireless network Wireless network compatibilityNetwo rking Supported network security options Printing a network setup Installing the printer on a wireless network Installing the printer on other computers Interpreting the colors of the Wi-Fi indicator light Special wireless installation instructionsAdding the printer to your wireless network Before you begin Changing wireless settings after installation Select Other Wireless Network, and then click ContinueAssigning a static IP address Click Unlisted Network Creating an ad hoc wireless network Advanced wireless setupWindows Vista Windows XP Select View Available Wireless Networks WindowsMac OS X version Mac OS X version 10.4 and earlier Adding a printer to an existing ad hoc wireless network Click Wireless setup utility link Switching between USB and wireless connections Windows only Using the printer wirelesslyUsing the printer locally USB Double-clickLexmark Setup Assistant If the printer is currently set up for wireless Sharing a printer in a Windows environmentMac OS X version Mac OS X version 10.4 or earlier Sharing a printer in a Macintosh environment From the menu bar, click Help  System Preferences Help Networking FAQ What is Wi-Fi Protected Setup?Where do I find my WEP key or WPA passphrase? What is an SSID? Where do I find my SSID? What is a network?How are home networks configured? Wireless network examples Scenario 2 Wireless network with Internet access Scenario 3 Wireless network with no Internet access Why do I need an installation cable? How do I attach the installation cable? How are infrastructure and ad hoc networks different? Requirements for all devices How can I improve wireless signal strength? Finding the signal strengthRemove Obstacles Between the Access Point and the Printer Arrange the Network to Reduce Signal Absorption Remove Sources of Interference For Macintosh users with a wireless access point For Macintosh users with an AirPort base station What is a MAC address? How do I find the MAC address? What is TCP/IP? What is an IP address?How do I locate IP addresses? What is a key index? How to locate a printer IP addressHow are IP addresses assigned? Click More Info Main taining the prin t er Maintaining ink cartridgesChecking ink levels Aligning the printhead Cleaning the printhead nozzles Cleaning the exterior of the printer Cleaning the scanner glass Using the Service Center to solve printer problems If Troubleshooting does not solve your problemSetup troubleshooting Troublesho oting Change the Language Using the Printer Menus Printhead errorsIncorrect language appears on the display Remove and Reinsert the Printhead Software did not install Reconnect the Printer Power SupplyPrint job does not print or is missing pages Make Sure the INK Cartridges are Inserted Correctly Remove and Reinstall the Printer Software Make Sure the Printer is not in Power Saver ModePrinter is printing blank pages Printer is busy or does not respond Make Sure the USB Port is Enabled in Windows Cannot delete documents from the print queueCannot print through USB Restart the Computer and TRY Again Jams and misfeeds troubleshooting Paper jam in the printerPaper jam in the paper support Paper or specialty media misfeeds Print troubleshooting Check Minimum Print SettingsSelect the Borderless Print Feature Poor quality at the edges Streaks or lines on printed image Print speed is slowCheck the INK Levels Maximize Computer Processing Speed Copy and scan troubleshooting Computer slows down when printingCopier or scanner does not respond Scanner unit does not close Partial copies or scans of documents or photos Scan was not successfulScanning takes too long or freezes the computer Cannot scan to a computer over a network Memory card troubleshooting Memory card troubleshooting checklistNothing happens when a memory card is inserted Cannot print documents from a memory card or flash drive Wireless troubleshooting Wireless troubleshooting checklist Resetting the wireless settings to factory defaults Cannot print over wireless networkTurn the Wireless Access Point OFF and then Back on 100 Make Sure Demo Mode is Turned OFF Move Your Access Point Away from Other Electronic Devices101 Disconnect from VPN Session Check Your Advanced Security Settings Check the Wireless Signal Quality102 For Macintosh users with a wireless access point 103For Macintosh users with an AirPort base station Mac OS X version 10.4 and earlier Continue button is unavailable 104 Wi-Fi indicator light is not lit TRY Running the Installer AgainCheck Power Cannot print and there is a firewall on the computer Allow the Wireless Installation to Complete Enable the PrinterSelect the Wireless Printer Select the Wireless Port Wi-Fi indicator light is still orange If you are using WEP securityIf you are using WPA security 107 Make Sure the Access Point is on Move Your Access Point to Minimize Interference108 Check MAC Address Ping the Access Point to Make Sure the Network is Working 109 110 Double-clickNetwork Utility 111 Configure the Printer for Wireless Access AgainMake Sure Your Computer can Communicate with the Printer Wireless print server not installed 112 Make Sure the Wireless Port is Selected How to locate a printer IP address113 114 Resolving intermittent wireless communications issues Change the Channel the Wireless Router Uses115 Eliminate Sources of Interference Configure the Wireless Router with a Unique Ssid Check for Known Issues with the Wireless Router116 Assign Static IP Addresses to ALL Devices in the Network Check for Wireless Adapter Updates 117Change ALL Network Devices to the Same Type Purchase a NEW Router Product information Edition notice118 Lexmark International, Inc. All rights reserved Licensing notices Trademarks119 Noise emission levels Hinweis zum GS-Zeichen120 Battery notice Temperature information121 Power consumption 122 European Community EC directives conformity Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada Regulatory notices for telecommunication terminal equipment South Africa telecommunications notice 124 125 Using this product in Switzerland Utilisation de ce produit en SuisseVerwendung dieses Produkts in der Schweiz Uso del prodotto in Svizzera Regulatory notices for wireless products Exposure to radio frequency radiationIndustry Canada Canada 127 Taiwan NCC RF notice statement 128 129 Česky Lexmark Software Limited Warranty and License Agreements 130 131 132 133 134 Adobe Systems Incorporated Notice Index 135 136 137 Dpof 138 Ssid 139 VPN 140