Manuals / Lexmark / Computer Equipment / Printer

Lexmark 120 A Bcd E, Uneven print density, Ghost Images, Specifically located ghost images, Cause

Models: 120

1 87

Page 80

Troubleshooting

Symptom	Cause	Solution

Uneven print density	The toner cartridge is defective.	First, remove and reset the toner
		cartridge. If problem persists, replace
		the toner cartridge.
ABCDE
ABCDE
ABCDE

Ghost Images	The Form Type setting in the printer	Make sure the Form Type setting is
	driver is incorrectly set.	correct for the paper or specialty
		media used.

Specifically located ghost images

The long-life photoconductor kit is exhausted.

Replace the long-life photoconductor kit.

Grouped streaks along the left side of the printed page

The long-life photoconductor kit is exhausted.

Replace the long-life photoconductor kit.

*To replace the fuser, call a service technician.

†This setting can be changed using the Local Printer Setup Utility (Windows), or through Printer Settings (Macintosh). See Software and Documentation CD for additional information.

Print quality problems

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Lexmark 120 manual A Bcd E, Uneven print density, Ghost Images, Specifically located ghost images, Troubleshooting, Symptom

Contents

July E120, E120nUser’s Guide Safety information Edition JulyTrademarks 2005 Lexmark International, Inc. All rights reservedContents Chapter 2 Using the operator panelsChapter 1 Overview Chapter 3 Print media tasks and tipsContents Chapter 6 TroubleshootingChapter 5 Supplies information Notices1 Overview OverviewOverview OverviewThe network model Lexmark E120n has six lights and two buttons OverviewOverview Using the operator panels Using the operator panelsUsing the printer resident Web page Printing the menu settings and network setup pageUsing the operator panels Overview of the Lexmark E120 operator panelOverview of the Lexmark E120 operator panel Lexmark E120 operator panel lightsError light On= Error light Blinking=Error Ready / Power Saver Busy Waiting Cancel job / Reset printerReplace long-life photoconductor kit Ready / Data light blinks once Using the operator panelsError ErrorPrimary Codes Ready / Power Saver Operator panel codes for the Lexmark E120Light sequence MessageUsing the operator panels Busy SolutionWaiting SolutionUsing the operator panels Cancel job / Reset printer Flushing bufferInvalid engine code Secondary light sequencePrinting font list or menu settings page Not readyProgramming engine code or system code Using the operator panelsRestoring factory defaults Cartridge region mismatchUsing the operator panels SolutionOpen door Missing cartridge / Defective cartridge detectedUsing the operator panels SolutionComplex page ENA connection lostUsing the operator panels SolutionInsufficient collation area Load mediaUsing the operator panels SolutionPrint side two of a duplex job Memory fullUsing the operator panels SolutionHost interface disabled Solution See Clearing jams on page 53 for instructionsJam in the printer paper path Using the operator panelsJam in Tray 1 / priority feeder Using the operator panelsSolution Light sequenceShort paper Toner lowUsing the operator panels SolutionService error Replace long-life photoconductor kitUsing the operator panels SolutionPress and release Cancel to cancel current jobPress and hold Cancel Overview of the Lexmark E120n operator panelError Ready / Power SaverResolution reduced Cancel job / Reset printerNetwork interface errors Host interface disabledMissing cartridge / Defective cartridge detectedUnsupported toner cartridge Service error Operator panel codes for the Lexmark E120nSecondary light sequence Using the operator panelsResolution reduced Using the operator panels BusySolution SolutionUsing the operator panels Waiting Cancel job / Reset printerSolution SolutionUsing the operator panels Invalid engine code Printing font list or menu settings pageSolution SolutionUsing the operator panels Programming engine code or system code Restoring factory defaultsSolution SolutionChange cartridge Open doorUsing the operator panels SolutionUsing the operator panels Complex page Missing cartridge / Defective cartridge detectedReady / Data-On SolutionUsing the operator panels ENA connection lost Paper Jam-BlinkingSolution Error-OnUsing the operator panels Insufficient collation area Toner Low/Replace PC Kit-OnSolution SolutionUsing the operator panels Print side two of a duplex job SolutionSolution Memory fullNetwork interface errors Using the operator panelsHost interface disabled SolutionJam at the input sensor Jam between the input and exit sensorsUsing the operator panels SolutionJam at printer exit sensor Using the operator panelsSolution SolutionResource save off Using the operator panelsSolution SolutionUsing the operator panels Toner low see Using the printer resident Web page on pageLong-life photoconductor kit life warning SolutionUsing the printer resident Web page Using the operator panels Replace long-life photoconductor kitUnsupported toner cartridge Service errorPrinting the menu settings and network setup page Restoring factory defaultsPrinting the menu settings and network setup page the menu settings and network setup pagePrint media tasks and tips Print media tasks and tipsTypes of print media Choosing appropriate print mediaWeight Types of print mediaChoosing appropriate print media PaperPreprinted forms and letterhead TransparenciesEnvelopes LabelsStoring print media Loading print media into TrayCard stock Storing print mediaLoading print media into Tray Print media tasks and tips4 Push the guides lightly against the loaded stack of print media Print media tasks and tipsLoading print media into Tray Print media tasks and tips Loading print media into the priority feederLoading print media into the priority feeder Print media tasks and tips Preventing jamsPreventing jams Print media tasks and tips Clearing jamsClearing jams 4 Open the front door by sliding the release button to the left Print media tasks and tipsClearing jams 5 Pull the front door up until it clicks into an open position, and remove any lodged print media Print media tasks and tipsClearing jams Clearing jams 7 Place the toner cartridge on a flat, clean surfacePrint media tasks and tips 9 Close front door by pressing firmly in the center of the front door with your thumb until the door clicks shut Print media tasks and tipsClearing jams Canceling a print job Printing tasksPrinting tasks Printing from the priority feederPrinting from the priority feeder From a Windows computerPrinting tasks Printing from the priority feeder1 Click File Æ Page Setup From a Macintosh computer9 Select Manual Paper or Manual Envelope as appropriate Printing tasksPrinting tasks Printing on both sides of the paper manual duplexPrinting on both sides of the paper manual duplex Printing multiple page images on one page N-up printing AcrossDownPrinting multiple page images on one page N-up printing 3 From the Page Layout tab, select 2-sided printingPrinting on letterhead Printing on letterheadFrom a Macintosh computer From a Windows computerCanceling a print job Canceling a print job1 Click Start Æ Settings Æ Printers 3 Double-click Printer Setup Utility. A list of print jobs appearsSupplies information Supplies informationSupply items needed Ordering suppliesSupply items needed Supplies informationOrdering supplies Supply items needednetwork setup page on page Assessing supply needsSupplies information Storing supplies Conserving suppliesSupplies information Changing the toner cartridgeChanging the toner cartridge 4 Unpack the new toner cartridge Supplies informationChanging the toner cartridge 8 Close the front cover, and press Continue to resume printing Supplies informationChanging the toner cartridge Supplies information Changing the long-life photoconductor kitChanging the long-life photoconductor kit Changing the long-life photoconductor kit 3 Unpack the new long-life photoconductor kit, being careful not to touch the blue drum when removing the foam covering. Handle the long-life photoconductor kit by the tabs onlySupplies information 6 Close the rear door Supplies informationChanging the long-life photoconductor kit Lexmark Return Program Recycling Lexmark productsRefilled toner cartridge notice Lexmark Return Program6 Troubleshooting TroubleshootingGeneral problems Print quality problems SectionGeneral problems TroubleshootingGeneral problems Problemcartridge. See Changing the toner cartridge on page 68 for help TroubleshootingGeneral problems ProblemPrint quality problems Print quality problemsSymptom SolutionLight print Dark printPoor transparency print quality Toner specksA BCD E Uneven print densityGhost Images Specifically located ghost imagesStreaks at the bottom of the printed pageUneven printing Incorrect marginsNotices Licensing NoticeConventions Electronic emission noticesENERGY STAR Noise emission levelsWaste from Electrical and Electronic Equipment WEEE directive NoticesStatement of Limited Warranty for Lexmark E120 and Lexmark E120n Limited warranty serviceExtent of limited warranty Limited warrantyNotices Additional rightsNotices Index Index

Uneven print density

ABCDE

Ghost Images

Specifically located ghost images

Grouped streaks along the left side of the printed page