Troubleshooting 176, 235, Index 253

Contents	5
[x]‑page jam, open tray [x]. [24y.xx]	172
[x]‑page jam, clear manual feeder. [25y.xx]	173
[x]‑page jam, open automatic feeder top cover. [28y.xx]	175
Troubleshooting	176
Understanding the printer messages	176
Solving printer problems	190
Solving print problems	195
Solving copy problems	219
Solving fax problems	222
Solving scanner problems	228
Embedded Web Server does not open	232
Contacting customer support	233
Notices	235
Product information	235
Edition notice	235
Power consumption	240
Index	253

Page 5

Image 5

Lexmark 279 manual Troubleshooting 176, 235, Index 253

Contents

March Users Guide Contents Mailing CopyingFaxing Scanning Securing the printer 149 Saving money and the environment 143Maintaining the printer 151 Managing the printer 161 Index 253 Troubleshooting 176235 Safety information Safety informationPage Finding information about the printer Learning about the printerLearning about the printer What are you looking for? Find it here Other countries and regions-See the printed Selecting a location for the printer Printer configurations Understanding the basic functions of the scanner Using the printer control panel Using the ADF and scanner glassUsing the ADF Using the scanner glass Sleep button light Printer status Indicator light Printer statusUse Learning about the printer Installing internal options Additional printer setupAccessing the controller board Available internal optionsPage Access the controller board Installing an optional card Order of installation Installing hardware options Installing optional trays Page Page Attaching cables Installing the printer Setting up the printer softwareAdding available options in the print driver For Windows users Networking Preparing to set up the printer on an Ethernet networkPreparing to set up the printer on a wireless network Settings Network/Ports Active NIC Auto Connecting the printer using the Wireless Setup WizardSelect a wireless connection setup From the printer control panel, navigate to Using the Personal Identification Number PIN method Using the Push Button Configuration PBC methodAdditional printer setup Follow the instructions on the printer display Settings Reports Menu Settings Click Settings Network/Ports Wireless Settings Reports Network Setup Printing a network setup Configuring Universal paper settings Setting the paper size and typeSettings Paper Menu Paper Size/Type Loading paper and specialty mediaPage Page Page Page Loading the multipurpose feeder Page Page Page Linking and unlinking trays Click Settings Paper MenuLinking and unlinking trays Using the printer control panel Using the Embedded Web ServerCreating a custom name for a paper type Assigning a custom paper type Settings Paper Menu Custom Types Paper guidelines Paper characteristicsPaper and specialty media guide Fiber content Using recycled paper and other office papersSelecting paper Selecting preprinted forms and letterhead Unacceptable paper examples 182 x 257 mm 17 x 10.1 Letter 215.9 x 279.4 mm X 11 Supported paper sizes, types, and weightsSupported paper sizes Paper and specialty media guide Paper type 250 ‑ or Multipurpose feeder Duplex mode Supported paper types and weights Tips on using letterhead Using specialty mediaTips on using transparencies Tips on using envelopesPage Storing paper Printing Adjusting toner darknessPrinting a document Printing a document Adjust the toner darkness, and then press Settings Print Settings Quality Menu Toner DarknessSettings Security Storing print jobs in the printer Printing confidential and other held jobs Modifying confidential print settings Canceling a print job from the printer control panel Canceling a print jobCanceling a print job from the computer Printing information pages For Macintosh users Copying Copying using the ADFMaking copies Making a quick copy Copy Content Type Photo Copying using the scanner glassCopying photos Copying on specialty media Copying on letterhead Copying to a different size Customizing copy settingsMaking copies using paper from a selected tray Making a copy lighter or darker Reducing or enlarging copies Adjusting copy quality Collated Not collated Collating copiesPlacing separator sheets between copies Copying multiple pages onto a single sheet Placing information on copiesPlacing an overlay message on each Copying From the printer control panel, navigate to Canceling a copy job from the printer control panel Canceling a copy jobUnderstanding the copy options Copies Copy to Content TypeScale Darkness Advanced Duplex Content SourceOverlay Separator Sheets Setting up the e-mail function Setting up the printer to e-mailConfiguring e‑mail settings Click Settings E-mail/FTP Settings E-mail Settings Creating an e-mail shortcut using the Embedded Web Server Canceling an e-mailSending an e‑mail using a shortcut number Creating an e-mail shortcut Faxing Setting up the printer to faxFaxing Using the printer control panel for fax setup Initial fax setupUsing the Embedded Web Server for fax setup Click Settings Fax Settings Analog Fax Setup Tips for this setup Setup 1 Printer is connected to a dedicated fax lineChoosing a fax connection Scenario 1 Standard telephone line Connected to the same telephone wall jack Connected to different wall jacks To connect Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service Setup 1 Printer is connected directly to a cable modem Faxing Part name Part number Lexmark adapter plug 40X8519 Page Connecting the printer to a wall jack in Germany Setting the outgoing fax or station name and number Connecting to a distinctive ring service Configuring the printer to observe daylight saving time Setting the date and timeSending a fax using the printer control panel Sending a fax Sending a fax at a scheduled time Sending a fax using the computerSending a fax using a shortcut number Click Settings Manage Shortcuts Fax Shortcut Setup Customizing fax settingsChanging the fax resolution Making a fax lighter or darker Click Settings Reports Click Fax Job Log or Fax Call LogViewing a fax log Blocking junk faxes Canceling a fax job after scanning the original documents Canceling an outgoing faxHolding and forwarding faxes Holding faxes Click Settings Fax Settings ResolutionUnderstanding the fax options Forwarding a fax Binding Orientation Scanning Creating an FTP shortcut using the Embedded Web ServerScanning to an FTP address Creating shortcuts Scanning to an FTP address Scanning to an FTP address using a shortcut numberScanning to a computer Click Scan Profile Create Scan Profile Scanning to a computer Understanding the printer m enus Paper Menu Reports Network/Ports Security SettingsMenus list Understanding the printer menus Paper Size/Type menu Default Source menuPaper menu MP Feeder Type MP Feeder Size Manual Paper Type Manual Paper SizeManual Envelope Size Manual Envelope Type Paper Texture menu Configure MP menuSubstitute Size menu Bond Texture Labels TextureEnvelope Texture Rough Envelope Texture Paper Weight menu Paper Loading menu Understanding the printer menus 100 Custom Types menu Understanding the printer menus 101 Universal Setup menuCustom Scan Sizes menu Understanding the printer menus 102 Reports menuReports menu Active NIC menu Network/Ports menuStandard Network or Network x menu Understanding the printer menus 103 Network Card menu To access the menu, navigate to either of the followingUnderstanding the printer menus 104 UseTo Understanding the printer menus 105 TCP/IP menu Understanding the printer menus 106 IPv6 menu Understanding the printer menus 107 Wireless menu AppleTalk menu Smtp Setup menuTo access the menu, navigate to any of the following Understanding the printer menus 109 Security menuSecurity Audit Log menu Understanding the printer menus 110 Set Date and Time menu Understanding the printer menus 111 Settings menuGeneral Settings menu Understanding the printer menus 112 Understanding the printer menus 113 AlarmsTimeouts Understanding the printer menus 114 Error RecoveryPrint Recovery Understanding the printer menus 115 Copy Settings menu Understanding the printer menus 116 Understanding the printer menus 117 Understanding the printer menus 118 Fax Mode Analog Fax Setup menu Fax Settings menuGeneral Fax Settings Understanding the printer menus 119 Understanding the printer menus 120 Fax Send Settings Understanding the printer menus 121 Understanding the printer menus 122 Enable Color Fax Scans Understanding the printer menus 123 Fax Receive Settings Understanding the printer menus 124 Fax Log Settings Understanding the printer menus 125 Speaker SettingsAnswer On ‑mail Server Setup ‑mail Settings menuUnderstanding the printer menus 126 Format Text/Photo Default Text DefaultUnderstanding the printer menus 127 Orientation Understanding the printer menus 128 Photo Default‑mail images sent as Use Multi ‑page Tiff Use cc/bcc FTP Settings menuUnderstanding the printer menus 129 Understanding the printer menus 130 FTP Bit Depth Understanding the printer menus 131 Understanding the printer menus 132 Setup menu Print SettingsFinishing menu Understanding the printer menus 133 Duplex Binding Understanding the printer menus 134Copies Blank Pages Understanding the printer menus 135 Quality menu Understanding the printer menus 136 Utilities menu Understanding the printer menus 137 XPS menuPCL Emul menu Understanding the printer menus 138 Tray Renumber Understanding the printer menus 139 Understanding the printer menus 140 Html menuFont Size Scale Image menu Help menuUnderstanding the printer menus 141 Menu item Description Understanding the printer menus 142 Saving money and the environment Using recycled paperSaving paper and toner Conserving supplies Saving energy Using Eco‑modeReducing printer noise Check your first draft for accuracy Settings General Settings Timeouts Adjusting Sleep modeSettings Settings General Settings Timeouts Sleep Mode Saving money and the environment 145 Adjusting the brightness of the printer display Using Hibernate modeUsing Schedule Power Modes Click Settings General Settings Recycling Lexmark products RecyclingRecycling Lexmark packaging Returning Lexmark cartridges for reuse or recyclingPage Securing the printer Back Exit Config MenuStatement of Volatility Erasing volatile memory Lexmark security Web Finding printer security information Cleaning the printer Cleaning printer partsMaintaining the printer Maintaining the printer 151 Close the scanner cover Cleaning the scanner glassMaintaining the printer 152 Estimated number of remaining pages Checking the status of parts and suppliesMaintaining the printer 153 Status/Supplies View Supplies Ordering a maintenance kit Using genuine Lexmark parts and suppliesOrdering supplies Ordering a toner cartridge Storing supplies Maintenance kit Part numberOrdering an ADF separator pad Maintaining the printer 155 Maintaining the printer 156 Replacing suppliesReplacing the toner cartridge Replacing the imaging unit Page Page Before moving the printer Moving the printerMoving the printer to another location Shipping the printer Accessing the remote control panel Finding advanced networking and administrator informationSetting up e‑mail alerts Managing the printer Viewing reports Click Settings Print Settings Supply NotificationsManaging the printer 162 Notification Description Replaced to continue printing Restoring factory default settingsNotification Description Non Continuable Stop1,2 Avoiding jams Clearing jamsLoad paper properly Clearing jams 164 Use recommended paper Understanding jam messages and locations Clearing jams 166 Jam access area Printer control panel message What to do‑page jam, open front door y.xx Page Page Models, select Next Clear the jam, press OK ‑page jam, open rear door y.xx ‑page jam, clear standard bin y.xx Pull the tray completely out of the printer ‑page jam, remove tray 1 to clear duplex y.xx ‑page jam, open tray x y.xx ‑page jam, clear manual feeder y.xx Models, select Next Clear the jam, press OK Clearing jams 175 ‑page jam, open automatic feeder top cover y.xx Understanding the printer messages Troubleshooting Change paper source to paper size load orientation Troubleshooting 177Close front door Complex page, some data may not have printed Error reading USB hub. Remove hub Error reading USB drive. Remove USBFax partition inoperative. Contact system administrator Fax Station Name not set up. Contact system administrator Imaging unit low 84.xy Fax Station Number not set up. Contact system administratorImaging unit nearly low 84.xy Imaging unit very low, x estimated pages remain 84.xy Insufficient memory to support Resource Save feature Insufficient memory, some held jobs will not be restoredInsufficient memory for Flash Memory Defragment operation Insufficient memory, some Held Jobs were deleted Load manual feeder with custom type name paper orientation Troubleshooting 181Load manual feeder with paper size paper orientation Load paper source with custom string paper orientation Troubleshooting 182 Maintenance kit low 80.xyLoad paper source with custom type name paper orientation Load paper source with paper size paper orientation Maintenance kit very low, x estimated pages remain 80.xy Maintenance kit nearly low 80.xyNetwork x software error Memory full, cannot print faxes Non‑Lexmark supply type, see User’s Guide 33.xy No analog phone line connected to modem, fax is disabledNot enough free space in flash memory for resources Printer had to restart. Last job may be incomplete Reinstall missing or unresponsive imaging unit 31.xy Reinstall missing or unresponsive cartridge 31.xyRemove paper from standard output bin Replace all originals if restarting job Replace cartridge, printer region mismatch 42.xy Troubleshooting 186Replace defective imaging unit 31.xy Replace imaging unit, 0 estimated pages remain 84.xy Troubleshooting 187 Scanner disabled by adminReplace jammed originals if restarting job Replace unsupported imaging unit 32.xy Smtp server not set up. Contact system administrator Serial option x errorStandard network software error Scanner jam, remove all originals from the scanner 2yy.xx Too many flash options installed Standard USB port disabledSupply needed to complete job Too many trays attached Weblink server not set up. Contact system administrator Solving printer problemsBasic printer problems Troubleshooting 190 Troubleshooting 191 Troubleshooting 192 Hardware and internal option problemsPrinter display is blank Cannot detect internal option Troubleshooting 193 Tray problemsAction Yes Step Problem is solved Go to step Step Problem is solved. Go to step Troubleshooting 194 Paper feed problemsAction Yes Step Go to step Problem is solved Jammed pages are not reprinted Printing problems Solving print problemsPaper jam message remains after jam is cleared Incorrect characters print Large jobs do not collate Troubleshooting 196 Click File Print Advanced Print As Image OK OK Troubleshooting 197Print jobs do not print Print job takes longer than expected Troubleshooting 198 Printing slows down Settings General Settings Print Recovery Page Protect Off Settings General Settings Timeouts Print Timeout Troubleshooting 200Tray linking does not work Unexpected page breaks occur Troubleshooting 201 Print quality problemsCharacters have jagged or uneven edges Clipped pages or images Compressed images appear on prints Troubleshooting 202 Gray background on prints Troubleshooting 203 Horizontal voids appear on prints Troubleshooting 204 Incorrect margins on prints Troubleshooting 205 Print irregularities Troubleshooting 206Paper curl Troubleshooting 207 Print is too dark Troubleshooting 208 Print is too light Troubleshooting 209 Printer is printing blank pages Troubleshooting 210 Printer is printing solid black pages Troubleshooting 211 Repeating defects appear on prints Troubleshooting 212 Skewed print Troubleshooting 213Shadow images appear on prints Streaked horizontal lines appear on prints Troubleshooting 214 Streaked vertical lines appear on prints Troubleshooting 215 Toner fog or background shading appears on prints Troubleshooting 216 Toner rubs off Troubleshooting 217Toner specks appear on prints Transparency print quality is poor Vertical voids appear on prints Troubleshooting 218Uneven print density Copier does not respond Solving copy problems Poor copy quality Troubleshooting 220Scanner unit does not close Partial document or photo copies Troubleshooting 221 Troubleshooting 222 Solving fax problemsFax function is not set up Caller ID is not shown Troubleshooting 223Settings General Settings Run initial setup Cannot send or receive a fax Troubleshooting 224 Troubleshooting 225 Troubleshooting 226 Can receive but not send faxes Troubleshooting 227 Troubleshooting 228 Solving scanner problemsClick Settings Fax Settings Analog Fax Setup Received fax has poor print quality Scanner does not respond Scan job was not successful Troubleshooting 230Scanning takes too long or freezes the computer Stamp or Overwrite Poor scanned image quality Troubleshooting 231 Partial document or photo scans Troubleshooting 232Embedded Web Server does not open Mail Contacting customer supportTech Library Live chat Troubleshooting 234 Lexmark International, Inc All rights reserved Product informationEdition notice 236 Licensing noticesTrademarks 237 Noise emission levels India E-Waste notice Temperature informationProduct disposal 238 Laser notice Static sensitivity noticeLaser advisory label 239 Product power consumption Power consumptionMode Description Power consumption Watts 240 Avis de conformité aux normes de l’industrie du Canada Industry Canada compliance statement 242 European Community EC directives conformityRegulatory notices for telecommunication terminal equipment 243 244 Japanese telecom notice Utilisation de ce produit en Suisse Using this product in SwitzerlandVerwendung dieses Produkts in der Schweiz Uso del prodotto in Svizzera Modular component notice Regulatory notices for wireless productsExposure to radio frequency radiation Industry Canada Canada 247 Taiwan NCC RF notice statementIndustry Canada Canada 248 ΤΗΣ Οδηγιασ 1999/5/ΕΚ 249 Patent acknowledgment Limited warrantyLexmark International, Inc., Lexington, KY 250 251 Limited warranty serviceExtent of limited warranty 252 Limitation of liabilityAdditional rights 250‑sheet tray installing 19 550‑sheet tray installing SymbolsIndex NumericsPage Page Page Page Page Page