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Lexmark 120 General problems, Troubleshooting, Problem, Solution / Answer, Click Printer Software

Models: 120

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Troubleshooting

Troubleshooting

General problems

Problem	Solution / Answer
Lights begin blinking.	See Understanding the Lexmark E120 operator panel lights on page 10.

Characters missing when	Check printer driver settings to make sure Envelope has been selected from the Paper Type
printing to envelopes	menu.
	If Envelope is selected, try selecting a rougher texture setting. Sometimes toner does not
	adhere well to smooth-textured envelopes. From the printer driver, select Custom 6-
	Rough Env from Paper Type menu.
	To change Custom 6 back to its default settings for Paper Type, Paper Texture, and Paper
	Weight, use Local Printer Setup Utility on the Software and Documentation CD. If you have
	installed printer drivers and utilities, skip to step 7.
	1	Insert the Software and Documentation CD into the computer.
	2	Click Printer Software.
	3	Click Agree.
	4	Select Local Printer Install, then click Next.
	5	Select the printer and port, and check Local Printer Setup Utility.
	6	Click Finish.
		The Utility will be installed on the computer under Program Files (unless a different
		directory is chosen).
	7	Open Local Printer Setup Utility.
	8	From the Paper Menu, scroll through the menu items for the Custom menu setting.
	9	Click Custom.
	10Scroll down to Custom 6 Paper Type.
	11Select envelope for Custom 6 paper type, heavy for Custom 6 paper weight, and rough for
		Custom 6 paper texture.
	12From the tool bar, click Actions.
	13Click Apply to save changes.
	14Click File Æ Exit to close.
	Follow these instructions from a Macintosh:
	1	From Applications, click Utilities.
	2	Select Lexmark Utilities, and double-click Printer Settings.
	3	Click Edit Printer List (if the printer is not displayed in the pop-up).
	4	Choose Edit Printer List.
	5	Select appropriate printer from the list.
	6	Click Add.
	7	Click Done.
	8	Click Edit Printer List again and choose appropriate printer.
	9	Select envelope for Custom 6 paper type, heavy for Custom 6 paper weight, and rough for
		Custom 6 paper texture.
	10Click Quit Printer Settings.

Jam occurs	1	Open the top door. Remove any paper caught in the fuser unit.
	2	Open the rear door by sliding the door release button to the right. Remove any paper
		caught in the paper path. Do not leave the rear door open for an extended length of time.
		Extended exposure to light can damage the blue photoconductor drum and cause print
		quality problems.
	3	Open the front door by sliding the door release button to the left. Pull door up until it clicks
		into an open position. Remove any paper caught in the paper path. Removal of the toner
		cartridge may be necessary to remove paper caught behind the toner cartridge. To remove
		the toner cartridge, grasp the handle and pull straight out.
	4	Place the toner cartridge on a flat, clean surface. Replace the toner cartridge by sliding
		along the guides into the printer.
	5	Close all the doors, and press the Continue	button to resume the print job.

General problems

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Lexmark 120 manual General problems, Troubleshooting, Problem, Solution / Answer, Click Printer Software

Contents

User’s Guide E120, E120nJuly Safety information Edition JulyTrademarks 2005 Lexmark International, Inc. All rights reservedContents Chapter 2 Using the operator panelsChapter 1 Overview Chapter 3 Print media tasks and tipsContents Chapter 6 TroubleshootingChapter 5 Supplies information Notices1 Overview OverviewOverview OverviewOverview OverviewThe network model Lexmark E120n has six lights and two buttons Using the operator panels Using the operator panelsUsing the printer resident Web page Printing the menu settings and network setup pageUsing the operator panels Overview of the Lexmark E120 operator panelOverview of the Lexmark E120 operator panel Lexmark E120 operator panel lightsError light On= Error light Blinking=Error Ready / Power Saver Busy Waiting Cancel job / Reset printerReplace long-life photoconductor kit Ready / Data light blinks once Using the operator panelsError ErrorPrimary Codes Ready / Power Saver Operator panel codes for the Lexmark E120Light sequence MessageUsing the operator panels Busy SolutionWaiting SolutionUsing the operator panels Cancel job / Reset printer Flushing bufferInvalid engine code Secondary light sequencePrinting font list or menu settings page Not readyProgramming engine code or system code Using the operator panelsRestoring factory defaults Cartridge region mismatchUsing the operator panels SolutionOpen door Missing cartridge / Defective cartridge detectedUsing the operator panels SolutionComplex page ENA connection lostUsing the operator panels SolutionInsufficient collation area Load mediaUsing the operator panels SolutionPrint side two of a duplex job Memory fullUsing the operator panels SolutionHost interface disabled Solution See Clearing jams on page 53 for instructionsJam in the printer paper path Using the operator panelsJam in Tray 1 / priority feeder Using the operator panelsSolution Light sequenceShort paper Toner lowUsing the operator panels SolutionService error Replace long-life photoconductor kitUsing the operator panels SolutionPress and release Cancel to cancel current jobPress and hold Cancel Overview of the Lexmark E120n operator panelError Ready / Power SaverResolution reduced Cancel job / Reset printerNetwork interface errors Host interface disabledMissing cartridge / Defective cartridge detectedUnsupported toner cartridge Service error Operator panel codes for the Lexmark E120nSecondary light sequence Using the operator panelsResolution reduced Using the operator panels BusySolution SolutionUsing the operator panels Waiting Cancel job / Reset printerSolution SolutionUsing the operator panels Invalid engine code Printing font list or menu settings pageSolution SolutionUsing the operator panels Programming engine code or system code Restoring factory defaultsSolution SolutionChange cartridge Open doorUsing the operator panels SolutionUsing the operator panels Complex page Missing cartridge / Defective cartridge detectedReady / Data-On SolutionUsing the operator panels ENA connection lost Paper Jam-BlinkingSolution Error-OnUsing the operator panels Insufficient collation area Toner Low/Replace PC Kit-OnSolution SolutionUsing the operator panels Print side two of a duplex job SolutionSolution Memory fullNetwork interface errors Using the operator panelsHost interface disabled SolutionJam at the input sensor Jam between the input and exit sensorsUsing the operator panels SolutionJam at printer exit sensor Using the operator panelsSolution SolutionResource save off Using the operator panelsSolution SolutionUsing the operator panels Toner low see Using the printer resident Web page on pageLong-life photoconductor kit life warning SolutionUsing the printer resident Web page Using the operator panels Replace long-life photoconductor kitUnsupported toner cartridge Service errorPrinting the menu settings and network setup page Restoring factory defaultsPrinting the menu settings and network setup page the menu settings and network setup pagePrint media tasks and tips Print media tasks and tipsTypes of print media Choosing appropriate print mediaWeight Types of print mediaChoosing appropriate print media PaperPreprinted forms and letterhead TransparenciesEnvelopes LabelsStoring print media Loading print media into TrayCard stock Storing print mediaLoading print media into Tray Print media tasks and tipsLoading print media into Tray Print media tasks and tips4 Push the guides lightly against the loaded stack of print media Loading print media into the priority feeder Loading print media into the priority feederPrint media tasks and tips Preventing jams Preventing jamsPrint media tasks and tips Clearing jams Clearing jamsPrint media tasks and tips Clearing jams Print media tasks and tips4 Open the front door by sliding the release button to the left Clearing jams Print media tasks and tips5 Pull the front door up until it clicks into an open position, and remove any lodged print media Print media tasks and tips 7 Place the toner cartridge on a flat, clean surfaceClearing jams Clearing jams Print media tasks and tips9 Close front door by pressing firmly in the center of the front door with your thumb until the door clicks shut Canceling a print job Printing tasksPrinting tasks Printing from the priority feederPrinting from the priority feeder From a Windows computerPrinting tasks Printing from the priority feeder1 Click File Æ Page Setup From a Macintosh computer9 Select Manual Paper or Manual Envelope as appropriate Printing tasksPrinting on both sides of the paper manual duplex Printing on both sides of the paper manual duplexPrinting tasks Printing multiple page images on one page N-up printing AcrossDownPrinting multiple page images on one page N-up printing 3 From the Page Layout tab, select 2-sided printingPrinting on letterhead Printing on letterheadFrom a Macintosh computer From a Windows computerCanceling a print job Canceling a print job1 Click Start Æ Settings Æ Printers 3 Double-click Printer Setup Utility. A list of print jobs appearsSupplies information Supplies informationSupply items needed Ordering suppliesSupply items needed Supplies informationOrdering supplies Supply items needednetwork setup page on page Assessing supply needsSupplies information Storing supplies Conserving suppliesChanging the toner cartridge Changing the toner cartridgeSupplies information Changing the toner cartridge Supplies information4 Unpack the new toner cartridge Changing the toner cartridge Supplies information8 Close the front cover, and press Continue to resume printing Changing the long-life photoconductor kit Changing the long-life photoconductor kitSupplies information Supplies information 3 Unpack the new long-life photoconductor kit, being careful not to touch the blue drum when removing the foam covering. Handle the long-life photoconductor kit by the tabs onlyChanging the long-life photoconductor kit Changing the long-life photoconductor kit Supplies information6 Close the rear door Lexmark Return Program Recycling Lexmark productsRefilled toner cartridge notice Lexmark Return Program6 Troubleshooting TroubleshootingGeneral problems Print quality problems SectionGeneral problems TroubleshootingGeneral problems Problemcartridge. See Changing the toner cartridge on page 68 for help TroubleshootingGeneral problems ProblemPrint quality problems Print quality problemsSymptom SolutionLight print Dark printPoor transparency print quality Toner specksA BCD E Uneven print densityGhost Images Specifically located ghost imagesStreaks at the bottom of the printed pageUneven printing Incorrect marginsNotices Licensing NoticeConventions Electronic emission noticesENERGY STAR Noise emission levelsWaste from Electrical and Electronic Equipment WEEE directive NoticesStatement of Limited Warranty for Lexmark E120 and Lexmark E120n Limited warranty serviceExtent of limited warranty Limited warrantyNotices Additional rightsNotices Index Index