General problems, Troubleshooting | Lexmark 120 instruction

Troubleshooting

General problems

Problem	Solution / Answer
Lights begin blinking.	See Understanding the Lexmark E120 operator panel lights on page 10.

Characters missing when	Check printer driver settings to make sure Envelope has been selected from the Paper Type
printing to envelopes	menu.
	If Envelope is selected, try selecting a rougher texture setting. Sometimes toner does not
	adhere well to smooth-textured envelopes. From the printer driver, select Custom 6-
	Rough Env from Paper Type menu.
	To change Custom 6 back to its default settings for Paper Type, Paper Texture, and Paper
	Weight, use Local Printer Setup Utility on the Software and Documentation CD. If you have
	installed printer drivers and utilities, skip to step 7.
	1	Insert the Software and Documentation CD into the computer.
	2	Click Printer Software.
	3	Click Agree.
	4	Select Local Printer Install, then click Next.
	5	Select the printer and port, and check Local Printer Setup Utility.
	6	Click Finish.
		The Utility will be installed on the computer under Program Files (unless a different
		directory is chosen).
	7	Open Local Printer Setup Utility.
	8	From the Paper Menu, scroll through the menu items for the Custom menu setting.
	9	Click Custom.
	10Scroll down to Custom 6 Paper Type.
	11Select envelope for Custom 6 paper type, heavy for Custom 6 paper weight, and rough for
		Custom 6 paper texture.
	12From the tool bar, click Actions.
	13Click Apply to save changes.
	14Click File Æ Exit to close.
	Follow these instructions from a Macintosh:
	1	From Applications, click Utilities.
	2	Select Lexmark Utilities, and double-click Printer Settings.
	3	Click Edit Printer List (if the printer is not displayed in the pop-up).
	4	Choose Edit Printer List.
	5	Select appropriate printer from the list.
	6	Click Add.
	7	Click Done.
	8	Click Edit Printer List again and choose appropriate printer.
	9	Select envelope for Custom 6 paper type, heavy for Custom 6 paper weight, and rough for
		Custom 6 paper texture.
	10Click Quit Printer Settings.

Jam occurs	1	Open the top door. Remove any paper caught in the fuser unit.
	2	Open the rear door by sliding the door release button to the right. Remove any paper
		caught in the paper path. Do not leave the rear door open for an extended length of time.
		Extended exposure to light can damage the blue photoconductor drum and cause print
		quality problems.
	3	Open the front door by sliding the door release button to the left. Pull door up until it clicks
		into an open position. Remove any paper caught in the paper path. Removal of the toner
		cartridge may be necessary to remove paper caught behind the toner cartridge. To remove
		the toner cartridge, grasp the handle and pull straight out.
	4	Place the toner cartridge on a flat, clean surface. Replace the toner cartridge by sliding
		along the guides into the printer.
	5	Close all the doors, and press the Continue	button to resume the print job.

General problems

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Lexmark 120 manual General problems, Troubleshooting

Contents

E120, E120n Edition July Contents Contents Overview Overview Continue Using the operator panels Overview of the Lexmark E120 operator panel Using the operator panelsLexmark E120 operator panel lights Understanding the Lexmark E120 operator panel lights Light sequence Service error secondary Ready / Data light blinks ten times Primary Codes Ready / Power Saver Operator panel codes for the Lexmark E120 Using the operator panels Busy Waiting Flushing buffer Using the operator panels Cancel job / Reset printerInvalid engine code Printing font list or menu settings Using the operator panels Not readyProgramming engine code or system code Using the operator panels Restoring factory defaults Cartridge region mismatch Open door Missing cartridge / Defective cartridge detected Using the operator panels Complex ENA connection lost Using the operator panels Insufficient collation area Load media Using the operator panels Print side two of a duplex job Memory full Using the operator panels Host interface disabled Jam in the printer paper path Using the operator panels Jam in Tray 1 / priority feeder Using the operator panels Short paper Toner low Service error Overview of the Lexmark E120n operator panel Press and release Continue Understanding the Lexmark E120n operator panel lights Network interface errors Host interface disabledMissing cartridge / Defective cartridge Detected Unsupported toner cartridge Service error Operator panel codes for the Lexmark E120n Resolution reduced Using the operator panels Waiting Current job is canceled Error-On Using the operator panels Invalid engine codeLoad / Remove Paper-On Toner Low/Replace PC Kit-Blinking Error-Blinking Change cartridge Missing cartridge / Defective cartridge detected Ready / Data-On Using the operator panels ENA connection lost Paper Jam-Blinking Toner Low/Replace PC Kit-On Continue-Blinking Load / Remove Paper-On Using the operator panels Network interface errors Using the operator panels Jam at the input sensor Jam between the input and exit sensors Using the operator panels Jam at printer exit sensor Using the operator panels Resource save off See Using the printer resident Web page on Using the operator panels Toner lowLong-life photoconductor kit life warning Using the printer resident Web Unsupported toner cartridge Restoring factory defaults Printing the menu settings and network setupMenu settings and network setup Print media tasks and tips Types of print media Choosing appropriate print mediaPaper Print media tasks and tips Preprinted forms and letterhead TransparenciesEnvelopes Labels Loading print media into Tray Storing print mediaCard stock Loading print media into Tray Print media tasks and tips Loading print media into the priority feeder Preventing jams Clearing jams Print media tasks and tips Print media tasks and tips Print media tasks and tips Print media tasks and tips Printing tasks Printing from the priority feeder From a Windows computerPrinting tasks Click File Æ Print From a Macintosh computer Click File Æ Page SetupSelect Manual Paper or Manual Envelope as appropriate Printing on both sides of the paper manual duplex Printing multiple page images on one page N-up printing Printing on letterhead Click Start Æ Settings Æ Printers Canceling a print jobFrom printer operator panel Supplies information Supplies information Supply items neededOrdering supplies Network setup page on Assessing supply needsSupplies information Storing supplies Conserving supplies Changing the toner cartridge Supplies information Supplies information Changing the long-life photoconductor kit Supplies information Supplies information Recycling Lexmark products Lexmark Return ProgramRefilled toner cartridge notice Troubleshooting General problems Print quality problems General problems Troubleshooting Troubleshooting Print quality problems White linesStreaked horizontal lines Streaked vertical lines Light print Dark printPoor transparency print quality Toner specks Uneven print density Ghost ImagesSpecifically located ghost images Grouped streaks along the left side of the printed Streaks at the bottom of the printed Uneven printingIncorrect margins Skewed print Licensing Notice Conventions Electronic emission notices Energy Star Noise emission levels Laser notice Lexmark International, Inc. Lexington, KY Additional rights Index Index USB