Troubleshooting

 

199

 

 

 

Action

Yes

No

Step 3

The problem is solved.

Go to step 4.

aRemove held jobs stored in the printer memory.

bResend the print job.

Did the job print?

Step 4

The problem is solved. Go to step 5.

aDisable the Page Protect feature.

From the printer control panel, navigate to:

Settings > General Settings > Print Recovery > Page Protect > Off

bResend the print job.

Did the job print?

 

Step 5

The problem is solved. Contact customer

a Check if the cable connections to the printer and print server are

support.

secure. For more information, see the setup documentation that came

 

with the printer.

 

b Resend the print job.

 

Did the job print?

 

Printing slows down

Notes:

When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser.

The printer speed may be reduced when printing for long periods of time, or printing at elevated temperatures.

Action

Yes

No

 

 

 

Step 1

The problem is solved.

Go to step 2.

aMake sure the size of the paper loaded in the tray matches the fuser type.

Note: Use a 110-volt fuser for printing on letter-size paper and a 220-volt fuser for printing on A4size paper.

bResend the print job.

Does the print speed increase?

 

Step 2

The problem is solved. Contact customer

a Replace the fuser. For more information on installing the fuser, see

support.

the instruction sheet that came with the part.

 

b Resend the print job.

 

Does the print speed increase?

 

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Image 199
Lexmark 279 manual Printing slows down, Settings General Settings Print Recovery Page Protect Off