Remove and Reinsert the Printhead

1Open the printer and lift the latch.

2Remove the printhead.

3Wipe the printhead contacts using a clean, lint-free cloth.

4Reinsert the printhead.

Note: If removing and reinserting the printhead does not resolve the error, then contact technical support.

Troubleshooting

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Lexmark 10E, 101 manual Remove and Reinsert the Printhead

Contents

April S300 Series Users Guide Contents Scanning Copying 135 Troubleshooting118 Safety info rm ation Minimizing your printers environmental impact Abo ut yo ur prin terThank you for choosing this printer Publications Finding information about the printerRecycling US, call us at Use Understanding the parts of the printer About your printer Ordering ink cartridges Using genuine Lexmark ink cartridgesOrde rin g an d replac in g supplies Replacing ink cartridges Recycling Lexmark products Ordering paper and other supplies Using the printer control panel Using the printer control panel buttons and menus Changing temporary settings into new default settings To disable the settings timeout feature Changing the Power Saver timeoutTo change the temporary settings into new default settings Saving energy with Eco-Mode Resetting to factory settingsUsing the printer control panel menus Initial Setup Complete appears on the display Using the Windows printer software Using th e printe r so f t w areSoftware installed during printer installation Minimum system requirements Abbyy Sprint OCR Printer software Software resident in the Macintosh OS Using the Macintosh printer softwarePrinter software For Windows users Finding and installing optional softwareFor Macintosh users Select Printer Home Checking for software updates Reinstalling the printer softwareEnabling automatic software updates Uninstalling the printer software Using the World Wide Web Installing the printer software Paper and specialty media guidelines Load in g pape r a nd ori gi nal do cu m entsLoading paper Loading paper and original documents Saving paper default settings Loading original documents on the scanner glass Tips for printing Prin tingPrinting basic documents Printing a document Printing pages in reverse order Collating printed copies Printing multiple pages on one sheet If the printer is using a USB connection Printing labels Printing specialty documentsPrinting envelopes Tips on loading label sheets Printing on custom-size paper Select Use custom page size Printing on both sides of the paper duplexing manually For Macintosh users Working with photos Using a memory card or flash drive with the printer Supported memory cards and file types Printing photos using the printer control panel For Macintosh users For Windows users Camera detected. Press OK to change settings Printing photos from a PictBridge-enabled digital camera Printing photos from a memory device using the proof sheet Printing photos from a digital camera using Dpof Printing from a Bluetooth-enabled device Bluetooth Dongle Connected appears on the display Setting the Bluetooth security level Printing from a Bluetooth-enabled device Changing the printing mode Setting your printer as the default printerManaging print jobs Click Print & Fax Changing the printing mode for a single print job Pausing print jobsFor Windows users For Macintosh users Resuming print jobs Canceling print jobs For Macintosh users Tips for copying Cop yingMaking copies Copying photos Making a copy lighter or darker Adjusting copy qualityEnlarging or reducing images Repeating an image on one Collating copies using the printer control panel Making a duplex copy manually Copying multiple pages on one sheet Canceling copy jobs Scanning to a local or network computer Scan ningTips for scanning Scanning photos into an editing application Using the printer control panelScanning to a flash drive or memory card Click Preview/Edit Using the printer software Click Document Scanning directly to e-mail using the printer softwareScanning documents into an editing application For Macintosh users Why am I being asked for a PIN? Scanning FAQWhat is an application list, and how do I update it? How can I improve the quality of a scan? Canceling scan jobs Wireless network compatibility Installing the printer on a wireless networkNetwo rking Supported network security options Printing a network setup Installing the printer on other computers Installing the printer on a wireless network Special wireless installation instructions Interpreting the colors of the Wi-Fi indicator lightAdding the printer to your wireless network Before you begin Select Other Wireless Network, and then click Continue Changing wireless settings after installationAssigning a static IP address Click Unlisted Network Windows Vista Advanced wireless setupCreating an ad hoc wireless network Windows XP Windows Select View Available Wireless NetworksMac OS X version Mac OS X version 10.4 and earlier Click Wireless setup utility link Adding a printer to an existing ad hoc wireless network Using the printer wirelessly Switching between USB and wireless connections Windows onlyUsing the printer locally USB Double-clickLexmark Setup Assistant Sharing a printer in a Windows environment If the printer is currently set up for wirelessMac OS X version Mac OS X version 10.4 or earlier From the menu bar, click Help  System Preferences Help Sharing a printer in a Macintosh environment What is Wi-Fi Protected Setup? Networking FAQWhere do I find my WEP key or WPA passphrase? What is an SSID? What is a network? Where do I find my SSID?How are home networks configured? Wireless network examples Scenario 3 Wireless network with no Internet access Scenario 2 Wireless network with Internet access How do I attach the installation cable? Why do I need an installation cable? Requirements for all devices How are infrastructure and ad hoc networks different? Remove Obstacles Between the Access Point and the Printer Finding the signal strengthHow can I improve wireless signal strength? Remove Sources of Interference Arrange the Network to Reduce Signal Absorption For Macintosh users with an AirPort base station For Macintosh users with a wireless access point How do I find the MAC address? What is a MAC address? How do I locate IP addresses? What is an IP address?What is TCP/IP? How to locate a printer IP address What is a key index?How are IP addresses assigned? Click More Info Maintaining ink cartridges Main taining the prin t erChecking ink levels Aligning the printhead Cleaning the printhead nozzles Cleaning the scanner glass Cleaning the exterior of the printer If Troubleshooting does not solve your problem Using the Service Center to solve printer problemsSetup troubleshooting Troublesho oting Incorrect language appears on the display Printhead errorsChange the Language Using the Printer Menus Remove and Reinsert the Printhead Reconnect the Printer Power Supply Software did not installPrint job does not print or is missing pages Make Sure the INK Cartridges are Inserted Correctly Make Sure the Printer is not in Power Saver Mode Remove and Reinstall the Printer SoftwarePrinter is printing blank pages Printer is busy or does not respond Cannot delete documents from the print queue Make Sure the USB Port is Enabled in WindowsCannot print through USB Restart the Computer and TRY Again Paper jam in the printer Jams and misfeeds troubleshootingPaper jam in the paper support Paper or specialty media misfeeds Check Minimum Print Settings Print troubleshootingSelect the Borderless Print Feature Poor quality at the edges Print speed is slow Streaks or lines on printed imageCheck the INK Levels Maximize Computer Processing Speed Computer slows down when printing Copy and scan troubleshootingCopier or scanner does not respond Scanner unit does not close Scan was not successful Partial copies or scans of documents or photosScanning takes too long or freezes the computer Cannot scan to a computer over a network Memory card troubleshooting checklist Memory card troubleshootingNothing happens when a memory card is inserted Cannot print documents from a memory card or flash drive Wireless troubleshooting checklist Wireless troubleshooting Cannot print over wireless network Resetting the wireless settings to factory defaultsTurn the Wireless Access Point OFF and then Back on 100 Move Your Access Point Away from Other Electronic Devices Make Sure Demo Mode is Turned OFF101 Disconnect from VPN Session 102 Check the Wireless Signal QualityCheck Your Advanced Security Settings 103 For Macintosh users with a wireless access pointFor Macintosh users with an AirPort base station Mac OS X version 10.4 and earlier 104 Continue button is unavailable TRY Running the Installer Again Wi-Fi indicator light is not litCheck Power Cannot print and there is a firewall on the computer Enable the Printer Allow the Wireless Installation to CompleteSelect the Wireless Printer Select the Wireless Port If you are using WEP security Wi-Fi indicator light is still orangeIf you are using WPA security 107 Move Your Access Point to Minimize Interference Make Sure the Access Point is on108 Check MAC Address 109 Ping the Access Point to Make Sure the Network is Working Double-clickNetwork Utility 110 Make Sure Your Computer can Communicate with the Printer Configure the Printer for Wireless Access Again111 112 Wireless print server not installed 113 How to locate a printer IP addressMake Sure the Wireless Port is Selected 114 Change the Channel the Wireless Router Uses Resolving intermittent wireless communications issues115 Eliminate Sources of Interference Check for Known Issues with the Wireless Router Configure the Wireless Router with a Unique Ssid116 Assign Static IP Addresses to ALL Devices in the Network 117 Check for Wireless Adapter UpdatesChange ALL Network Devices to the Same Type Purchase a NEW Router Edition notice Product information118 Lexmark International, Inc. All rights reserved 119 TrademarksLicensing notices 120 Hinweis zum GS-ZeichenNoise emission levels 121 Temperature informationBattery notice 122 Power consumption Industry Canada compliance statement European Community EC directives conformityAvis de conformité aux normes de l’industrie du Canada Regulatory notices for telecommunication terminal equipment 124 South Africa telecommunications notice 125 Utilisation de ce produit en Suisse Using this product in SwitzerlandVerwendung dieses Produkts in der Schweiz Uso del prodotto in Svizzera Exposure to radio frequency radiation Regulatory notices for wireless productsIndustry Canada Canada 127 128 Taiwan NCC RF notice statement Česky 129 130 Lexmark Software Limited Warranty and License Agreements 131 132 133 Adobe Systems Incorporated Notice 134 135 Index 136 Dpof 137 Ssid 138 VPN 139 140