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Lexmark 120 manual Troubleshooting, General problems Print quality problems, Section, Page

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General problems

Print quality problems

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Troubleshooting

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Lexmark 120 manual Troubleshooting, General problems Print quality problems, Section, Page

Contents

E120, E120n User’s GuideJuly 2005 Lexmark International, Inc. All rights reserved Safety informationEdition July TrademarksChapter 3 Print media tasks and tips ContentsChapter 2 Using the operator panels Chapter 1 OverviewNotices ContentsChapter 6 Troubleshooting Chapter 5 Supplies informationOverview 1 OverviewOverview OverviewOverview OverviewThe network model Lexmark E120n has six lights and two buttons Printing the menu settings and network setup page Using the operator panelsUsing the operator panels Using the printer resident Web pageLexmark E120 operator panel lights Using the operator panelsOverview of the Lexmark E120 operator panel Overview of the Lexmark E120 operator panelReady / Power Saver Busy Waiting Cancel job / Reset printer Error light On=Error light Blinking= ErrorError Replace long-life photoconductor kit Ready / Data light blinks onceUsing the operator panels ErrorMessage Primary Codes Ready / Power SaverOperator panel codes for the Lexmark E120 Light sequenceSolution Using the operator panels BusySolution WaitingSecondary light sequence Using the operator panels Cancel job / Reset printerFlushing buffer Invalid engine codeUsing the operator panels Printing font list or menu settings pageNot ready Programming engine code or system codeSolution Restoring factory defaultsCartridge region mismatch Using the operator panelsSolution Open doorMissing cartridge / Defective cartridge detected Using the operator panelsSolution Complex pageENA connection lost Using the operator panelsSolution Insufficient collation areaLoad media Using the operator panelsSolution Print side two of a duplex jobMemory full Using the operator panelsUsing the operator panels Host interface disabledSolution See Clearing jams on page 53 for instructions Jam in the printer paper pathLight sequence Jam in Tray 1 / priority feederUsing the operator panels SolutionSolution Short paperToner low Using the operator panelsSolution Service errorReplace long-life photoconductor kit Using the operator panelsOverview of the Lexmark E120n operator panel Press and release Cancelto cancel current job Press and hold CancelCancel job / Reset printer ErrorReady / Power Saver Resolution reduceddetected Network interface errorsHost interface disabled Missing cartridge / Defective cartridgeUsing the operator panels Unsupported toner cartridge Service errorOperator panel codes for the Lexmark E120n Secondary light sequenceSolution Resolution reducedUsing the operator panels Busy SolutionSolution Using the operator panels WaitingCancel job / Reset printer SolutionSolution Using the operator panels Invalid engine codePrinting font list or menu settings page SolutionSolution Using the operator panels Programming engine code or system codeRestoring factory defaults SolutionSolution Change cartridgeOpen door Using the operator panelsSolution Using the operator panels Complex pageMissing cartridge / Defective cartridge detected Ready / Data-OnError-On Using the operator panels ENA connection lostPaper Jam-Blinking SolutionSolution Using the operator panels Insufficient collation areaToner Low/Replace PC Kit-On SolutionMemory full Using the operator panels Print side two of a duplex jobSolution SolutionSolution Network interface errorsUsing the operator panels Host interface disabledSolution Jam at the input sensorJam between the input and exit sensors Using the operator panelsSolution Jam at printer exit sensorUsing the operator panels SolutionSolution Resource save offUsing the operator panels SolutionSolution Using the operator panels Toner lowsee Using the printer resident Web page on page Long-life photoconductor kit life warningService error Using the printer resident Web pageUsing the operator panels Replace long-life photoconductor kit Unsupported toner cartridgethe menu settings and network setup page Printing the menu settings and network setup pageRestoring factory defaults Printing the menu settings and network setup pageChoosing appropriate print media Print media tasks and tipsPrint media tasks and tips Types of print mediaPaper WeightTypes of print media Choosing appropriate print mediaLabels Preprinted forms and letterheadTransparencies EnvelopesStoring print media Storing print mediaLoading print media into Tray Card stockPrint media tasks and tips Loading print media into TrayPrint media tasks and tips Loading print media into Tray4 Push the guides lightly against the loaded stack of print media Loading print media into the priority feeder Loading print media into the priority feederPrint media tasks and tips Preventing jams Preventing jamsPrint media tasks and tips Clearing jams Clearing jamsPrint media tasks and tips Print media tasks and tips Clearing jams4 Open the front door by sliding the release button to the left Print media tasks and tips Clearing jams5 Pull the front door up until it clicks into an open position, and remove any lodged print media 7 Place the toner cartridge on a flat, clean surface Print media tasks and tipsClearing jams Print media tasks and tips Clearing jams9 Close front door by pressing firmly in the center of the front door with your thumb until the door clicks shut Printing from the priority feeder Canceling a print jobPrinting tasks Printing tasksPrinting from the priority feeder Printing from the priority feederFrom a Windows computer Printing tasksPrinting tasks 1 Click File Æ Page SetupFrom a Macintosh computer 9 Select Manual Paper or Manual Envelope as appropriatePrinting on both sides of the paper manual duplex Printing on both sides of the paper manual duplexPrinting tasks 3 From the Page Layout tab, select 2-sided printing Printing multiple page images on one page N-up printingAcrossDown Printing multiple page images on one page N-up printingFrom a Windows computer Printing on letterheadPrinting on letterhead From a Macintosh computer3 Double-click Printer Setup Utility. A list of print jobs appears Canceling a print jobCanceling a print job 1 Click Start Æ Settings Æ PrintersOrdering supplies Supplies informationSupplies information Supply items neededSupply items needed Supply items neededSupplies information Ordering suppliesConserving supplies network setup page on pageAssessing supply needs Supplies information Storing suppliesChanging the toner cartridge Changing the toner cartridgeSupplies information Supplies information Changing the toner cartridge4 Unpack the new toner cartridge Supplies information Changing the toner cartridge8 Close the front cover, and press Continue to resume printing Changing the long-life photoconductor kit Changing the long-life photoconductor kitSupplies information 3 Unpack the new long-life photoconductor kit, being careful not to touch the blue drum when removing the foam covering. Handle the long-life photoconductor kit by the tabs only Supplies informationChanging the long-life photoconductor kit Supplies information Changing the long-life photoconductor kit6 Close the rear door Lexmark Return Program Lexmark Return ProgramRecycling Lexmark products Refilled toner cartridge noticeSection 6 TroubleshootingTroubleshooting General problems Print quality problemsProblem General problemsTroubleshooting General problemsProblem cartridge. See Changing the toner cartridge on page 68 for helpTroubleshooting General problemsSolution Print quality problemsPrint quality problems SymptomToner specks Light printDark print Poor transparency print qualitySpecifically located ghost images A BCD EUneven print density Ghost ImagesIncorrect margins Streaks at the bottom of the printedpage Uneven printingElectronic emission notices NoticesLicensing Notice ConventionsNotices ENERGY STARNoise emission levels Waste from Electrical and Electronic Equipment WEEE directiveLimited warranty Statement of Limited Warranty for Lexmark E120 and Lexmark E120nLimited warranty service Extent of limited warrantyAdditional rights NoticesNotices Index Index