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Lexmark 120 Abcde, Print quality problems, Symptom, Cause, Solution, White lines, Troubleshooting

Models: 120

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Print quality problems

Troubleshooting

Print quality problems

To solve many print quality problems, replace supply or maintenance items that have reached the end of intended life. Use the following table for solutions.

Symptom	Cause	Solution

White lines	Either the toner cartridge or the fuser	Replace the toner cartridge or the
	is defective.	fuser*, as needed.
ABCDE
ABCDE
ABCDE

Streaked horizontal lines	If the lines are parallel to lines that are	Replace the toner cartridge or the
	supposed to be there, see “Ghost	fuser*, as needed.
	Images”

The toner cartridge or the fuser may be defective, empty, or worn.

Streaked vertical lines				•	The toner is smeared before fusing	•	If paper is stiff, try feeding from the
					to the paper.		priority feeder.
				•	The toner cartridge is defective.	•	Replace the toner cartridge.

Print irregularities	• The paper has absorbed moisture	• Load paper from a fresh package.
	due to high humidity.	• Avoid textured paper with rough
	• The paper being used does not	finishes.
ABCDE	meet printer specifications.	• Make sure the printer driver paper
ABCDE	• The fuser is worn or defective.	type setting matches the type of
ABCDE		paper being used.
ABCDE		• Replace the fuser*.
		• Replace the fuser*.
ABCDE

*To replace the fuser, call a service technician.

†This setting can be changed using the Local Printer Setup Utility (Windows), or through Printer Settings (Macintosh). See Software and Documentation CD for additional information.

Print quality problems

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Lexmark 120 manual Abcde, Print quality problems, Symptom, Cause, Solution, White lines, Streaked horizontal lines

Contents

E120, E120n User’s GuideJuly Trademarks Safety informationEdition July 2005 Lexmark International, Inc. All rights reservedChapter 1 Overview ContentsChapter 2 Using the operator panels Chapter 3 Print media tasks and tipsChapter 5 Supplies information ContentsChapter 6 Troubleshooting Notices1 Overview OverviewOverview OverviewOverview OverviewThe network model Lexmark E120n has six lights and two buttons Using the printer resident Web page Using the operator panelsUsing the operator panels Printing the menu settings and network setup pageOverview of the Lexmark E120 operator panel Using the operator panelsOverview of the Lexmark E120 operator panel Lexmark E120 operator panel lightsError Error light On=Error light Blinking= Ready / Power Saver Busy Waiting Cancel job / Reset printerError Replace long-life photoconductor kit Ready / Data light blinks onceUsing the operator panels ErrorLight sequence Primary Codes Ready / Power SaverOperator panel codes for the Lexmark E120 MessageWaiting Using the operator panels BusySolution SolutionInvalid engine code Using the operator panels Cancel job / Reset printerFlushing buffer Secondary light sequenceProgramming engine code or system code Printing font list or menu settings pageNot ready Using the operator panelsUsing the operator panels Restoring factory defaultsCartridge region mismatch SolutionUsing the operator panels Open doorMissing cartridge / Defective cartridge detected SolutionUsing the operator panels Complex pageENA connection lost SolutionUsing the operator panels Insufficient collation areaLoad media SolutionUsing the operator panels Print side two of a duplex jobMemory full SolutionJam in the printer paper path Host interface disabledSolution See Clearing jams on page 53 for instructions Using the operator panelsSolution Jam in Tray 1 / priority feederUsing the operator panels Light sequenceUsing the operator panels Short paperToner low SolutionUsing the operator panels Service errorReplace long-life photoconductor kit SolutionPress and hold Cancel Press and release Cancelto cancel current job Overview of the Lexmark E120n operator panelResolution reduced ErrorReady / Power Saver Cancel job / Reset printerMissing cartridge / Defective cartridge Network interface errorsHost interface disabled detectedSecondary light sequence Unsupported toner cartridge Service errorOperator panel codes for the Lexmark E120n Using the operator panelsSolution Resolution reducedUsing the operator panels Busy SolutionSolution Using the operator panels WaitingCancel job / Reset printer SolutionSolution Using the operator panels Invalid engine codePrinting font list or menu settings page SolutionSolution Using the operator panels Programming engine code or system codeRestoring factory defaults SolutionUsing the operator panels Change cartridgeOpen door SolutionReady / Data-On Using the operator panels Complex pageMissing cartridge / Defective cartridge detected SolutionSolution Using the operator panels ENA connection lostPaper Jam-Blinking Error-OnSolution Using the operator panels Insufficient collation areaToner Low/Replace PC Kit-On SolutionSolution Using the operator panels Print side two of a duplex jobSolution Memory fullHost interface disabled Network interface errorsUsing the operator panels SolutionUsing the operator panels Jam at the input sensorJam between the input and exit sensors SolutionSolution Jam at printer exit sensorUsing the operator panels SolutionSolution Resource save offUsing the operator panels SolutionLong-life photoconductor kit life warning Using the operator panels Toner lowsee Using the printer resident Web page on page SolutionUnsupported toner cartridge Using the printer resident Web pageUsing the operator panels Replace long-life photoconductor kit Service errorPrinting the menu settings and network setup page Printing the menu settings and network setup pageRestoring factory defaults the menu settings and network setup pageTypes of print media Print media tasks and tipsPrint media tasks and tips Choosing appropriate print mediaChoosing appropriate print media WeightTypes of print media PaperEnvelopes Preprinted forms and letterheadTransparencies LabelsCard stock Storing print mediaLoading print media into Tray Storing print mediaLoading print media into Tray Print media tasks and tipsPrint media tasks and tips Loading print media into Tray4 Push the guides lightly against the loaded stack of print media Loading print media into the priority feeder Loading print media into the priority feederPrint media tasks and tips Preventing jams Preventing jamsPrint media tasks and tips Clearing jams Clearing jamsPrint media tasks and tips Print media tasks and tips Clearing jams4 Open the front door by sliding the release button to the left Print media tasks and tips Clearing jams5 Pull the front door up until it clicks into an open position, and remove any lodged print media 7 Place the toner cartridge on a flat, clean surface Print media tasks and tipsClearing jams Print media tasks and tips Clearing jams9 Close front door by pressing firmly in the center of the front door with your thumb until the door clicks shut Printing tasks Canceling a print jobPrinting tasks Printing from the priority feederPrinting tasks Printing from the priority feederFrom a Windows computer Printing from the priority feeder9 Select Manual Paper or Manual Envelope as appropriate 1 Click File Æ Page SetupFrom a Macintosh computer Printing tasksPrinting on both sides of the paper manual duplex Printing on both sides of the paper manual duplexPrinting tasks Printing multiple page images on one page N-up printing Printing multiple page images on one page N-up printingAcrossDown 3 From the Page Layout tab, select 2-sided printingFrom a Macintosh computer Printing on letterheadPrinting on letterhead From a Windows computer1 Click Start Æ Settings Æ Printers Canceling a print jobCanceling a print job 3 Double-click Printer Setup Utility. A list of print jobs appearsSupply items needed Supplies informationSupplies information Ordering suppliesOrdering supplies Supply items neededSupplies information Supply items neededSupplies information Storing supplies network setup page on pageAssessing supply needs Conserving suppliesChanging the toner cartridge Changing the toner cartridgeSupplies information Supplies information Changing the toner cartridge4 Unpack the new toner cartridge Supplies information Changing the toner cartridge8 Close the front cover, and press Continue to resume printing Changing the long-life photoconductor kit Changing the long-life photoconductor kitSupplies information 3 Unpack the new long-life photoconductor kit, being careful not to touch the blue drum when removing the foam covering. Handle the long-life photoconductor kit by the tabs only Supplies informationChanging the long-life photoconductor kit Supplies information Changing the long-life photoconductor kit6 Close the rear door Refilled toner cartridge notice Lexmark Return ProgramRecycling Lexmark products Lexmark Return ProgramGeneral problems Print quality problems 6 TroubleshootingTroubleshooting SectionGeneral problems General problemsTroubleshooting ProblemGeneral problems cartridge. See Changing the toner cartridge on page 68 for helpTroubleshooting ProblemSymptom Print quality problemsPrint quality problems SolutionPoor transparency print quality Light printDark print Toner specksGhost Images A BCD EUneven print density Specifically located ghost imagesUneven printing Streaks at the bottom of the printedpage Incorrect marginsConventions NoticesLicensing Notice Electronic emission noticesWaste from Electrical and Electronic Equipment WEEE directive ENERGY STARNoise emission levels NoticesExtent of limited warranty Statement of Limited Warranty for Lexmark E120 and Lexmark E120nLimited warranty service Limited warrantyAdditional rights NoticesNotices Index Index