Troubleshooting

230

Scan job was not successful

 

Action

Yes

No

 

 

 

 

 

Step 1

Go to step 2.

Connect the cables

 

Check the cable connections.

 

properly.

 

Make sure the Ethernet or USB cable is securely connected to the

 

 

 

computer and the printer.

 

 

 

Are the cables securely connected?

 

 

 

 

 

 

 

Step 2

Change the file name.

Go to step 3.

 

Check if the file name is already in use.

 

 

 

Is the file name already in use?

 

 

 

 

 

 

 

Step 3

Close the file you are

Go to step 4.

 

Check if the document or photo you want to scan is open in another

scanning.

 

 

application or being used by another user.

 

 

 

Is the file you want to scan open by another application or user?

 

 

 

 

 

 

 

Step 4

Contact customer

Select the Append time

 

Check if either the Append time stamp or the Overwrite existing file check

support.

stamp or Overwrite

 

box is selected in the destination configuration settings.

 

existing file check box

 

 

 

in the destination

 

Is the Append time stamp or Overwrite existing file check box selected

 

configuration settings.

 

 

 

 

in the destination configuration settings?

 

 

 

 

 

 

Scanner unit does not close

Action

Yes

No

 

 

 

Check if there are obstructions in the scanner unit.

The problem is solved.

Contact customer

a

Lift the scanner unit.

 

support.

b

Remove any obstruction keeping the scanner unit open.

 

 

c

Lower the scanner unit.

 

 

Did the scanner unit close correctly?

 

 

 

 

 

 

Scanning takes too long or freezes the computer

Action

Yes

No

 

 

 

Step 1

Go to step 2.

The problem is solved.

Check if other applications are interfering with the scan.

 

 

Close all applications that are not being used.

 

 

Does scanning still take too long or freeze the computer?

 

 

 

 

 

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Lexmark 279 manual Scan job was not successful, Scanning takes too long or freezes the computer, Troubleshooting 230