Hardware and internal option problems | Lexmark 279 specification

Troubleshooting

192

Printer display is blank

	Action	Yes	No

	Step 1	The problem is solved.	Go to step 2.
	Press the Sleep button on the printer control panel.
	Does Ready appear on the printer display?

	Step 2	The problem is solved.	Turn off the printer,
	Turn off the printer, then wait for about 10 seconds, and then turn the		and then contact
	printer back on.		customer support.
	printer back on.
	Do Please wait and Ready appear on the printer display?

Hardware and internal option problems
Cannot detect internal option

	Action	Yes	No

	Step 1	The problem is solved.	Go to step 2.
	Turn off the printer, then wait for about 10 seconds, and then turn on the
	printer.
	Does the internal option operate correctly?

	Step 2	Go to step 3.	Connect the internal
	Check if the internal option is properly installed in the controller board.		option to the controller
			board.
	a Turn off the printer using the power switch, and then unplug the power		board.

	cord from the electrical outlet.
	b Make sure the internal option is installed in the appropriate connector
	in the controller board.
	c Connect the power cord to the printer, then to a properly grounded
	electrical outlet, and then turn on the printer.
	Is the internal option properly installed in the controller board?

	Step 3	Go to step 4.	Reinstall the internal
	Print a menu settings page, and then check to see if the internal option is		option.
	listed in the Installed Features list.
	Is the internal option listed in the menu settings page?

Image 192

Lexmark 279 manual Hardware and internal option problems, Printer display is blank, Cannot detect internal option

Contents

Users Guide March Contents Copying MailingFaxing Scanning Saving money and the environment 143 Securing the printer 149Maintaining the printer 151 Managing the printer 161 Troubleshooting 176 235Index 253 Safety information Safety informationPage Learning about the printer Finding information about the printerLearning about the printer What are you looking for? Find it here Selecting a location for the printer Other countries and regions-See the printed Printer configurations Understanding the basic functions of the scanner Using the ADF and scanner glass Using the printer control panelUsing the ADF Using the scanner glass Indicator light Printer status UseSleep button light Printer status Learning about the printer Additional printer setup Installing internal optionsAccessing the controller board Available internal optionsPage Installing an optional card Access the controller board Installing hardware options Order of installation Installing optional trays Page Page Attaching cables Setting up the printer software Installing the printerAdding available options in the print driver For Windows users Preparing to set up the printer on an Ethernet network Preparing to set up the printer on a wireless networkNetworking Connecting the printer using the Wireless Setup Wizard Settings Network/Ports Active NIC AutoSelect a wireless connection setup From the printer control panel, navigate to Using the Push Button Configuration PBC method Using the Personal Identification Number PIN methodAdditional printer setup Follow the instructions on the printer display Click Settings Network/Ports Wireless Settings Reports Menu Settings Printing a network setup Settings Reports Network Setup Setting the paper size and type Configuring Universal paper settingsSettings Paper Menu Paper Size/Type Loading paper and specialty mediaPage Page Page Page Loading the multipurpose feeder Page Page Page Click Settings Paper Menu Linking and unlinking traysLinking and unlinking trays Using the Embedded Web Server Using the printer control panelCreating a custom name for a paper type Assigning a custom paper type Settings Paper Menu Custom Types Paper characteristics Paper and specialty media guidePaper guidelines Using recycled paper and other office papers Fiber contentSelecting paper Selecting preprinted forms and letterhead Unacceptable paper examples Supported paper sizes, types, and weights Supported paper sizes182 x 257 mm 17 x 10.1 Letter 215.9 x 279.4 mm X 11 Paper and specialty media guide Supported paper types and weights Paper type 250 ‑ or Multipurpose feeder Duplex mode Using specialty media Tips on using letterheadTips on using transparencies Tips on using envelopesPage Storing paper Adjusting toner darkness PrintingPrinting a document Printing a document Settings Print Settings Quality Menu Toner Darkness Adjust the toner darkness, and then pressSettings Security Storing print jobs in the printer Modifying confidential print settings Printing confidential and other held jobs Canceling a print job Canceling a print job from the printer control panelCanceling a print job from the computer Printing information pages For Macintosh users Copying using the ADF CopyingMaking copies Making a quick copy Copying using the scanner glass Copy Content Type PhotoCopying photos Copying on specialty media Copying on letterhead Customizing copy settings Making copies using paper from a selected trayCopying to a different size Reducing or enlarging copies Making a copy lighter or darker Adjusting copy quality Collating copies Placing separator sheets between copiesCollated Not collated Placing information on copies Copying multiple pages onto a single sheetPlacing an overlay message on each Copying From the printer control panel, navigate to Canceling a copy job Canceling a copy job from the printer control panelUnderstanding the copy options Copies Content Type Copy toScale Darkness Content Source Advanced DuplexOverlay Separator Sheets Setting up the printer to e-mail Setting up the e-mail functionConfiguring e‑mail settings Click Settings E-mail/FTP Settings E-mail Settings Canceling an e-mail Creating an e-mail shortcut using the Embedded Web ServerSending an e‑mail using a shortcut number Creating an e-mail shortcut Setting up the printer to fax FaxingFaxing Initial fax setup Using the printer control panel for fax setupUsing the Embedded Web Server for fax setup Click Settings Fax Settings Analog Fax Setup Setup 1 Printer is connected to a dedicated fax line Tips for this setupChoosing a fax connection Scenario 1 Standard telephone line Connected to the same telephone wall jack Connected to different wall jacks To connect Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service Setup 1 Printer is connected directly to a cable modem Faxing Part name Part number Lexmark adapter plug 40X8519 Page Connecting the printer to a wall jack in Germany Connecting to a distinctive ring service Setting the outgoing fax or station name and number Setting the date and time Configuring the printer to observe daylight saving timeSending a fax using the printer control panel Sending a fax Sending a fax using the computer Sending a fax using a shortcut numberSending a fax at a scheduled time Customizing fax settings Changing the fax resolutionClick Settings Manage Shortcuts Fax Shortcut Setup Click Settings Reports Click Fax Job Log or Fax Call Log Making a fax lighter or darkerViewing a fax log Blocking junk faxes Canceling an outgoing fax Canceling a fax job after scanning the original documentsHolding and forwarding faxes Holding faxes Resolution Click Settings Fax SettingsUnderstanding the fax options Forwarding a fax Orientation Binding Creating an FTP shortcut using the Embedded Web Server ScanningScanning to an FTP address Creating shortcuts Scanning to an FTP address using a shortcut number Scanning to a computerScanning to an FTP address Scanning to a computer Click Scan Profile Create Scan Profile Paper Menu Reports Network/Ports Security Settings Understanding the printer m enusMenus list Understanding the printer menus Default Source menu Paper menuPaper Size/Type menu MP Feeder Size MP Feeder Type Manual Paper Size Manual Paper TypeManual Envelope Size Manual Envelope Type Configure MP menu Substitute Size menuPaper Texture menu Labels Texture Bond TextureEnvelope Texture Rough Envelope Texture Paper Weight menu Paper Loading menu Custom Types menu Understanding the printer menus 100 Universal Setup menu Custom Scan Sizes menuUnderstanding the printer menus 101 Reports menu Reports menuUnderstanding the printer menus 102 Network/Ports menu Active NIC menuStandard Network or Network x menu Understanding the printer menus 103 To access the menu, navigate to either of the following Network Card menuUnderstanding the printer menus 104 UseTo TCP/IP menu Understanding the printer menus 105 IPv6 menu Understanding the printer menus 106 Wireless menu Understanding the printer menus 107 Smtp Setup menu To access the menu, navigate to any of the followingAppleTalk menu Security menu Security Audit Log menuUnderstanding the printer menus 109 Set Date and Time menu Understanding the printer menus 110 Settings menu General Settings menuUnderstanding the printer menus 111 Understanding the printer menus 112 Alarms TimeoutsUnderstanding the printer menus 113 Error Recovery Print RecoveryUnderstanding the printer menus 114 Copy Settings menu Understanding the printer menus 115 Understanding the printer menus 116 Understanding the printer menus 117 Understanding the printer menus 118 Fax Settings menu Fax Mode Analog Fax Setup menuGeneral Fax Settings Understanding the printer menus 119 Fax Send Settings Understanding the printer menus 120 Understanding the printer menus 121 Enable Color Fax Scans Understanding the printer menus 122 Fax Receive Settings Understanding the printer menus 123 Fax Log Settings Understanding the printer menus 124 Speaker Settings Answer OnUnderstanding the printer menus 125 ‑mail Settings menu ‑mail Server SetupUnderstanding the printer menus 126 Format Text Default Text/Photo DefaultUnderstanding the printer menus 127 Orientation Photo Default Understanding the printer menus 128‑mail images sent as Use Multi ‑page Tiff FTP Settings menu Understanding the printer menus 129Use cc/bcc Understanding the printer menus 130 Understanding the printer menus 131 FTP Bit Depth Understanding the printer menus 132 Print Settings Setup menuFinishing menu Understanding the printer menus 133 Understanding the printer menus 134 Duplex BindingCopies Blank Pages Quality menu Understanding the printer menus 135 Utilities menu Understanding the printer menus 136 XPS menu PCL Emul menuUnderstanding the printer menus 137 Understanding the printer menus 138 Understanding the printer menus 139 Tray Renumber Html menu Understanding the printer menus 140Font Size Scale Help menu Image menuUnderstanding the printer menus 141 Menu item Description Understanding the printer menus 142 Using recycled paper Saving money and the environmentSaving paper and toner Conserving supplies Using Eco‑mode Saving energyReducing printer noise Check your first draft for accuracy Adjusting Sleep mode Settings General Settings TimeoutsSettings Settings General Settings Timeouts Sleep Mode Saving money and the environment 145 Using Hibernate mode Adjusting the brightness of the printer displayUsing Schedule Power Modes Click Settings General Settings Recycling Recycling Lexmark productsRecycling Lexmark packaging Returning Lexmark cartridges for reuse or recyclingPage Back Exit Config Menu Securing the printerStatement of Volatility Erasing volatile memory Finding printer security information Lexmark security Web Cleaning printer parts Cleaning the printerMaintaining the printer Maintaining the printer 151 Cleaning the scanner glass Maintaining the printer 152Close the scanner cover Checking the status of parts and supplies Estimated number of remaining pagesMaintaining the printer 153 Status/Supplies View Supplies Using genuine Lexmark parts and supplies Ordering a maintenance kitOrdering supplies Ordering a toner cartridge Maintenance kit Part number Storing suppliesOrdering an ADF separator pad Maintaining the printer 155 Replacing supplies Replacing the toner cartridgeMaintaining the printer 156 Replacing the imaging unit Page Page Moving the printer Before moving the printerMoving the printer to another location Shipping the printer Finding advanced networking and administrator information Accessing the remote control panelSetting up e‑mail alerts Managing the printer Click Settings Print Settings Supply Notifications Viewing reportsManaging the printer 162 Notification Description Restoring factory default settings Notification Description Non Continuable Stop1,2Replaced to continue printing Clearing jams Avoiding jamsLoad paper properly Clearing jams 164 Understanding jam messages and locations Use recommended paper Jam access area Printer control panel message What to do ‑page jam, open front door y.xxClearing jams 166 Page Page ‑page jam, open rear door y.xx Models, select Next Clear the jam, press OK ‑page jam, clear standard bin y.xx ‑page jam, remove tray 1 to clear duplex y.xx Pull the tray completely out of the printer ‑page jam, open tray x y.xx ‑page jam, clear manual feeder y.xx Models, select Next Clear the jam, press OK ‑page jam, open automatic feeder top cover y.xx Clearing jams 175 Troubleshooting Understanding the printer messages Troubleshooting 177 Change paper source to paper size load orientationClose front door Complex page, some data may not have printed Error reading USB drive. Remove USB Error reading USB hub. Remove hubFax partition inoperative. Contact system administrator Fax Station Name not set up. Contact system administrator Fax Station Number not set up. Contact system administrator Imaging unit low 84.xyImaging unit nearly low 84.xy Imaging unit very low, x estimated pages remain 84.xy Insufficient memory, some held jobs will not be restored Insufficient memory to support Resource Save featureInsufficient memory for Flash Memory Defragment operation Insufficient memory, some Held Jobs were deleted Troubleshooting 181 Load manual feeder with custom type name paper orientationLoad manual feeder with paper size paper orientation Load paper source with custom string paper orientation Maintenance kit low 80.xy Troubleshooting 182Load paper source with custom type name paper orientation Load paper source with paper size paper orientation Maintenance kit nearly low 80.xy Maintenance kit very low, x estimated pages remain 80.xyNetwork x software error Memory full, cannot print faxes No analog phone line connected to modem, fax is disabled Non‑Lexmark supply type, see User’s Guide 33.xyNot enough free space in flash memory for resources Printer had to restart. Last job may be incomplete Reinstall missing or unresponsive cartridge 31.xy Reinstall missing or unresponsive imaging unit 31.xyRemove paper from standard output bin Replace all originals if restarting job Troubleshooting 186 Replace cartridge, printer region mismatch 42.xyReplace defective imaging unit 31.xy Replace imaging unit, 0 estimated pages remain 84.xy Scanner disabled by admin Troubleshooting 187Replace jammed originals if restarting job Replace unsupported imaging unit 32.xy Serial option x error Smtp server not set up. Contact system administratorStandard network software error Scanner jam, remove all originals from the scanner 2yy.xx Standard USB port disabled Too many flash options installedSupply needed to complete job Too many trays attached Solving printer problems Weblink server not set up. Contact system administratorBasic printer problems Troubleshooting 190 Troubleshooting 191 Hardware and internal option problems Troubleshooting 192Printer display is blank Cannot detect internal option Tray problems Troubleshooting 193Action Yes Step Problem is solved Go to step Step Problem is solved. Go to step Paper feed problems Troubleshooting 194Action Yes Step Go to step Problem is solved Jammed pages are not reprinted Solving print problems Printing problemsPaper jam message remains after jam is cleared Incorrect characters print Troubleshooting 196 Large jobs do not collate Troubleshooting 197 Print jobs do not printClick File Print Advanced Print As Image OK OK Troubleshooting 198 Print job takes longer than expected Settings General Settings Print Recovery Page Protect Off Printing slows down Troubleshooting 200 Settings General Settings Timeouts Print TimeoutTray linking does not work Unexpected page breaks occur Print quality problems Troubleshooting 201Characters have jagged or uneven edges Clipped pages or images Troubleshooting 202 Compressed images appear on prints Troubleshooting 203 Gray background on prints Troubleshooting 204 Horizontal voids appear on prints Troubleshooting 205 Incorrect margins on prints Troubleshooting 206 Paper curlPrint irregularities Troubleshooting 207 Troubleshooting 208 Print is too dark Troubleshooting 209 Print is too light Troubleshooting 210 Printer is printing blank pages Troubleshooting 211 Printer is printing solid black pages Troubleshooting 212 Repeating defects appear on prints Troubleshooting 213 Shadow images appear on printsSkewed print Troubleshooting 214 Streaked horizontal lines appear on prints Troubleshooting 215 Streaked vertical lines appear on prints Troubleshooting 216 Toner fog or background shading appears on prints Troubleshooting 217 Toner rubs offToner specks appear on prints Transparency print quality is poor Troubleshooting 218 Uneven print densityVertical voids appear on prints Solving copy problems Copier does not respond Troubleshooting 220 Scanner unit does not closePoor copy quality Troubleshooting 221 Partial document or photo copies Solving fax problems Fax function is not set upTroubleshooting 222 Troubleshooting 223 Settings General Settings Run initial setupCaller ID is not shown Troubleshooting 224 Cannot send or receive a fax Troubleshooting 225 Troubleshooting 226 Troubleshooting 227 Can receive but not send faxes Solving scanner problems Troubleshooting 228Click Settings Fax Settings Analog Fax Setup Received fax has poor print quality Scanner does not respond Troubleshooting 230 Scan job was not successfulScanning takes too long or freezes the computer Stamp or Overwrite Troubleshooting 231 Poor scanned image quality Troubleshooting 232 Embedded Web Server does not openPartial document or photo scans Contacting customer support Tech LibraryMail Troubleshooting 234 Live chat Product information Edition noticeLexmark International, Inc All rights reserved Licensing notices Trademarks236 Noise emission levels 237 Temperature information India E-Waste noticeProduct disposal 238 Static sensitivity notice Laser noticeLaser advisory label 239 Power consumption Product power consumptionMode Description Power consumption Watts 240 Industry Canada compliance statement Avis de conformité aux normes de l’industrie du Canada European Community EC directives conformity Regulatory notices for telecommunication terminal equipment242 243 Japanese telecom notice 244 Using this product in Switzerland Utilisation de ce produit en SuisseVerwendung dieses Produkts in der Schweiz Uso del prodotto in Svizzera Regulatory notices for wireless products Modular component noticeExposure to radio frequency radiation Industry Canada Canada Taiwan NCC RF notice statement Industry Canada Canada247 248 249 ΤΗΣ Οδηγιασ 1999/5/ΕΚ Limited warranty Patent acknowledgmentLexmark International, Inc., Lexington, KY 250 Limited warranty service Extent of limited warranty251 Limitation of liability Additional rights252 Symbols 250‑sheet tray installing 19 550‑sheet tray installingIndex NumericsPage Page Page Page Page Page